JIOMART.pptx

Jio Policy

1. Welcome to the world of 1

2. 2006 1 Reliance Industries ventures into organized retail through Reliance Retail with its first Reliance Fresh store in Hyderabad 2007 2 2008 3 2018 4 Launches Reliance Digital, a consumer electronics retail chain Crosses revenue milestone of US$ 10 billion. Largest store expansion by an Indian Retailer in a year - Launched 3,736 Jio Points covering over 3,700 cities in India. Reliance Retail opens its first fashion & lifestyle store under Reliance Trends and Reliance Footprint brands Launched JioMart, the largest and the most inclusive Online Retailer in India 2020 5 JioMart to become the largest e-commerce player in the country The Road Ahead 6 About Reliance Retail 2

3. Divisions of Reliance Retail It operates a chain of convenience stores, supermarkets, wholesale cash & carry and specialty stores providing choice, convenience and superior value. Operates >700 Reliance Fresh stores. Sells over 200 metric ton of fruits and over 300 metric ton of vegetables everyday. It’s incredible value proposition rewards shoppers for bigger purchase, every single time they shop with 100% assortment being offered below MRP all year round. Reliance Smart Point stores are full-fledged grocery outlets which act as last mile delivery points for fast moving consumer goods and other categories as the business aims to expand its omni-channel approach to retail. JioMart is an online-to-offline (O2O) business platform where customers can place an order online, but purchases the products offline (nearest local retail stores). The Reliance Jio-owned e-commerce platform aims to connect 20 crore customers to three crore offline stores throughout the country. The largest consumer electronics store chain in India with a network of over 2,400 My Jio and ResQ stores. Reliance Retail has a portfolio of over 45 international brands that spans across the entire spectrum of luxury, bridge to luxury, high-premium and high-street lifestyle. It operates over 440 stores for these international brands. Reliance Trends - A leading lifestyle retail chain, Reliance Footprint - A leading specialty family footwear chain, AJIO - Reliance Retail’s pan-Indian e-commerce venture. There are >1300 stores under Fashion & Lifestyle. Consolidated presence of >240 store and 110 SIS across 105 cities in India. 10 3

4. Introducing Reliance JioMart JioMart, the online shopping platform by Reliance Retail Limited headquartered at Mumbai, was soft-launched in December 2019 A pilot then began in select areas of Navi Mumbai, Thane & Kalyan in April 2020 & by May 2020, it was launched across 200 cities & towns in India JioMart is a multicategory online shopping platform The JioMart app and the website are designed keeping customers in mind, providing a simple and intuitive ordering experience JioMart retains Reliance Retail’s strong customer centric approach, improving the services continuously to keep the customers happy With JioMart, RRL has ambitions of scaling this up to spread reach across the country as an online retailer By partnering with JioMart, sellers will benefit from the infrastructure available with RRL & Jio as well as get a chance to work with teams having experience across formats, regions and categories With JioMart, Reliance Retail aims to create the largest eCommerce retailer and offer customers the best variety, offers and experience 10 4

5. JioMart User Experience Presence on both website as well as app Customers can search for products through Type, Voice or by scanning QR code On the platform, customers can make payments online with a choice of multiple hassle-free payment options, including Debit card, Credit card, Net banking, Loyalty points, e-wallets, COD etc. Ability to add product via listing page thereby making purchase seamless and quick 10 5

6. JioMart Fee Structure JioMart fees are applicable for orders received on JioMart. The fees are divided into three categories – Commission Fee Fixed Fee Collection Fee Shipping fee Commission Fee Commission Fee is sale linked and varies as per the product category. We will discuss category specific commission fee prior to onboarding. Fixed Fee Fixed fee is charged at item level and is sale linked. Collection Fee Collection fee is charged at 1 item level and is sale linked. At present JioMart charges by the buyer as Collection fee % of transaction value paid Please note: JioMart offers only Drop Ship (Seller FC to Customer) model at present, i.e., JioMart logistics partner will pick up the product from your FC listed with us and deliver directly to the customer] 10 6 Transaction Value Slab % Of Transaction Value 0-500 Rs. 15 501-1000 Rs. 20 1001 & Above Rs. 30 Note: As we evolve, we may change fee structure, current fee structure may change in future.

