Importance of Non-Verbal Communication

Importance of Non-Verbal Communication

1. Unit 3 Non – Verbal Communication Researchers say that only 7%of message is sent through words, with remaining 93% sent through non-verbal expressions.

2. Introduction Non-verbal communication is the information that is communicated without the of words . It includes apparent behaviors such as, facial expressions, eyes, touch, tone of voice, as well as less obvious messages such as dress, posture spatial distance between two or more people. N on-verbal communication is learnt after birth & practiced and refined through a person's lifetime.

3. Use of Non-verbal communication 1. Words have limitations 2. Non-verbal signals are powerful 3. Non-verbal messages are likely to be more genuine 4. Non-verbal signals can express feelings in appropriate to state 5. A separate communication channel is necessary to help Send complex messages

4. Importance of Non-verbal Communication Well Expression of the Speaker’s Attitude Providing Information Regarding the Sender of The Written Message Expressing the Attitude of the Listener and Receiver Gaining Knowledge about a Class of People Gaining Knowledge about the Status of a Person

5. Importance of Non-verbal Communication Communicating Common Message to All People Communicating with the Handicapped People Conveying Message to the Illiterate People Quick Expression of Message Presenting Information Precisely

6. Medias or Ways or Methods or Kinds or Types of Non-verbal Communication BODY LANGUAGE SPACE OR PROXIMITY TIME PARALANGUAGE (Tone and Volume of Voice) Non-verbal aspects of Written Communication

7. BODY LANGUAGE Facial expression: Facial expressions for happiness, sadness, anger and fear are similar throughout the world.A proverb say, “Face is the index of mind.” Gestures : By waving our hands we express ‘good-bye’; by shaking our head from side to side we express “we do not know ”. Eye contact: Indicate a range of emotions, including hostility, attention, interest, and attraction, defines power

8. D. Posture Bowing not done criticized or affected in US; shows rank in Japan. Slouching rude in most Northern European areas. Hands in pocket-disrespectful in Turkey. Sitting with legs crossed-offensive in Ghana, Turkey. Showing soles of feet-offensive in Thailand, Saudi Arabia . E. Appearance and dress Seeing the dress of army officers, artist, dancer, writer, generalist we can easily determine the job status Silence In a classroom, silence indicates that students are listening carefully and attentively.

9. Touch USA-Handshake is common (even for strangers), hugs and kisses for those of opposite gender or of family (usually) on an increasingly more intimate basis. Islamic and Hindu- Typically don’t touch with the left hand. Left hand is for toilet functions. Islamic cultures generally don’t approve of any touching to opposite genders (even handshakes). But consider such touching (including hand holding, hugs) between same sexes to be appropriate.

10. SPACE OR PROXIMITY People often refer to their need for “personal space”, which are also important types of non-verbal communication. The physical distance between you and others signals your level of intimacy and comfort. If someone you don’t know stand too close or touches too often, you will probably begin to feel uncomfortable.

11. TIME Another type of non-verbal communication involves time. Thant is how we give meaning to time communicates to other. For example, begin late in work everybody a worker can be considered as a man of carelessness but if a manager does it; we say it is a symbol of power. We know, time can play a vital role to reduce tension, conflict among groups. It is said that- “Kill the time to delay the justice”.

12. PARALANGUAGE (TONE AND VOLUME OF VOICE) Vocal characterizers (laugh, cry, shout, complain) Vocal qualifiers (volume, pitch, rhythm, tempo, and tone). Loudness indicates strength in Arabic cultures and softness indicates weakness; indicates confidence and authority to the Germans; indicates impoliteness to the Thai; indicates loss of control to the Japanese. (Generally, one learns not to “shout” in Asia for nearly any reason). Gender-based Gender-based as well women tend to speak higher and more softly than men . Vocal segregates (UN-huh, shh , uh, ooh, mmmh , hummm , eh mah , lah ). Segretates indicate formality, acceptance, assent, uncertainty.

13. Non-verbal aspects of Written Communication Diagram : Graphs and charts- Bar graphs, line graph (Compares two variables), pie chart (Displays percentage), flow chart (Indicates the procedures). Maps : GPS, Conveys geographical information, transport routes, climatic conditions, distribution of population, crops, animal life and vegetation, sociological factors etc . Auditory symbols: Sirens, whistles, bells and buzzers, beeps, tunes are used as auditory symbols.

14. Colour : Traffic Signals Pictures: Advertisements , Posters etc . Signs and Signals: Traffic Signs, Door Signs, Signs may be made with hands, lights, cloth, smoke, drums, whistles or anything that can be heard or seen at a distance.