Introduction to hotel industry

This presentation explains about what is the hotel industry all about.

1. INTRODUCTION TO HOTEL INDUSTRY Ms. Roma Gandhi Dr. BMN College of Home Science NAAC Accredited ‘A’ Grade CGPA 3.64/4 UGC Status: College for Potential of Excellence

2. WHAT IS A HOTEL???? A hotel is an establishment that provides paid lodging on a short term basis Provides basic accommodation, in times past, consisting only of a room with a bed, cupboard, a small table and a wash stand Largely been replaced by rooms with modern facilities including en - suite bathrooms and air conditioning or climate controls

3. BASED ON LOCATION FACILITIES OFFERED BASED ON PROPERTY LENGTH OF GUEST STAY TYPE OF CLIENTELE PRICING PLANS BASIS OF OWNERSHIP CLASSIFICATION OF HOTELS

4. 2. BASED ON PROPERTY Small hotels : hotel with 100 rooms and less Medium size hotels : hotel with 100 – 300 rooms Large hotels : hotel which ahs more than 300 rooms Mega hotels : hotels with more than 1000 rooms Chain hotels : these are the group which has hotels in many number of locations in India and international

5. 3. PRICING PLANS European Plan : room charges only American Plan : rooms + all meals Modified American Plan : room + breakfast + lunch or dinner Continental Plan : room + continental breakfast Bed and Breakfast : room + English breakfast

6. 4. TYPE OF CLIENTELE Business hotel Group hotel Family hotel Convention hotel Youth hostels Casino hotel

7. 5. LENGTH OF GUEST STAY Transient hotels Residential or semi – residential properties Time share properties

8. 6. BASIS OF OWNERSHIP Hotels can be categorized by ownership. There are six different ways hotels can be owned and operated. Independently owned and operated Independently owned but leased to an operator Owned by single entity or group that ahs hired a hotel management company to operate the property

9. Owned and operated by a chain Owned by an independent investor or group and operated by a chain Owned by an individual group and operated as a franchise of a chain

10. 7. FACILITIES OFFERED Star rating Deluxe hotels Sports hostels Budget hotels Bed & breakfast

11. *STAR RATING* ONE STAR RATING Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV′s in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided

12. TWO STAR RATING Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories high and usually has a more personal atmosphere. It′s usually located near affordable attractions, major intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted

13. THREE STAR RATING Typically these hotels offer more spacious accommodations that include well appointed rooms and decorated lobbies. Bellhop service is usually not available. They are often located near major expressways or business areas, convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centres and pools are often provided.

14. FOUR STAR RATING Mostly large, formal hotels with smart reception areas, front desk service and bellhop service. The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Some properties will offer continental breakfast and/or happy hour delicacies. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centres and one or more pools are often provided .

15. FIVE STAR RATING These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small independent (non-chain) property offers an elegant intimacy that can not be achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens.

16. The amenities often include: VCR′s, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centers and valet and/or garage parking are typically available. A concierge is also available to assist you.

17. DEPARTMENTAL CLASSIFICATION An hotel can provide good service, when its all  departments work together in an efficient and effective  way, by showing good team work, coordination and communication. The most important function of a hotel is to provide food and shelter to prospective guest. To provide food &  shelter, there are number of departments or areas required, who must all function together round-the-clock 24/7 .

18. These departments are broadly categorized into two groups: OPERATIONAL DEPARTMENT (Core Department) Front office (revenue centre)  Food & Beverage service (revenue centre)  House keeping (cost centre)  Food production (kitchen) (cost centre)  

19. ADMINISTRATIVE DEPARTMENTS (Support Department) Maintenance department  Account department  Human resource department  Electronic data processing department  Communication department  Security department  Purchase department  Stores  Sales & marketing department 

20. ROOMS The sales of rooms contributes approximately 50% or more to the total revenue of the hotel. A room ‘sale’ occurs when a room is leased for occupation for 24 hours at a predetermined cost.

21. What does a room mean to a guest? It means Comfort Security Privacy convenience Cleanliness and hygiene A “ Home away from Home”

22. Types of rooms Single room A room which has single room facility

23. Double Room A room which has double bed facility

24. Twin room A room which has two single beds separated by a centre table

25. Interconnecting Rooms Two rooms which shares a common door, mostly used by families.

26. Adjoining rooms Two rooms shared by a common wall mostly preferred by groups

27. Hollywood Twin Rooms A room which ahs two single beds but shares a common headboard

28. Duplex rooms A room which is been spread on two floors connected by an internal staircase

29. Cabana rooms A room which is near a water body or the pool area

30. Studio rooms A room with sofa cum bed facility

31. Parlor rooms A room which is used for sitting and not for sleeping

32. Lanai Rooms A room which oversees a scenic beauty for example, garden, landscape or waterfall.

33. Efficiency rooms A room with a kitchen facility

34. Hospitality rooms A rooms where the hotel staff entertains their guests

35. Suites A room comprises of two or more bedroom, a living area and a dining area

36. TYPES OF RATES AND PLANS A hotel normally develops room rates based on various purposes it serves: MINIMUM – MODERATE MAXIMUM RATES THE RACK RATE ROOM PLANS

37. These plans are: European Plan (EP) : charges for the rooms only American Plan (AP) : charges for rooms and all meals Modified American Plan (MAP) : charges for room + breakfast and lunch or dinner Continental Plan : charges for room and a continental breakfast Bed and Breakfast : charges for room and English breakfast