IBM entitled software support, how to use

presentation how to manage IBM I and AIX keys , ePoes , transfer keys etc. using IBM ESS web site

1. Entitled Software Support (ESS) Web Site
© 2005 IBM Corporation
GUIDELINES TO ESS WEBSITE
License Management for IBM i + AIX software on the web
www.ibm.com/eserver/ess
World Wide

2. Entitled Software Support (ESS)
© 2003 IBM Corporation2
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INDEX OF CONTENTS

LATEST NEWS
PART I : SIGN IN ON ESS
•REGISTER AN IBM ID AND SIGN IN .
•BUSINESS PARTNER PROFILE
•ESS USER ROLES & RESPONSIBILITES: AN OVERVIEW
PART II : REGISTER AND MANAGE A CUSTOMER NUMBER
•CUSTOMER NUMBER REGISTRATION (IBM INTERNAL USER)
•CUSTOMER NUMBER REGISTRATION ( EXTERNAL USER)
•MANAGE CUSTOMER NUMBERS & AUTHORIZATIONS
PART III : MY ENTITLED SOFTWARE
•SOFTWARE UPDATES (IBM i and AIX)
•SOFTWARE DOWNLOADS (IBM i and AIX)
•TRY AND BUY ( IBM i only)
•ENTITLEMENTS (IBM i only)
•KEY MANAGEMENT (IBM i only)
•SWMA INVENTORY (IBM i and AIX)
•DATA REPORT (IBM i and AIX)
PART IV : TROUBLESHOOTING
•NEED HELP ? Contact information

3. Entitled Software Support (ESS)
© 2003 IBM Corporation3
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LATEST NEWS

ESS installation on the 23d of April 2010.
* ESS support of new IBM i V7R1
* Try and buy for IBM i
Try and Buy new function allows IBM i customers to download keyed software products, bonus programs and licence machine
code for V5R4, V6R1 and V7R1. Entitlements and SWMA are not required to download the trial software products. The download
images are exactly the same as would be provided if physical media had been ordered. The trial use period is 70 days. An order
placed for any of the trial use LPs will provide the customer with a full entitlement and permanent SW Key. The trial use LP will not
need to be re-installed. Installing the permanent SW Key will provide for continuous operation of the installed LP. Check the help
section for more information.
* Enhancements on Software Updates : IBM Entitled Software Support focus on electronic software delivery.
Electronic software delivery is designated as the primary software delivery method. This supports environmental friendly practices
of reducing physical packaging materials, hardcopy documentation, and media (CDs/DVDs).
Electronic software delivery allows you to download multiple AIX and IBM i operating system release levels to support partitioned
systems and also for testing of new releases prior to upgrading your system. Use Software downloads for the download of any
entitled softwares or Try and Buy to download any IBM i keyed software products and bonus programs.
The instructions for using electronic software delivery are available in the help section under Electronic Software delivery. A list of
supported products can be found as well in the overview "supported products".

* Entitled Software Updates and Software Downloads are now available to more countries.
Entitled Software Updates and Software Downloads are now available in the following countries :
Korea, Taiwan, Thailand, Vietnam, Singapore, Philippines, Malaysia, Japan, Indonesia, India, Hong Kong, S.A.R. of China, Macao
S.A.R. of China, China, Sri Lanka, Union of Myanmar, Brunei, Bangladesh.
Brazil, Argentina, Chile. Bolivia, Columbia, Costa Rica, Dominican Rep., Ecuador, Guatemala, Honduras, Mexico, Nicaragua,
Paraguay, Peru, El Salvador, Uruguay, Venezuela,
Croatia, Rumania, Bulgaria, Slovakia, Slovenia, Hungary, Serbia, Estonia, Latvia, Lithuania, Albania, Macedonia, Moldavia, Bosnia-
Herzegovina.

