introduction to communicat LPU Notes.ppt

notes for communication

1. EORC
COMMUNICATIONSCOMMUNICATIONS
PROCESSPROCESS

2. EORC
OverviewOverview
•Definition of communication
•Elements of the communication process
•Cross-cultural communication
•Describe effective and active listening
•Identify deterrents to effective listening
•Identify methods of enhancing listening
•Define feedback
•Describe the reasons for giving feedback
•Describe guidelines for giving feedback
•Describe the guidelines for receiving feedback

3. EORC
CommunicationCommunication
Process by which information
is exchanged between
individuals through a
common system of symbols,
signs or behavior.

4. EORC
Elements of the Elements of the
Communication ProcessCommunication Process
•Sender
•Encode
•Message
•Receiver
•Decode
•Feedback

5. EORC
Styles of CommunicationStyles of Communication
•Friendly, Sociable
•Directive,Persuasive, Demanding, Blaming
•Speculative, Intuitive, Searching,
Exploring, or Intellectual
•Disclosing, Revealing, Explicit,
Responsive, Accepting, and Aware

6. EORC
Cross-Cultural CommunicationCross-Cultural Communication
•Social Courtesies
•Flow of Information
•Culture
•Assertiveness
•Honesty

7. EORC
Effective / Active ListeningEffective / Active Listening
•Effective Listening
 Word meaning
•Active Listening
 Content / Feeling

8. EORC
Deterrents to Deterrents to
Effective / Active ListeningEffective / Active Listening
 
•Assuming in advance
•Mentally criticizing
•Listening only to the facts
•Outlining everything
•Permitting the speaker to be inaudible
•Avoid technical messages
•Over-reacting
•Withdrawing attention

9. EORC
Elements to Elements to
Effective/Active ListeningEffective/Active Listening
•Content: Subject being addressed
•Feelings: Emotion displayed when
discussing the subject.
•Process: The manner the speaker delivers the
subject matter
•Clarification: Questions asked to seek
understanding

10. EORC
Active Listening SkillsActive Listening Skills
•Check attitude and atmosphere
•Keep the channel open and avoid short
circuits
•Listening requires response from listener
•Keep the door open

11. EORC
Methods for Improving Methods for Improving
Listening SkillsListening Skills
•Try to understand the intent and listen for
main points.
•Listen now, clarify later.
•Concentrate on the message, not the
person.
•Analyze your reactions as you listen.

12. EORC
Methods to Test UnderstandingMethods to Test Understanding
•Parroting
•Paraphrasing
•Clarifying

13. EORC
PRACTICAL EXERCISEPRACTICAL EXERCISE

14. EORC
10 MINUTE BREAK10 MINUTE BREAK

15. EORC
JOHARI Window Model JOHARI Window Model
ARENA
(A)
Things I know
Things you know
 
BLIND SPOT
 (B)
Things I do not know
about myself that
you know
 
FACADE
  (C)
You do not know that
I know
 
 
UNKNOWN
(D)
Things you do not
know and things I do
not know
 

16. EORC
 
 
Known to
Others
Unknown to
Others
Known to Self Unknown to Self
ARENA
FACADE
BLIND SPOT
UNKNOWN
JOHARI Window JOHARI Window

17. EORC
Effective FeedbackEffective Feedback
Verbal or nonverbal communication to a
person or group providing information
as to how their behavior is affecting
or influencing you.

18. EORC
Reasons for Giving & Reasons for Giving &
Receiving FeedbackReceiving Feedback
•Personal growth
•Find out about self
•Gain insight
•Open environment

19. EORC
Guidelines for giving FeedbackGuidelines for giving Feedback
•Specific rather than general
•Focused on behavior
•Takes into account the needs of the receiver
•Solicited
•Sharing of information rather than advice
•Well timed
•Involves the amount of information receiver
can use
•Checked for clear communication
•Evaluate not Judge

20. EORC
How to give FeedbackHow to give Feedback
•When the other person has indicated
willingness to receive it.
•Unsolicited feedback
•Use terms that describe other’s behavior with
the least amount of interpretation and that
accurately describes the behavior.
•Be timely

21. EORC
How to receive FeedbackHow to receive Feedback
•Be non-defensive
•Ask for more information
•Say that you do not want feedback

22. EORC
What to do with FeedbackWhat to do with Feedback
• Think about it
• Use it
• Forget it

23. EORC
SummarySummary
•Definition of communication
•Elements of the communication process
•Cross-cultural communication
•Describe effective and active listening
•Identify deterrents to effective listening
•Identify methods of enhancing listening
•Define feedback
•Describe the reasons for giving feedback
•Describe guidelines for giving feedback
•Describe the guidelines for receiving feedback