Smart Contracts: A Valuable Technology
in ERP e-Commerce Systems and for Customer
Experience
Maria Georgiana Stoica
(B)
Department of Economic Informatics and Cybernetics, Bucharest University of Economic
Studies, Romana Square 6, 010374 Bucharest, Romania
[email protected]
Abstract.In the past few years, more and more e-commerce companies are pro-
gressively looking for business opportunities and ways to evolve in terms of their
informatic system in such a crowded market and gain a unique customer expe-
rience to earn the client’s trust. This need is exacerbated, taking into account
the competition generated by the major market leaders, by constantly introduc-
ing innovations in planning the business resources, and by the results-oriented for
stimulating the competition. This study theoretically systematizes how blockchain
technology and smart contracts are slowly becoming a necessity in the ERP sys-
tems from the big companies that offer online shopping services, whether B2B
or B2C, providing extra security for its clients. The models defined in this study
highlight the technical efficiency in a resource system planning of three compa-
nies, market leaders in Romania, in terms of supply-chain, secure payments, and
forecast, for comparing the costs of the change when using blockchain technol-
ogy. Moreover, for a better shopping experience in online stores, the efficiency
and effectiveness scores of applying these technologies to the customer review
section, so that frauds are analyzed and can be significantly reduced by making in
this way a secured and more reliable system. The study analysis of these aspects
shows that the efficiency of minimizing frauds and improving the technology of
ERP development by creating a safe and stable environment varies substantially
between models and leads to a new era in e-commerce that is so needed nowadays.
Keywords:Blockchain∙e-commerce∙ERP
1 Introduction
With the rise of globalization and the perpetual change of individual’s lifestyle according
to nowadays needs, in the e-commerce domain, there is a growing demand to cover all
the customer needs, but also an evolution towards a technology that gives business profit
and minimization of business costs. A decisive factor in the significant emphasis of
the business performance analysis in the e-commerce business is the current pandemic,
which has risen in the last 3 years the need to increase IT and ERP systems, due to the
huge demand of orders and online transactions. Due to this, large volumes of customers
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2023
S. Dzitac et al. (Eds.): ICCCC 2022, AISC 1435, pp. 20–33, 2023.
https://doi.org/10.1007/978-3-031-16684-6
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