4. Entitled Software Support (ESS)
© 2003 IBM Corporation4
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PART I : SIGN IN ON ESS

LANGUAGE : It is possible to change the language on
the website. Please click on “change” (*)
REGISTER AN IBM USER ID (EXTERNAL
USER)
If it’s the first time you access ESS, register an IBM ID.
Click on the link “register” (**)
- Use your email address as User ID.
- The user ID must be of maximum 16 characters.
- The user ID and password can be used on other IBM
websites.
Passwords are case sensitive. Make sure that caps lock is
not on accidentally.
REGISTER AN IBM USER ID (IBM INTERNAL
USER)
As an IBM'er , you can use your internal e-mail address
and INTRANET password .( ex: [email protected] )
Problems with IBM ID and/or password contact: HELP DESK
Contact information :
https://www.ibm.com/account/profile/us?page=reghelpdesk

5. Entitled Software Support (ESS)
© 2003 IBM Corporation5
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BUSINESS PARTNERS PROFILE
IF you are an IBM Business Partner, you can set your user ID as BP. Please see how to register an IBM user ID if you do not have a user ID
yet.
The BP role allows you to register your customer’s number, even if there is already a Primary Contact assigned to that number.
You will receive the following default authorizations:
- VIEW KEYS
- VIEW EPOES
- DOWNLOAD
- ORDER UPDATE
- SWMA INVENTORY CHECK
For further authorization send the request to the primary contact or Administrator.
- TRANSFER EPOES
- ADMIN
If there is no Primary user or Administrator:
1. You may encourage the End Customer representing the company to register the customer number, be assigned the Primary Contact and
provide you with the extended, additional access.
2. You may request the Business Partner User Profile to be removed from your IBM ID, register the customer number again and you will be
assigned the Primary Contact representing the company.
3. You may create an second user ID with no Business Partner Profile.

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© 2003 IBM Corporation6
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How to register as Business Partner ?
Step 1: In the left hand menu, click on “Register for Business Partner Access”
Note: When you are registered as BP, the option to register for Business Partner access will disappear from the left
side menu

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Step 2 : Fill in the form accordingly and click submit. You will receive a confirmation within 48 hours.
Note : the email address should be your
company's email address

8. Entitled Software Support (ESS)
© 2003 IBM Corporation8
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ESS USER ROLES & RESPONSIBILITES: AN OVERVIEW
Must be
requested to keysup
As assignedAs assignedYesTransfer Entitlements
YesyesAs assigned YesView Entitlements
YesSWMA inv
YesyesAs assigned YesKEYS
(View, Send, Install &
Download)
YesyesAs assigned YesDOWNLOADS
(software)
Must be requested to
keysup
yesAs assigned YesORDER UPDATES
No(If assigned as admin) yes(If assigned as admin) yesYesCreate App User
No(If assigned as admin) yes(If assigned as admin) yesYesCreate Special Users
(admins)
Authorizations
Note: Primary contact
authorites upon first to
register an IBM Internal
Customer number
Additional authorities
granted by Primary Contact
or an admin.
All authorities assigned by
the admin or the primary
Contact
All authorities assigned
by default upon
registration.
Default authorities without
customer registration
necessary
Default authorities upon
registration;
Needs to be added by the
primary user or an admin:
First to register a
customer number!
How authorized?
IBM Internal UserBusiness Partner Secondary user End Customer
(Primary contact)
User Profile:

9. Entitled Software Support (ESS)
© 2003 IBM Corporation9
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PART II : REGISTER AND MANAGE A CUSTOMER NUMBER
CUSTOMER NUMBER REGISTRATION (IBM INTERNAL USER)
When signing in, you will automatically be directed to “Key Management ” (see below)
You can use “my entitled software” in 2 different ways:
- No registration of a customer number.
You can have direct access to view keys, E-poes, SWMA records, by entering the hardware serial number
( Please enter the 7 digits of the hardware serial number) and with no need of previous registration.
- Registration of customer number
You need to register the customer number or hardware serial number, if you want access to download,
upgrade order ,transfer entitlements, or to make a data report.

10. Entitled Software Support (ESS)
© 2003 IBM Corporation10
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To register a customer number :
Click “register IBM customer number “ and insert a customer number or machine serial number.
•The customer number you registered will be kept in your profile until the next session. When you sign in again, you will need to register it
again, unless you have checked the box “to register permanently the customer number”.
Note: This is subject to continued business need review.
•As an IBM internal user you will not have automatically access to order update or transfer Epoes ( if external customer number)
Extended access to ORDER UPDATE or TRANSFER can be requested, in alignment with Business Needs to [email protected]

11. Entitled Software Support (ESS)
© 2003 IBM Corporation11
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CUSTOMER NUMBER REGISTRATION ( EXTERNAL USER)

This first step is required one time only for each customer number.
The person who registers the customer number will be assigned as the primary contact. Ensure that the person who registers the customer
number is the appropriate person for this role.
You can find the information required to register (customer number, order number,SWMA contract number or system number) in the
documentation shipped with your software order :
Where can I find the
registration
information ?
On the packing list
documentation
shipped with your
software order
(available for IBM i
and AIX)
You can also contact
you business partner
or IBM representative
to obtain the
necessary
information

12. Entitled Software Support (ESS)
© 2003 IBM Corporation12
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First Page : Register IBM customer number
> Select the country from the list.
> Type the customer number without the country code
(CA and EMEA = last 6 numeric digits; US = 7)
> Click SUBMIT to proceed.

