Interpersonal Skills and Communicationpptx

Interpersonal Skills and Communication

1. Interpersonal skills Mrs.S.Divya Assistant Professor, Department of Business Administration E.M.G. Yadava Women’s College, Madurai – 625 014

2. Interpersonal skills -It is how to get along with others and maintain relation with group members Rock feller - Pay a high price for handling human skills WE SEE THING BY NOT WHAT THEY ARE BUT BY WHAT WE ARE FRIENDLY TALK WARM BEHAVIOUR POSITIVE ATTITUDES KIND FEELINGS

3. SELF Selfish Lack of respect No respect for others feelings Not fulfilling responsibility Escaping tendency Being egoistic Emotional traits

4. Communication Creating understanding in minds of others thro’ exchange of facts,ideas,opinions,emotions. Listen actively Choice of words Responding to criticism Don’t gossip Respond to criticism

5. NON VERBAL COMMUNICATION Body language-Eye contact Smiling Facial expression, use of touch, voice, visual cues. Understand gender difference. Regulate emotional cues.

6. Develop empathy Understanding thoughts ,views and feelings of others from their point of view Have consideration for others Make +ve interpretation of others behavior. Appreciate honestly Be grateful and don’t expect gratitude Understanding and caring

7. To develop leadership Delegating task Managing effectively Making decisions Solving problems

8. To Influence Highlight similarities Bring people to your side Sharing your opinions Mutual respect Reasonable concession

9. Negotiation Discussing an issue with competing interests and to handle successfully. Win Win strategy Listen Discuss, don’t argue Don’t be sarcastic

10. Handling diverse roles Accept responsibility Be enthusiastic Be dependable Avoid grudges Practice humility Develop a sense of humor

11. Managing peoples impressions on you Find common ground Don’t presume or assume things Don’t force a conversation