HR_ GOP.pptx for inter deaprtment sop for hotel

for knowladge

1. GOP Presentation for April 2015 Human Resources

2. Objective Highlight the manpower cost and other HR expenses of April 2015 Comparison with total revenue of the month Comparison with the budgeted manpower cost of the month

3. Manpower in April 2015 Department Manpower Actual Manpower Budgeted Admin & General 11 11 Front Office 08 08 Engineering 9 09 F&B (P) 22 19 F&B(S) 16 17 Housekeeping 12 14 Sales 01 01 Total 79 79

4. Attrition Rate – April 2015 Opening Balance No. Of Employees joined Employees Left Closing Balance Attrition Rate 76 7 4 79 5.08%

5. April2015 Dept Gross Salary (Payroll) FTC & Outsourcing Staffs IT Total Actual Budgeted Variance Front Office 82500 82500 88750 6250 HK 77371 10416 1200 88987 118670 29683 Engineering 86183 86183 97455 11272 F&B P 189417 34666+72451 2480 226563+72451 234800+ 72152 8237(-299) F& B (S) 116315 5200 440 121955 144078 22123 ADMIN+ GEN 126730 19050+79033 145780+79033 148563+86926 2783+7893 Sales and Marketing 16000 16000 17600 1600   TOTAL 694516 69332+151484 4120 919452 1011994 104071+7594 Department wise salary breakup

6. APRIL 2015 Employee/Employer Contribution ESI Employee/ Employer Contribution PF Dept Actual Actual Front Office 1074 4950 Admin & General 693 5744 Engineering 1097 5171 F&B P 1744 8053 F& B (S) 1702 6979 H/K 835 4642 Sales and Marketing 960  TOTAL 7245/19653 36499/41396 ESIC & Provident Fund Admin Charges :

7. Actual Budgeted Variance Cafeteria Meal 122141/- 103950 / -18291/- Staff Transportation 36000/- 39600/- 3600/- STAFF WELFARE (Best Employee of the Month) 0/- 2500 /- 2500/- Other Expenses – April 2015 PTER

8. Expenses Printing & Stationary Medical Expenses Leave Encashment Total PTER Expense Rs. 600 /- 1790/300 5645/5000 Rs 226625 /- ADMINISTRATION & GENERAL EXPENSES FOR THE MONTH OF April 2015

9. TOTAL PAYROLL COST 919452 (budget 1011994) TOTAL SALES or Revenue in April 2015 5746447 % OF PAYROLL 16.00 % OF STANDARDISED PAYROLL 16% Nos. of staff (payroll-63 & FTC -16) 79 Nos. of outsourcing staffs (KST-11 & SEC-9) 20 Nos. of total staff 99 Average cost per staff for payroll & ftc 9669 Average cost per staff for outsourcing 7574 Average cost per staff(All ) 9287 Average income per staff all 58044 Comparison with Total revenue of the month of April 2015

10. Room Division Revenue 3399791 MOD Revenue 115716 Total Room Division Revenue 3515507 Food Revenue 2112052 Beverage Revenue 118853 Total F&B Revenue 2230905 Nos. of staffs in Room Division 8+12+15+1= 36 Nos. of staffs in F&B 16+22+11+14= 63 Average income in Room Division per staff 97652/- Average income in F&B per staff 35411/ Comparison with departmental revenue as per departmental staffs for the month April 2015

11. Staff Locker- Cleaning/ Maintaining/ Auditing. Changing of bed sheets & covers Organizing shoes in shoe racks. Staff Rest room : Cleaning, Maintaining, Proper Usage, One fan was there , putting up another fan Staff Wash Room : Cleaning, Maintaining, Proper Usage, not using as a storage place Staff Meal : Healthy, warm and adequate, maintaining register, upkeepment of cafeteria Staff Uniform : Clean, Pressed, Presentable Staff Holiday plan : As per adjustment with manpower & leaves available Staff ESIC benefits : Few cards for ESIC did not come. Doing continuous follow up. Will organize camp for pending team members for smart card on 8 th May Staff Activities - Calendar Not yet prepared. Required to work on it Staff Counseling/Addressing : Done as per requirement, on spot Staff Salary on time : 7 th of every month Staff Night Drop : Facilities available, even it is decided that if any lady team member is required to do an extended shift then night drop will be arranged for her Staff Delights – Staff Meet, Staff Birthday Celebration, Employee of the Month, Appreciation letter for Performing candidates. Staff Welfare

