introduction to management chapter 1 from book

this is about the intorudction of management

1. MANAGEMENT Chapter 1 Introduction to Management

2. Management Defined Management The process of getting things done , effectively and efficiently , through and with other people Efficiency Means doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costs Effectiveness Means doing the right things; goal attainment

3. Efficiency and Effectiveness in Management Resource Usage Goal Attainment Management Strives for: Low Resource Waste ( high efficiency ) High Goal Attainment ( high effectiveness ) Low Waste High Attainment Efficiency (Means) Effectiveness (Ends)

4. What is an Organization

5. Organizations A systematic arrangement of people brought together to accomplish some specific purpose; applies to all organizations—for-profit as well as not-for-profit organizations. Where managers work (manage)

6. Common Characteristics of Organizations

7. Functional Areas of Organization R&D Marketing & Sales Accounting & Finance Production & Operation Human Resources

8. R&D = Research & Development Product research Product development Product updates Quality control Market research Promoting innovation

9. Marketing & Sales Planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives

10. Accounting & Finance Revenue, expenses, budget, financial records and financial statements

11. Production & Operations Extraction and cultivation (products are obtained from nature or grown using natural resources) Processing (changing and improving the form of another product) Manufacturing (combines raw materials and processes goods into finished products)

12. HR = Human Resources Involved in planning & staffing, performance management, compensation & benefits, and employee relations

13. AIMS, GOALS & OBJECTIVES An AIM is an expression of a long term purpose, usually over the course of one or more years A GOAL is the outcome of a series of successfully completed objectives, possibly measured over a series of days An OBJECTIVE is a measurable, observable behavior of less than a day’s duration

14. Identifying Managers First-line managers Supervisors responsible for directing the day-to-day activities of operative employees They are often called: supervisor, shift manager, district manager, department manager, office manager Middle managers Individuals at levels of management between the first-line manager and top management They are often called: regional manager, project leader, store manager, division manager Top managers Individuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members They are often called: executive vice president, president, managing director, chief operating officer, chief executive officer

15. 5 Types of Organizational Structures

16. Management Process Activities Management process: planning, organizing, leading, and controlling

17. Management Process Planning Includes defining goals, establishing strategy, and developing plans to coordinate activities Organizing Includes determining what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made

18. Management Process Leading Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts Controlling The process of monitoring performance, comparing it with goals, and correcting any significant deviations