Industrial conflicts causes & effects

The causes of conflicts in the organization

1. industrial CONFLICT Causes& effects
Presented by-
Ayisha Kowsar A
MBA

2. WHAT IS CONFLICT?
Conflict is a disagreement through which the
parties involved perceive a threat to their
needs, interests or concerns.
 The process in which one party perceives
that its interests are being opposed or
negatively affected by another party

3. INTERNAL:The conflict a
person has with themselves.
PERSONAL:This is between
the personand his closest
people. .
:Organizational conflicts-
conflict in organization
FORMS OF CONFLICT

4. INDUSTRIAL CONFLICT
conflict also occurs in
organization because of differing
perceptions or goals.
Organizational conflicts may be
intrapersonal or interpersonal, but
they originate in the structure
and function of the organization,
style of management, rules,
policies and procedures give rise
to conflict.

5. FORMS OF CONFLICT IN THE
ORGANİZATION
Individual Conflict
Interpersonal Conflict
Intergroup Organisational Conflicts

6. CAUSES OF CONFLICT
1. Vertical conflict: Occurs between
hierarchical levels
2. Horizontal conflict: Occurs
between persons or groups at the
same hierarchical level.
3. Line-staff conflict: Involves
disagreements over who has
authority and control over specific
matters
4. Role conflict: Occurs when the
communication of task expectations
proves inadequate or upsetting

7. 5. Work-flow interdependencies: Occur
when people or units are required to
cooperate to meet challenging goals.
6. Domain ambiguities: Occurs when
individuals or groups are placed in
ambiguous situations where it difficult to
determine who is responsible for what.
7. Recourse scarcity: When resources are
scarce, working relationships are likely
to suffer.
8. Power or value asymmetries: Occurs
when interdependent people or groups
differ substantially from one another in
status and influence or in values.

8. Task Conflict; relates to the content and
goals of the work
Relationship Conflict; focuses on interpersonal
relationship.
Process Conflict; relates to how the
workgetsdone.

9. Sources of Conflict
•Economic conflictinvolves competing
motives to attain scarce resources.
•Value conflictinvolves incompatibility in
ways of life, ideologies –the preferences.
•Power conflictoccurs when each party
wishes to maintain or maximize the amount
ofinfluence.

10. Threats to
status:
Lack of trust:
•Status or the social rank of a person in
a group, is very important to many
individuals.
•Every continuing relationship requires
some degree of trust—the capacity to
depend on each other’s word and
actions.
Personality
Clashes
•Not everyone feels, thinks or acts alike.
Sources of Interpersonal
Conflict

11. Ambiguity
Intergroup
differences
Conflict can also arise where there is
ambiguity regarding
Within an organisation there are set
resourcesthat departments must
compete for to initiate
Interdependencies
and shared
resources
Departments who are in competition
for these scarce resources may
come into conflict
more
Sources ofIntergroup
Conflict

12. Levels of Conflict
LEVEL1:
LEVEL2:
LEVEL3:
LEVEL4:
LEVEL5:
Problem to Solve
Disagreement
Contest
Fight / Flight
Intractable

13. OTHER CAUSES
•. Vertical conflict: Occurs between
hierarchical levels
•2. Horizontal conflict: Occurs between
persons or groups at the same hierarchical
level.
•3. Line-staff conflict: Involves
disagreements over who has authority and
control over specific matters
•4. Role conflict: Occurs when the
communication of task expectations proves
inadequate or upsettin
1. Vertical conflict: Occurs
between hierarchical levels
2. Horizontal conflict: Occurs
between persons or groups at
the same hierarchical level.
3. Line-staff conflict: Involves
disagreements over who has
authority and control over
specific matters
4. Role conflict: Occurs when
the communication of task
expectations proves inadequate
or upsetting

14. EFFECTS/OUTCOMES
Between groups
“we-they” attitudes
Distorted perceptions
Decreased communication

15. OTHER EFFECTS OF CONFLICT
•Stress
•Absenteeism
•Staff turnover
•De-motivation
•Non-productivity

16. CONFLICT SIGNS
1. Colleagues not speaking to each other or
ignoring each other
2. Contradicting and bad-mouthing one
another
3. Deliberately undermining or not co-
operating with each other, to the downfall
of the team