HSM Mexico JonathonLevy flujo control networking for online performance

A powerful user centric way to actívate social networking for online performance support

1. Virtual Collaboration:
A Powerful User-Centric Way to Activate Social
Networking for Online Performance Support
Jonathon Levy
Copyright © 2007 by Monitor Company Group, L.P.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means —
electronic, mechanical, photocopying, recording, or otherwise —without the permission of Monitor Company Group, L.P.
This document provides an outline of a presentation and is incomplete without the accompanying oral commentary and discussion.
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2. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.2
Monitor Group:
A Different Kind of Company . . . the Power of New Ideas
Monitor was founded in 1982, tracing its roots to Harvard Business School
–To create a different kind of company that makes a difference
–We work with senior executives of global corporations who aspire to lead and seek the
power of new ideas
We also invest in and run companies —with $1.9B assets under management (top decile
performance)
Monitor is a world-leading provider of business knowledge, advice and investment
Monitor’s mission is to enable organizations to grow and win —fundamentally increasing
competitiveness
Our goal is positive impact, and we have the results to prove it
–2x growth rate for relationship clients
–85% of our revenues come from repeat clients

3. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.3
Why the Next Generation of Online Learning Resets Everything to Zero
Enterprise:
Success measured by
individual and organizational
achievement
Learner definition of success
Supplier is evaluated
Academic:
Success measured by
attendance, completion and
test scores
Supplier definition of
success
Learner is evaluated

4. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.4
From Content to Context, from Scheduled to Real-time
Learning Moments
Time

5. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.5
Joint Report: “Into the Future”
The American Society for Training and Development
(ASTD) and the (U.S.) National Governor’s Association:
“We all have a skills gap, all the time...”
“New knowledge is created at a rate faster than workers
can learn it…”
“The skills gap is a ubiquitous characteristic of life in the
future….”

6. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.6
Sources of knowledge
Online learning
Classroom
Blended
Co-workers
–Jose’s story
Moral: we all need to sit next to Jose! But how?
Capture and use individualexpertise and knowledge
Capture and use collectiveexpertise and knowledge

7. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.7
Sources of knowledge
Online learning
Classroom
Blended
Co-workers
–Jose’s story
Moral: we all need to sit next to Jose! But how?
Capture and use individualexpertise and knowledge
Capture and use collectiveexpertise and knowledge

8. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.8
Content
Context
Consciousness
Known
Process
Knower
Turn the Control Over to the Learner

9. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.9
LeveragePoint delivers:
Compelling user-centric designand presentation of concepts
An interactive platform to hone new skills
Precision tools to connect learning to action in the workplace
Example: LeveragePoint
Builds Capability by Connecting Learning to Action
Learning Doing
Disconnected
•Challenge to connect classroom to real world
•Difficult to scale learning across multiple
business units, functions, and geographies
•Lack of alignment -decay of learning
consistency over time
X
Online Learning and Tools

10. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.10
Anchors Knowledge Transfer and Creation of Common Language
From Learning
to Action
Integration
with Workflow
Theoretical
Practical
Quickly moves users from learning to action and builds increasing capability over time
Client Experience
“I pull the team together and facilitate the process we are working on (Buying Process, for example). The tools are
a great way to grind out the first version . . . but it’s also the time when you begin to realize what you know and
don’t know. The tools keep the action going —both the learning and the doing.”
–Steve Hoch, Marketing Director, Cisco Systems
Examples and InsightsExamples and InsightsExamples and Insights
Practice CasePractice CasePractice Case
Core ConceptsCore ConceptsCore Concepts
OverviewOverviewOverview
ToolsToolsTools
Examples and InsightsExamples and InsightsExamples and Insights
Practice CasePractice CasePractice Case
Core ConceptsCore ConceptsCore Concepts
OverviewOverviewOverview
ToolsToolsTools
USER

11. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.11
One-click navigation

12. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.12
Sources of knowledge
Online learning
Classroom
Blended
Co-workers
–Jose’s story
Moral: we all need to sit next to Jose! But how?
Capture and use individualexpertise and knowledge
Capture and use collectiveexpertise and knowledge

13. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.13
IN CONTEXT
Fully-integrated
action tools with
targeted knowledge
on demand
IN CONTEXT
Tacit knowledge
captured, social
capital shared
and leveraged

14. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.14
Impact: valuable on day #1 … and gains value over time
focus
of
use
Differential Value Over Time
Time
Decision-making and
Performance Support
Orientation and
Integration
with Training
Begins adding value as a primary
resource for orientation and
training.
The organization’s capability
grows rapidly.
Client experience shows
INCREASING use.
Organizational alignment
increases over time.
Focus shifts from training to
decision support.

15. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.15
Strategy
Actionable
learning
Performance-
based
monitoring
Real-time
change
management
A coherent, integrated omnipresent real-time infrastructure
Learning objects
Inherent knowledge
Enterprise activity
Networks
Business measures
Performance measures
Partner/channel measures
Customer measures

16. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.16
Real-time change management: the unpredictable waves of change
STABILIZERS
A Strategic Knowledge Ecosystem
Context-driven personalized eLearning
Knowledge management
Human and digital networks
Performance tools and dashboards
Inside and outside content
Core taxonomy, dynamic ontology

17. Copyright © 2007 Monitor Company Group, L.P. May not be used without written permission.17
Papers and slides at www.JonathonLevy.com
Demo at www.LeveragePoint.com