12. CAFETERIA MENU FOR MONTH OF APRIL               BREAKFAST (7:30 AM TO 09:00 AM MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY LOOCHI (5PCS) BREAD (4 SLICE)(SOME BREAD WITHOUT TOAST),JAM POORI (5PCS) NOODLE UPMA BHATURA (3 PCS) UTTAPPAM UPMA CHOLAR DAL BANANA,BOILED EGG (1PC) BHAJI TOMATO KETCHUP CHOLA CHUTNEY CHUTNEY TEA TEA TEA TEA TEA TEA TEA LUNCH (1PM TO 3.30-- 7.30 TO 9.30) GR.CHILLI PICKLE GR.CHILLI PICKLE GR.CHILLI PICKLE GR.CHILLI PICKLE GR.CHILLI PICKLE GR.CHILLI PICKLE GR.CHILLI PICKLE SALAD SALAD SALAD SALAD SALAD SALAD SALAD ROTI ROTI ROTI ROTI ROTI ROTI ROTI STEAMED RICE STEAMED RICE STEAMED RICE STEAMED RICE STEAMED RICE STEAMED RICE STEAMED RICE MUSUR DAL MUNG DAL MASUR DAL MUNG DAL MASUR DAL MUNG DAL MASUR DAL ALOO KARELA ALOO POTOL EGG CURRY MIXED VEG CHICKEN CURRY / CHILLI CHICKEN ALOO BHINDI (SORSE/CURRY) MIXED VEG FISH CURRY (SORSE/JHOL - RUI /CHARAPONA) SUJIR PAYESH ALOO CHOKHA CHUTNEY   CHALER PAYESH ALOO DUM (PANEER FOR VEGETERIAN)   (PANEER FOR VEGETERIAN) PAPAD (PANEER FOR VEGETERIAN)     Cafeteria Menu

13. Staff Welfare Committee Committee constitutes of 2 persons from each department apart from HODs. Team meets once in a month Discuss ideas for hygiene & cleanliness Of members & staff area / back area Staff grooming Staff engagement plans Staff event organizing Issues for betterment of uniforms/lockers/areas/ESIC Auditing of lockers Auditing Grooming Auditing on Staff Meal

14. Staff Events/month Birthday Celebrations of Staffs (7 th -11 th ) HOD Birthday Celebrations Staff Meet/ Best Employee of the month- face & heart ( winners & runners up) Also appreciation letters for Nominated Members. Yearly staff outing Planning to arrange- Motivational Movies/Team Building Games/ Quiz Planning to organize Activities calendar each month

15. TRAINING SCHEDULE- APRIL 2015 22/04/15 23/04/15 24/04/15 Wednesday Thrusday Friday Our Ethos/Service Culture Our Ethos/Service Culture Our Ethos/Service Culture Kaushik ( FO ) Laboni Ghatak ( FO ) Tajuddin/ Mafulul ( FO ) Buddhadev Bera ( service) Biswajit Biswas ( service ) Sukanta Sarkar( HK ) Mithu Naskar ( Housekeeping ) Tapasi Maity (Housekeeping ) Pritikana Hajedul Raahaman( Engineering ) Barun Maity (Housekeeping ) 1- Captain Shorab Ali( Production ) Gobindo ( Engineering ) 1 Security             27/04/12 30/04/12   13/4/15-14/4/15 Monday Tuesday   Grooming/ Body Language/ Phrases Grooming/ Body Language/ Phrases   Room Orientation Kaushik ( FO ) Laboni Ghatak ( FO )   Front Office Buddhadev Bera ( service) Biswajit Biswas ( service )   Housekeeping Mithu Naskar ( Housekeeping ) Tajuddin/Mafulul( FO )   Security Hajedul Raahaman( Engineering ) Sukanta Sarkar( HK )   Shorab Ali( Production ) 1- Captain   Laboni Ghatak ( FO ) 1 Security   Biswajit Biswas ( service ) Lal Babu   TRAINING SCHEDULE-

16. HR Best Practices Salary on time Documentation & Papers on time Recognizing the talents/best performers & motivating them. Addressing & rewarding them in meet. Counseling one to one basis. Open door policy

17. STRENGTHS International Brand Systematic HR Policies & Hierarchical Structures Mix of experienced & young professionals in team Practice a set of definite culture and service standard Basic minimum facilities for team, papers, documentation in place Training Structure & support from Corporate Defined and structured reporting system Recognition & reward system in place Staff Engagement program Career Growth Plan WEAKNESS 1.Salary budget is less than comparable standalone properties 2. Getting candidates and cv s with lower standard and with higher salaries. 3. Forced application submission is less only 3 or 4 cv s in a month 4. Facilities like mediclaim/ medical reimbursement is not present 5. Pool or Source of Junior less staff is a challenge OPPORTUNITIES More training sessions to organize Counseling sessions & Feedback More Staff Activities to carry on Looking forward to tap ¾ institutes for supporting with ITs and HOT s THREATS 1.Minimum Wages not maintained 2. New joinees attrition rate is high HR SWOT

18. Proper training should be imparted in order to make staff capable of handling bigger responsibilities and do multi-tasking. Making a career growth plan for every performing employee CONCLUSION

19. Thank You