Introduction to Operations Management for MBA students

Introduction to Operations Management

1. Operations Management IPM 4 th Year Semester 7 Department of Management Studies Nalsar University of Law, Hyderabad Session 1 Asish Kumar Panda

2. What is Operations Management? Production is the creation of goods and services . Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

3. COST FOCUS QULALITY FOCUS CUSTOMIZATION FOCUS Significant Events In Operations Management Early concepts (1776-1880) Labor specialization (Smith , Babbage) Standardize parts ( Whitney) Scientific management Era (1880-1910) Gantt Charts Motion and time studies Process Analysis (Taylor) Queuing Theory Mass production Era (1910-1980) Moving Assembly Line (Ford/Sorensen 1913) Statistical sampling (Shewhart) Economic Order Quantity (Harris) Linear Programming (Dantzig) PERT/CPM (Dupont 1957) Material Requirement Planning (Orlicky 1960) Mass customization Era (1995---------) Enterprise Resource Planning Learning Organization International Quality Standard Supply Chain Management Agile Manufacturing Services Supply Chain Lean Production Era (1980-1995) Just –in time Compute aided Design(1970) Electronic Data Interchange Total quality management Kanbans Theory Of Constraint (TOC)

4. Counseling Consulting services/teaching Hospital care Investment management Advertising agency Auto repair Automobile Computer Restaurant meal Fast-Food meal Installed carpeting 100 75 50 25 25 50 75 100 Services Goods

5. The Operations Management System Customer or Client Participation Operations and transformations Inputs Workers Managers Equipment Facilities Materials Services Land Energy Outputs Goods Services 1 2 3 4 5 Information on Performance External environment

6. Maximizing Value Added in Operations

7. Transformations Physical--manufacturing Locational--transportation Exchange--retailing Storage--warehousing Physiological--health care Informational--telecommunications

8. Types of Operations Decisions Strategic (long-range) Needs of customers (capacity planning) Tactical (medium-range) Efficient scheduling of resources Operational planning and control (short-range) Immediate tasks and activities

9. THANK YOU