Information Technology (Communication Skills) .pptx

Made by : Bhavya
Class : 9 'A'
School : SCR Public School

1. Communication Skills Communication Cycle Various Methods Of Communication Perspective In Communication 7C‘s Of Communication Presented by: Bhavya Chauhan Class: 9 ‘A’

2. Communication Cycle Communication is the process of transferring or sharing of information between two or more people. It is a two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas, and feelings but also create and share a new meaning. It is also the foundation of all human relationships.

3. Effective communication is essential in every sphere of life, be it personal, professional, or social. It includes all the aspects of visual, auditory, and body language to appeal to the listener. The essential elements of the communication process are: Message: Information to be conveyed Encoding: Formation of the message Receiver: One who receives the message Feedback: Response Sender: One who sends the message Communication Channel: Medium Decoding: Interpretation of the message

4. Barriers To Effective Communication A barrier to effective communication is any factor, individual, situational, or environmental, that prevents the receiver from receiving and understanding the message accurately. Environmental Barriers: These are the physical conditions that effect the communication process. For example: Poor lightning, defective instrument. Situational Barriers: The factors like distance, noise, and distractions cause unnecessary disruption in the communication process. Individual Barriers: Some are Attitudinal, Inattention, Linguistic Ability and Emotional State.

5. Various Methods Of Communication People use different methods of communication to express themselves. There are three basic methods of communication: 1. Verbal communication: It involves the use of words in delivering the message. There are two primary forms of verbal communication: Oral communication: The process of expressing information through spoken words is known as Oral communication. Written communication: It involves sending messages in the form of written words to convey information. For example: Letters, reports, notices and etc.

6. 2. Non-verbal Communication: It means that communicating without the use of words, oral or written. It can be effectively used to enhance our verbal communication. Non-verbal signs can convey thoughts and feelings in the absence of verbal communication. The different elements of non-verbal communication are: Facial Expression Gestures Voice Body language Eye Gaze Physical Contact Dress and appearance

7. 3. Visual Communication: Any verbal or non-verbal communication utilising the sense of sight is known as Visual communication. Visual communication skills involve the judicious use of visual aids to make a penetration and lasting impact on receiver’s mind. Graphs, charts, maps, PowerPoint presentations, overhead projectors, Smart-boards, white and black boards, models, paper handouts, etc., are the different types of visual aids that help in conveying a message effectively.

8. Perspective s in Communication Perspective is an individual’s point of view through which we interpret and understand every communication and event happening around us. Factors affecting Perspectives in communication: Visual perspective: Our brain processes the information seen through the eyes and interprets it. Visual Perspective refers to our tendency to focus only on the parts of a scenario that we are most inclined to notice. Some of the judgments that we make are about: Qualification of the person Mental capability of the person Position and the financial status of the person

9. Language: Perspectives play a role in the interpretation of words as well. Some words can have very different meanings depending how we interpret them. Past Experiences: We enter a situation or communication with certain expectations of what will happen and behave accordingly. These are based on the filters or perspectives that we have developed due to our past experiences.

10. Attitude: Attitude is a mindset that decides how an individual perceives an idea or a situation and responds to it. Look at the glass of water, is it half-filled (half full) or half empty? When looking at the glass of water, there can be two opinions – one stating it as half-full, while the other considering it half empty. These opinions or perceptions depend upon the person’s state of mind and his attitude. This example is often used as a metaphor for life to distinguish optimistic people from the pessimistic. Some people focus on the opportunities provided to them and feel grateful, while others choose to focus on the lack of facilities and complain about their life. Thus, people’s attitudes define what they perceive and what they experience.

11. Prejudice: Prejudice is an idea or opinion that is not based on fact, logic, or experience. Prejudice is considered a negative attitude, especially when it is related to hatred or intolerance for certain groups of people. Prejudices are partly due to culture and partly due to personal preferences. When we act on our prejudices, then it becomes discrimination. When we discriminate, we make decisions without trying to find all the necessary information about the person or the group that we are judging.

12. Environment: All of us communicate differently in different environments. For example, some students hesitate to voice their opinions in the classroom, while others thrive on the attention of their classmates. Therefore, while some students enjoy and learn more from classroom discussions, the shy students do not speak up in the class. If the teacher talks to the shy students personally, they are better able to convey their problems and opinions. Feelings: There are two ways in which your feelings can influence your communication with another person. 1. The first one refers to the way how you feel on a specific day. If you are feeling well, you will communicate as usual, and if you are feeling sick or in a bad mood, you will talk differently. Since your wellbeing changes, it transforms your way of communication on a particular day. 2. The second aspect related to feelings refers to how you feel about a specific person. When you genuinely like someone, you communicate with him in a very positive way. However, when you interact with someone you do not like, your style and body language changes.

13. Beliefs: Our beliefs form a vicious cycle. Our unique perspectives, with which we interpret any message or event, stems from our belief system. Beliefs shape our behaviour, which in turn affects our communication style. Our communication style elicits responses from others and determines the result of an interaction, and the reactions further reinforce our beliefs. Dr Eric Berne has proposed four positions’ that each of us may take in approaching any interaction. The four positions are: ‘I’m OK: You’re Not OK’, ‘I’m OK: You’re OK’, ‘I’m Not OK: You’re Not OK’, ‘I’m Not OK: You’re OK’ These life positions represent combinations of one’s attitude about oneself and the other people with whom interacting.

14. 7c’s Of Communication There are seven elements of communication which are popularly known as the 70’s of Communication. They are regarded as a checklist that helps to improve the professional communication skills. 1. Clear: The message should not be confusing. 2. Correct: The message should be free of any grammatical and spelling mistakes. 3. Complete: The message must include all the required information. 4. Concrete: The content should be supported by facts and figures.

15. 5. Concise: The message should be clear and to the point. A short and brief message helps to understand better. 6. Consideration: The sender must take into consideration the receiver’s opinions, knowledge, mindset, background, etc., to communicate effectively. 7. Courteous: The sender must consider feelings and viewpoints of the receiver.