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Second page: Select an
authentication.
•To obtain full access to the customer
number, one the of following items
should be selected.
• Order number (6 digits)
• SWMA Contract Number (6 digits)
• System number (5 digits)
Note: this is not the Hardware serial
number
If the customer number has already a
primary contact, the choices above will
be grayed out. Contact the primary user
on the link “here”
•To obtain access to Electronic
Software Downloads, select Hardware
serial number : (7 digits)
•Note : Registering with HW# gives
only access ESD – entitled software
download.

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© 2003 IBM Corporation14

Manage a customer number
- Manage authorizations:
This option is only available for Administrator and primary user.
- You can add a new user ID to the customer number and select the
authorizations you wish to give to the user .
- You can edit authorizations for a user and add or remove
authorizations.
- You can remove a user ID from a customer number.
- Edit nickname
You can in this option give a specific name to an hardware serial number.
How to manage a Primary user role ?
You can transfer the Primary Contact authorization to another User ID
without losing your access to the customer number, but you will need
to have at least Admin authority.
=> Edit another User ID and check “Primary contact “ ,
the primary contact will be automatically unchecked under your own user ID.
=> If you are an admin, you can as well uncheck Primary contact from one
user ID and add it to another User ID.
=> If you remove a user ID with Primary user role, the Primary user role will be
automatically assigned to you.
MANAGE CUSTOMER NUMBER(s) & AUTHORIZATIONS

15. Entitled Software Support (ESS)
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VIEW MY AUTHORIZATIONS
On the left side menu, click on View my
authorizations
Step 1: Show all customer numbers registered
on your profile or
select a customer number from the drop down
list.
Click on View authorization details
Step 2: At this point, you can only view the authorizations for a registered
customer number. To request additional access to the Administrator /
Primary Contact, please click on the indicated link.
Note: You can also remove the customer number from your profile.
If you are a primary contact, please transfer authorization of primary contact
to another user before you remove your own user ID.

16. Entitled Software Support (ESS)
© 2003 IBM Corporation16
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PART III : MY ENTITLED SOFTWARE

After registering your customer number, please click on one of the different options in the left hand menu bar to work with
your machines.
You can now go to one of the functions from the left hand menu bar Note: The different options will only show if you have
access to it.

17. Entitled Software Support (ESS)
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MY ENTITLED SOFTWARE

ORDER UPDATE – ESU (IBM i and
AIX)
Step 1: Select customer number and
hardware serial number
Conditions of an upgrade order for IBMi :
- There is an ePoe for the product or the sw serial number is correctly linked to the system number and customer number in the
inventory.
- There is active SWMA
Conditions of an upgrade, refresh or update order for IBM AIX :
- There is active SWMA

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Order Update for IBM i
Update to a Higher release :
Current base release: is based on the licence key of the
i/OS highest level( PID : 57XX-SS1 5050)
The upgrade to base release: will show by default the
highest release available for the machine based on
availability and SWMA.
Click on show details to see the list of products available
for a release based on the machine's entitlements.

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Order Update for IBM i
Next step: Updates availability.
Update of a single product :
If a product licence key is at a lower release than the i/OS
release, the product will be listed in the list of products for
the current version.
Example: Product 5761-ST1 is still at V6r1 while machine is
currently at V7r1.
´
Select the upgrade to base release to be the same as the
current release and click on continue.

20. Entitled Software Support (ESS)
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ORDER Update for AIX
Next step: Updates availability
-The list of products available for updates based on the
SWMA are shown.
-Products are separated by SIPO Number : 5692-A5L for
AIX V5.3 and 5692-A6P for AIX V6.1.
-Click on “show feature code” to see all different Products
and features available under a SIPO number.
For AIX V5r3 and AIX V6.1 When placing an upgrade order
you will receive the latest TL and SP version available.
Earlier TL or SP level are available depending of the
SWMA under SIPO number : 5799-HKS and 5799-HKR
Note: AIX 5.3 and 6.1 latest TL are only available on DVD.

