IMPORTANCE OF COMMUNICATION IN HOSPITALITY INDUSTRY By MINNAL
Why Communication Skill is important?
Communication Skill and Language Skill
Process of Learning a language Listening Speaking Reading Writing
Tips to learn a new Skills Immerse yourself within the skill Don't hesitate to make mistake, and don't forget to correct the mistake The more you practice, the better you will get Do MVP (Mind Visual Practice) Play YOUR game
What is communication skills? The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked.
Aspects of Communication skills Listening & Expressing Verbal & Non-Verbal
Listening Avoiding distractions Attention giving Active Listening
Communication is: Verbal The words we use 7% The tone we use 13% Non-verbal Body Language 80%
Body Language Gesturing Facial expressions Eye contact Posture Tone of voice
Welcome feedback as a constructive way to help you develop and improve your skills and performance
Benefits Personal relationships Professional relationships Employment related skill Team or group work in college