It es vs bpos

1. Analysis of ITes and BPO industry

2. Definition Business Process Outsourcing Information technology enabled services A method of subcontracting various business-related operations to a third party. When business process outsourcing began, it applied chiefly to manufacturing entities, such as soft drink manufacturers. However, it is now applicable to the outsourcing of services.  IT Enabled services (ITES), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit Information Technology for improving efficiency of an organization. http:// www.investopedia.com/terms/b/business-process-outsourcing.asp

3. Top 3 BPO/ ITes companies in Bangalore

4. Wipro BPO Horizontal Vertical Human Resource Outsourcing Procurement Outsourcing Order Management Outsourcing Knowledge Process Outsourcing Finance and Accounts Outsourcing Customer Service Outsourcing Technical Support Outsourcing Research, Analytics and Social Media Banking and Financial Services Energy, Natural Resources & Utilities BPO Global Media and Telecommunication BPO Healthcare BPO Insurance BPO Retail and Consumer Goods Outsourcing Transportation BPO

5. Infosys BPO Horizontals Verticals Business Platforms Customer Service Outsourcing Finance and Accounting Human Resources Outsourcing Legal Process Outsourcing Sales and Fulfillment Sourcing and Procurement Outsourcing Business Transformation Services Indian Domestic BPO Communication Service Providers Energy and Utilities Financial Services Healthcare Insurance Manufacturing Media and Entertainment Retail, CPG and Logistics Services

6. Aditya Birla - Minacs Horizontals Verticals Customer Lifecycle Services Finance and accounting services Procurement outsourcing Manufacturing & Retail High Tech Banking, Financial Services & Insurance Telecom, Media and Entertainment Healthcare and Public Sector

7. Services - LPO

8. Services – M&A

9. Order Management Multi-channel marketing programs integrated with order booking and processing, amendments and cancellations   Channel Sales : tracking and expediting dealer orders, inquiries and information assistance  Customer analytics and sales reporting: order fulfillment, billing and shipments, reasons for order rejection, ABC analysis, etc.  Contract administration.   Global logistics and shipment management.  Catalog management.  Obsolescence and returns assistance.  Stock checks, audits and investigations.  Interfaces with  procurement sourcing  and  payments ,  billing and accounts receivable , and  collections  management. 

10. BPO Industry – Function operations

11. Industry Challenges Increasing competition with emerging preferences. Cost saving is not a mere differentiator. Customers look for specialized offerings with function and domain knowledge. Maintaining service delivery as engagements are shifting from fixed price based model to SLAs (performance based). Maintaining skilled manpower

12. Next Action Items

13. Readings http:// www.sourcingmag.com/content/what_is_bpo.asp http://info.shine.com/Industry-Information/ITES/3.aspx http://itlaw.wikia.com/wiki/IT-enabled_services http://www.itinfo.am/eng/it-enabled-services/