Ishikawa

Biography of Dr. Ishikawa and his contribution.

1. ISHIKAWA Presented by: Louie John A. Devera

2. Dr. Kaoru Ishikawa

3. Dr. Ishikawa’s Timeline : 1915 – Born on July 13 th . 1939 – Graduated in applied chemistry from the University of Tokyo Worked in coal liquefaction where he got experience in design, construction, operations and research . 1939-1941 – Naval Tech Officer overseeing 600 workers to construct a factory which he said was invaluable in his Quality Control (QC) career later in life . 1947 – Became a researcher at the University of Tokyo where he began studying statistical methods . 1949 – Joined Union of Japanese Scientists and Engineers (JUSE QC) research where he became an instructor

4. Dr. Ishikawa’s Timeline : 1952 – Became the Chemical Society of Japan’s Director. 1960 – Received his promotion to professor and his Doctorate of Engineering at the Musashi Institute of Technology. 1969 – Became a member of the ISO, Japan. 1970 – Began having quality control training seminars. Worked with Ford, American Society for Quality Control and thousands of other companies. 1977 – Chairman of ISO, Japan. 1981 – Executive member of ISO and published ”What is Total Quality Control? The Japanese Way”, first edition. 1989 – Died on April 16. ( Aged 73)

5. Believed Quality Improvement is a continuous process and can always be taken one step further. His notion of company-wide quality control called for continued customer service This meant that a customer would continue receiving service even after receiving the product. Service would extend across the company itself in all levels of management Beyond the company to the everyday life of those involved

6. Other Contribution Ishikawa drew and expounded on principles from other quality gurus, including those of one man in particular: W. Edwards Deming, creator of the Plan-Do-Check-Act model. Ishikawa expanded Deming's four steps into the following six: 1. Determine goals and targets. 2. Determine methods of reaching goals. 3. Engage in education and training. 4.Implement work. 5. Check the effects of implementation. 6. Take appropriate action.

7. CAUSE AND EFFECT DIAGRAM OR ISHIKAWA FISHBONE DIAGRAM - An analysis tool that provides a systematic way of looking at effects their respective causes -Developed by Dr. Kaoru Ishikawa of Japan in 1943 and is sometimes referred to as an Cause and Effect Diagram or a Fishbone Diagram because of its shape

8. Why we do implement this? It helps determine the root causes of a problem using a structured approach It encourages group participation and utilizes group knowledge of the process It uses an orderly, easy –to-read format to diagram cause-and effect relationships It indicates possible causes of variation in a process

9. What does it do? Enables team to focus on the content of the problem, not on the history of the problem. Focus the team on cause not on symptoms

10. How to implement? Generate the cause needed to build a cause and effect diagram, choose one method. - Brain Storming - Check data sheets collected before meeting Construct a cause and effect diagram -Place the problem statement in box ( head of the fish) - Draw the root causes of process connect it to the backbone of fish bone.

11. Ishikawa Fishbone Diagram There are a few standard choices for different sectors (fishbone suggested categories): Service Industries (4S) · Surroundings · Suppliers · System · Skills (+ Safety) Administration/ Marketing (8P) · Product (or service) · Price · People · Place · Promotion · Procedures · Processes · Policies Manufacturing Industries ( 8 M ) · Machines · Methods · Materials · Measurements · Mother Nature (Environment) · Manpower (People ) Management . Maintenance

12. Example of Ishikawa Fishbone Diagram