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Order Update for IBM i and AIX: select language feature:
The language selected as main language will be by default the individual language for each product,
unless the product is not available in that choice. In that case, select an alternative language and click
Continue to process the order.
Note: IBM i V7 products use language groups. See Help "IBM i V7 language groups" for a list of
languages included in each group.

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Step 2 : Terms and Conditions

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© 2003 IBM Corporation23
Step 3 : Order Summary
You can edit the shipping address if you need to make
any changes to it or add the person who should receive
the order.

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© 2003 IBM Corporation24
Step 3 : Order Summary
Entitled software updates order
You can see the list of Media features that will be sent.
Confirm with e-mail
A confirmation email will be sent to your email address.
You can add other emails by clicking on ”edit email
distribution list”
Delivery options:
> I want to download the order instantly.
Place an upgrade order and be directed to the download
function right after the update.
> I want to download the order later
Place the upgrade order and use software downloads
whenever it pleases you.
>I want to receive the order as a physical shipment .
Use the drop down menu to select the media type.
Note : this option is not yet available in all countries.
Contact key Center for more information.

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Last Step : The order confirmation
Whatever delivery options you have chosen an
email confirmation will be sent to your email
address and any other additional addresses you
have added.
The same information as in the confirmation page
will be sent to your email address.
The confirmation includes the software order
numbers. You will need this order number to follow
on the shipment.
You can track your orders on another website –
Link under order update right hand menu.

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- SOFTWARE DOWNLOADS – ESD
(IBM i and AIX )
Use the help section “Electronic
Software Delivery” for guidance
into downloading and installing the
software.
Important:
The download option for IBM i is based on the ePoes. If there is no Epoe the product will not show up in the list of products.
Currently only V5r4, V6r1 and V7r1 are available for download. Earlier Version and Release are not available on the website.
The download option for IBM AIX is based on the SWMA available for a machine.

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Note: It is possible to select also out of
service products and download the withdrawn
products if they are still available (IBM i only)
Step 2: Select the product(s) you would like to
download and click on continue.

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From Software Updates to Software download in one step:
When the delivery option : I want to
Download my order instantly has
been selected, the next page will be
the download page step 2:

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Step 3: Select the product packages you would like
to download.

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Step 4: Terms and conditions.
To begin downloading, click the I agree button below. By clicking I
agree you agree that you have had the opportunity to review the
terms and conditions for all products you are downloading and that
such terms and conditions govern this transaction.
Select I disagree to exit or cancel to return to the previous page.

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Step 5: Start Download.
Estimated download time for the
selected SW is displayed
2 download options:
Download Director: Use of applet, single-click to
download entire package, pause/resume
capabilities
HTTP: Each package to be downloaded
individually, no pause/resume capabilities

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© 2003 IBM Corporation32
TRY AND BUY ( SOFTWARE DOWNLOADS – FOR IBM I ONLY)
Try and buy allows IBM i
customers to download keyed
softwares products without
entitlements or keys. A current
SWMA is not required neither in
order to download trial software
products.
Step 1 : Machine selection
Only IBM i machines will show in the list of machine . IBM Power machines will only show up in
the list if there is any history of IBM i software orders.

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Step 2 : select product:
Select the IBM i/OS you need
the download for. Only 1
release can be selected at a
time.
Select the language you need
the download for.
Users can download trial
versions of IBM i V5R4, V6R1
and V7R1. Software keyed
products and other bonus
programs will be available
under the i/OS product number.

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Step 3: Select the product packages you
would like to download and click on continue.
Step 4: Terms and conditions.
To begin downloading, click the I agree button
below. By clicking I agree you agree that you have
had the opportunity to review the terms and
conditions for all products you are downloading and
that such terms and conditions govern this
transaction.
Select I disagree to exit or cancel to return to the
previous page.

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Step 5: Start Download.
Try and Buy download is used the
same way as Download function.
Go to the help section “Electronic
software Delivery for more
information on downloading, burning
on CD's, or installing the softwares.
Use one of the 2 available options to
download:
Download Director: Use of applet,
single-click to download entire
package, pause/resume capabilities
HTTP: Each package to be
downloaded individually, no
pause/resume capabilities

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-ENTITLEMENTS (IBM i only)
View ePoe or Electronic Proof of Entitlement:
Click on View/print to see more information as :
Version, order number.

