Jobs and qualities of a good Receptionist

Presentation on what constitutes as a task to be done by a receptionist and what qualities are essential for becoming a successful receptionist

1. JOBS AND QUALITIES OF A RECEPTIONIST By Molana Omer Bin Khalid

2. RECEPTIONIST RECEPTIONIST IS ONE OF THE FIRST PERSON THAT A CUSTOMER, CANDIDATE OR CLIENT INTERACTS WITH WHEN MAKING CONTACT WITH YOUR ORGANISATION , SO THEY ARE THE FACE AND VOICE OF YOUR COMPANY AND FOR THIS REASON THEY PLAY AN EXTREMELY IMPORTANT ROLE IN REPRESENTATION OF YOUR COMPANY.   A RECEPTIONIST IS A PROFESSIONAL WHO SERVES THE CUSTOMERS OR USERS OF A BUILDING IN A PARTICULAR AREA CALLED RECEPTION

3. DUTIES OF A RECEPTIONIST PROVIDES GENERAL OFFICE SUPPORT WITH A VARIETY OF CLERICAL ACTIVITIES AND RELATED TASKS. THE RECEPTIONIST WILL BE RESPONSIBLE FOR ANSWERING INCOMING CALLS, DIRECTING CALLS TO APPROPRIATE ASSOCIATES, MAIL DISTRIBUTION, FLOW OF CORRESPONDENCE, REQUISITION OF SUPPLIES AS WELL AS ADDITIONAL CLERICAL DUTIES SOME RECEPTIONISTS MAY ALSO PERFORM BOOKKEEPING OR CASHIERING DUTIES.  PROVIDES GENERAL OFFICE SUPPORT WITH A VARIETY OF CLERICAL ACTIVITIES AND RELATED TASKS.

4. DIRECTS VISITORS BY MAINTAINING EMPLOYEE AND DEPARTMENT DIRECTORIES; GIVING INSTRUCTIONS. MAINTAINS SECURITY BY FOLLOWING PROCEDURES; MONITORING LOGBOOK; ISSUING VISITOR BADGES. RECEPTIONIST DUTIES HAVE EXPANDED TO INCLUDE A NUMBER OF OTHER FUNCTIONS AS COMPANIES CONSOLIDATE WORK TASKS AND RESPONSIBILITIES TO CREATE MORE EFFICIENT STAFFING PRACTICES.

5. QUALITIES OF A RECEPTIONIST THE RECEPTIONIST REPRESENTS THE PUBLIC FACE OF A BUSINESS. IT IS IMPORTANT THAT A RECEPTIONIST CONDUCT HERSELF IN A PROFESSIONAL MANNER TO GIVE CUSTOMER A GOOD FIRST IMPRESSION . CERTAIN QUALITIES AND SKILLS ARE IMPORTANT TO BE IN A RECEPTIONIST: EFFECTIVE COMMUNICTION ABILITY POSITIVE ATTITUDE PLEASANT

6. AWARE OF TECHNOLOGY SKILLS DEPENDABILITY GOOD LISTENER ORGANISATIONAL ABILITIES POLITE CULTURALLY COMPETENT

7. IMPORTANCE OF RECEPTIONIST A RECEPTIONIST DABBLES IN A LITTLE OF EVERYTHING. SHE GREETS CLIENTS, CUSTOMERS AND VISITORS, AND DIRECTS THEM WHERE THEY NEED TO GO. SHE ANSWER PHONE CALLS AND EMAIL QUERIES, PROVIDING RESOLUTION. SHE KEEP TRACK OF IMPORTANT DEVELOPMENTS LIKE PACKAGE ARRIVALS, BUT HER REAL IMPORTANCE TRANSCENDS HER SPECIFIC DUTIES. SHE SERVES AS A UNIFYING LINK IN THE COMPANY. CONSISTING OF IMPRESSIVE COMMUNICATIVE MANNER HELPS IN MAINTINING PRESTIGE OF THE COMPANY.

8. CONCLUSION SO BASICALLY RECEPTIONIST ACTS AS A FACE OF A PARTICULAR COMPANY COMPRISING OF GOOD COMMUNICATION SKILLS AND IS A GOOD SITUATION HANDLER WITH SEVERAL SKILLS AND ABILITIES. MAINTAINS A COMPLETE RECORD OF COMPANYS PROGRESS AND DETAILS ABOUT CLIENTS AND CUSTOMERS. SO THE ROLE OF RECEPTIONIST IS VITAL IN AN ORGANIZATION AS IT HELPS IN MAINTAINING ALL THE LINKS TOGETHER IN ORDER TO SIMPLIFY THE TASK AND FOR THE CONVENIENCE OF OTHER EMPLOYEES.