7. JioMart Fee Structure Shipping Fee 10 7 Shipping fees is charged by JioMart logistics partner for forward and reverse logistics Actual weight or volumetric weight, which ever is higher is taken for logistic calculations. Volumetric weight calculation – Length x Breadth x Height / 5000. Length, Breadth, Height should be in cms. The above formula will give weight of the package in kilograms. Example: volumetric weight of package with dimensions of 60 cm x 50 cm x 40 cm is 24 kgs 60 x 50 x 40 / 6 000 = 50 kgs Rate Card Voluminous Freight Charges 1st 5KG Slab Addi Every 1 KG FSC Intra-city 107.1 10.2 0% Within Zones 127.5 13.3 0% Within Zone Up/ROS 158.1 15.3 0% Metro 184.6 18.4 10% Rest of India 181.6 18.4 10% Rest of India – UP/ROS 204.0 20.4 10% NORTH EAST/ JK 229.5 23.5 10% NORTH EAST/ JK  - UP/ROS 255.0 25.5 10% Special Zones/UT* 308.0 30.6 10% VAS COD (updated) Rs.16 or 1.5%, whichever is higher. RTO As per forward freight RVP-Non QC (closed box) Rs. 50 over and above Freight charges Minimum Weight 5KG Volumetric Divisor LBH/6000=1KG; 1CFT=6Kg Rate Card Non- Voluminous Freight Charges 1st 500GM Slab Addi Every 500GM FSC Intra-city 15.3 10.2 0% Within Zones 17.3 12.2 0% Within Zone Up/ROS 20.4 15.3 0% Metro 28.6 17.3 10% Rest of India 25.5 17.3 10% Rest of India – UP/ROS 29.6 19.4 10% NORTH EAST/ JK 45.9 20.4 10% NORTH EAST/ JK  - UP/ROS 53.0 22.4 10% Special Zones/UT* 51.0 28.6 10% VAS COD (updated) Rs.16 or 1.5%, whichever is higher. RTO As per forward freight RVP-Non QC (closed box) Rs. 50 over and above Freight charges Minimum Weight 500GM Volumetric Divisor LBH/6000=1KG; 1CFT=6Kg

8. JioMart Penalty Structure 10 8 Penalty Type Penalty value Time to Ship Penalty 1% of transaction value Order Cancellation Penalty 2% of transaction value Time to Ship Penalty It is levied if the seller fails to ship the order within the Dispatch TAT. It is calculated as a percentage of transaction value paid by the buyer on JioMart platform (Transaction value equals to the product price plus gift-wrapping charges plus any other charge levied by the seller to the customer plus taxes applicable). Any applicable taxes are charged over and above. Cancellation Penalty It is levied if the seller cancels the order (Prepaid or COD). It is calculated as a percentage of transaction value paid by the buyer on JioMart platform (Transaction value equals to the product price plus gift-wrapping charges plus any other charge levied by the seller to the customer plus taxes applicable). Any applicable taxes are charged over and above. Incorrect MRP Penalty For any MRP related errors seller will be charged complete product cost+shipping cost as penalty

9. JioMart Payment Terms: 10 9 PAYMENT DATE Completion of Transaction: Transaction will be considered complete after the completion of return window from the date of Product or Service is delivered. Payment Date for all Categories – means the designated day for settlement which will be day 9 from the date of Completion of Transaction (to provide sufficient time for JioMart to resolve complaints, if any) that is eligible for payment. SETTLEMENT AMOUNT Settlement Amount means Sales Proceeds (which you will accept as payment in full for the sale and shipping and handling of Your Products), less: (a) any JioMart Fees including but not limited to Platform Fee, Shipping Fee and such relevant amount due (as defined in this Fee Schedule); (b) taxes required to be charged by us on our fees; (c) any refunds due to customers in connection with the JioMart Site; (d) reserves, as may be applicable, as per the Agreement; (e) any other applicable fee and (f) tax collected at source under applicable Law.

10. Thank You 10 10