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Transfer of ePoE

Step 1: Select transfer from customer/hardware serial
number and click on the arrow button.
A list of all ePoEs available on the transfer from
Machine is displayed at the bottom of the page as
well as the epoes on blank (linked to the selected
customer number)
Step 2: Select transfer to target customer
number/hardware serial number.
Step 3: Select the ePoE(s) to be transferred and click
on the Continue button.

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The Applet connection :
What is the applet ?
You need to have administrator access and sign on to
the IBM i Machine source in order to proceed with
the transfer. This insures that you have the
authorizations required to make the transfer.
When do I see the applet ?
The product to be transferred is key protected and the
Epoe to be transferred has a different customer
number than the machine target ( and a different
affiliate number)
More information can be found in the help section.

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What to remember when make a transfer through the website :
Both source machine and target machine should be registered under the same customer number or affiliate number OR
the user should have admin access to the IBM i source machine.
IBM i/OS and per processor ( product 57XX-SS1 5050 and 5051, 5052, 5053) are not transferralbe via the web. Contact
customer support for further information.
Per user ( 5733-QU2, 5761-WDS...) products are not transferrable on the web. Please contact Customer support to
request the transfer.
You can transfer Epoe from one Hardware serial number to another or transfer to none (blank) so the Epoes will only be
link to your customer number and ready to transfer to another machine if you are making replacement of one of your
IBM i machine.
If you would like to see the list of ePoE(s) that might be assigned on blank hardware serial number, select the customer
number and ”none” option.

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KEY MANAGEMENT (IBM i only)
You can :
• View the keys for a selected machine.
• Download the keys and save the file on your
computer.
• Install the keys directly to the IBM i machine ( need
administrator rights to access the machine and
connection to the IBM i machine)
•Send the keys ( it will be send to your email address
registered with your user ID)
Note : Lpar machine only show the 3 highest levels.
•Ex: Machine at V6r1, only V6r1,V5r4 and V5r3 keys
will be available on the website.

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5. SWMA RECORDS (IBM i and AIX)
On this page you can check the status of the Software Maintenance
Agreement on your IBM i and AIX machines.
Step 1: Select customer number/hardware serial number and click
on GO
Step 2: The list of available SWMAs is displayed.
STATUS
 = ACTIVE
 = INACTIVE

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To view detail information about the SWMA, click on the product ID.
You can find valid information as system number, supported release,
affiliate number..

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For IBM AIX you can click on ”View Supply” to access the
supply features available for this machine.
You will have the list of software products available
according to the SWMA.

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DATA REPORT (IBM i and AIX)
Step 1 : Select the report type
In order to see a report type. You need to have the
necessary authorization for the function.
For example: You need 'SWMA view' authorization
in order to be able to select an SWMA inventory
report.
The function needs also to be available in the
country for
which the customer numbers are registered.

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•Step 2 : Select a customer number or an hardware serial number
The list of customer number will only be available when the report type has been selected. You have the option to filter the report content
based on a customer number and a hardware serial number.
- If the requested customer number is not listed, verify that you have the necessary authorization for the selected report type and customer
number and that the function is available in the country.
- Only the last 5 digits of the hardware serial number needs to be entered. Leave the filter blank if you want to include all machines under a
customer number in your report.

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Step 3: Submit the report.
When all required information has been entered, click Submit. The report will be generated and sent to the e-mail address registered in your
profile.

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•An help assistant is
available on the right hand
menu for further
information.
•The Help section has
been updated with further
details and a detailed
description of the reports.
# Report descriptions :
* SWMA Inventory report - Active
unexpired SWMA records with active status.
* SWMA inventory report - Expire within three months
List all active SWMA records that will expire within the next three months.
* SWMA Inventory report - Inactive
List all SWMA records that have expired or have inactive status.
* electronic Proof of Entitlement(ePoE) report
List the Proof of Entitlements(ePoEs) available within your profile.

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TROUBLESHOOTING

4.REGISTER IBM ID
6.REGISTER CUSTOMER NUMBER
8.MANAGE CUSTOMER NUMBERS
10.ORDER UPDATE
12.DOWNLOADS
14.ENTITLEMENTS
16.KEY MANAGEMENT
18.SWMA INVENTORY
DIDN’T FIND THE ERROR MESSAGE THERE ? CONTACT THE KEY CENTER.

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TROUBLESHOOTING

4.REGISTER IBM ID
There are no ibm.com accounts associated with the IBM ID and/or password
Contact the Help Desk, please access
https://www.ibm.com/account/profile/us?page=reghelpdesk
We are unable to validate IBM ID/password at the moment. Please try later
Contact Customer Support

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TROUBLESHOOTING

2. REGISTER CUSTOMER NUMBER
1317 – Validation is not passed
Match between customer number and order/system number/hardware serial
number is not correct. Please review the information on the packing list received
with the software.
After I type customer number, the options to select order number or system
number or SWMA contract number are greyed out
There is already a primary contact registered for this customer number.
Please contact the primary contact to request authorization for this customer
number
1206: Unknown customer number
Verify if information was correct typed and the correct country code was selected.
Customer number are the 6 or 7 last numeric digits.
The country code are the first three numeric digits

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TROUBLESHOOTING

4.MANAGE CUSTOMER NUMBER
3144: IBM registration user ID xxxx not found
The user ID that you are trying to edit is not yet registered in ESS.
Please inform the user to create an IBM ID.
3151: IBM registration user ID already authorized
The user ID is already authorized for this customer number, to check
The customer number is not listed in the pull down box
-> There are two possibilities:
16.There is no primary user / administrator registered for the customer
number yet.
Please access administrator functions, register customer number.
2. You don’t have administrator authority for the customer number
(only users with administrator authority can manage customer numbers)
You can contact the administrator for the customer number HERE

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Error 1317: IBM records show that there are no valid
subscriptions on the machine serial number you selected. If you
feel the IBM records for your model are incorrect, please contact
your IBM sales representative.
- Please check SWMA status on menu SWMA Inv.
- Contact you business partner or IBM Representative.
Error 4006: No updates available for the selected system
-Products on the machine are already in the highest version
release available. Please check the key on Key Management.
- The SWMA available for your system doesn’t support higher
version release. Please contact your BP or IBM representative
Note that Order Update is available only for USA, Canada and
most EMEA Countries.
If you are not included in this countries availability, please contact
your BP or IBM representative
TROUBLESHOOTING

4. ORDER UPDATE

53. Entitled Software Support (ESS)
© 2003 IBM Corporation53
Need Help ? Please check Troubleshooting
TROUBLESHOOTING

4.DOWNLOADS
4007: No downloads available for the selected system
IBM i: there are no epoes for the products on your machine.
Epoes are available for version 5.2 after june 2004 and higher releases.
Please contact Customer Support
Error 1317: IBM records show that there are no valid subscriptions on
the machine serial number you selected. If you feel the IBM records for
your model are incorrect, please contact your IBM sales representative.
Please check SWMA status on menu SWMA Inv. And in case of doubt
Contact you business partner or IBM Representative.
4005: Please select at least one product upgrade
Please select at least one product to download before hitting the continue button
4100: No package selected
Please select at least one package to download before hitting the continue button
990x: System Error
Please contact Customer Support.

54. Entitled Software Support (ESS)
© 2003 IBM Corporation54
Need Help ? Please check Troubleshooting
TROUBLESHOOTING

4.ENTITLEMENTS
1212: Transfer not completed. One or more ePoE(s) can not be transferred doe to product version
The transferred product is not in the same version release as the operating system on the TARGET machine.
Please contact Customer Support.

55. Entitled Software Support (ESS)
© 2003 IBM Corporation55
Need Help ? Please check Troubleshooting
TROUBLESHOOTING

7. KEY MANAGEMENT
5008: An error occurred when communicating with the iSeries machine.
Please try again. If the problem repeats, please contact the IBM Key Center
Please note that to install the key(s) directly from ESS to your IBM i server, you need
to have access to it from the computer you are using.
Otherwise, you have the option to send/download the key(s) and install manually.

56. Entitled Software Support (ESS)
© 2003 IBM Corporation56
Need Help ? Please check Troubleshooting
TROUBLESHOOTING

4.SWMA INVENTORY
No SWMA record found'
There is no registration for a SWMA on the select machine.
Please contact your BP or IBM representative.

57. Entitled Software Support (ESS)
© 2003 IBM Corporation57
WW contact information to Customer
Support can be found under “Contacts”
Need help ?
WORLD WIDE CUSTOMER SUPPORT – KEY CENTER
The contact list is available on the right
hand side after signing in :
There is a Help section
for general
troubleshooting and
information regarding
the different options