Knowledge Management in Info Comms Tech.pptx

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1. Lesson 2 Defining Knowledge Management

2. 2 The process of planning, organizing, leading, and controlling people and resources to achieve organizational goals. Facts, information, and skills acquired by a person through experience or education KNOWLEDGE MANAGEMENT

3. 2 Tom Davenport early on (Davenport, 1994) Knowledge Management “Knowledge Management is the process of capturing, distributing, and effectively using knowledge.”

4. 2 Gartner Group created another definition of KM, which has become the most frequently cited one (Duhon, 1998) Knowledge Management “Is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include data- bases, documents, policies, procedures, and previously uncaptured expertise and experience in individual workers.”

5. 2 Knowledge Management The one real lacuna of this definition is that it, too, is specifically limited to an organization’s own information and knowledge assets. KM as conceived now, and this expansion arrived early on, includes relevant information assets from wherever relevant. Note, however, the breadth implied for KM by calling it a “discipline.”

6. Knowledge Management Information System Human Resource Strategy

7. 2 Sample Scenario: KNOWLEDGE MANAGEMENT

8. 2 Sample Scenario: HUMAN RESOURCES Mr. Adrian applied at the ABC Company. After he had exam and interview, the human resource manager organized a Training Schedule for the applicant. The training schedule includes the Company’s General Knowledge. After 1-6 months of training the HR will determine what department/section will be suitable for the applicant. Mr. Adrian ABC Company Applied

9. 2 Sample Scenario: HUMAN RESOURCES Mr. Adrian applied at the ABC Company. After he had exam and interview, the human resource manager organized a Training Schedule for the applicant. The training schedule includes the Company’s General Knowledge. After 1-6 months of training the HR will determine what department/section will be suitable for the applicant. Human Resources Manager Training Schedule Mr. Adrian

10. 2 Sample Scenario: STRATEGY The business owner wants to increase her business sale, she called a meeting with her employees to organize and to strategies on how will they improve their product or in their business. Business Owner

11. 2 Sample Scenario: INFORMATION SYSTEM An employee wants to discuss an information and have a meeting with his colleagues to share his ideas about their assigned work, but the problem is the distant of place and time. He used an app to continue their meeting. Employee

12. 2 Knowledge Management It is the interdisciplinary process of creating, using, sharing, and maintaining an organization's information and knowledge. It is a multi-faceted strategy for making the best use of organizational knowledge assets in order to achieve business objectives such as enhancing competitive advantage, improving performance, boosting innovation, sharing insights, and continuously improving the organization.

13. 2 Knowledge Management Knowledge management (KM) therefore implies a strong tie to organizational goals and strategy, and it involves the management of knowledge that is useful for some purpose and which creates value for the organization.

14. 2 Expanding upon the previous knowledge management definition, KM involves the understanding of: 1. Where and in what forms knowledge exists; what the organization needs to know; 2. How to promote a culture conducive to learning, sharing, and knowledge creation; 3. How to make the right knowledge available to the right people at the right time; 4. How to best generate or acquire new relevant knowledge; 5. How to manage all of these factors so as to enhance performance in light of the organization's strategic goals and short-term opportunities and threats.

15. 2 KM must therefore create/provide the right tools, people, knowledge, structures (teams, etc.), culture, etc. so as to enhance learning; it must understand the value and applications of the new knowledge created; it must store this knowledge and make it readily available for the right people at the right time; and it must continuously assess, apply, refine, and remove organizational knowledge in conjunction with concrete long- and short-term factors.

16. CONCLUSION & DISCUSSIONS Knowledge Management is not about managing knowledge for knowledge's sake. The overall objective is to create value and leverage and refine the firm's knowledge assets to meet organizational goals. Key Points improving processes increasing the quality of products or services helping to achieve organization goals

17. 2 Knowledge Management System part of the organizational learning process they focus more on strategic management of knowledge as a shareable business asset valuable to the business help improve operations, speed up processes, or create revenue can be distributed or shared with other employees or teams witihin the company Key Points CONCLUSION & DISCUSSIONS

18. 2 1 2 “Connect people who need information with people who have it” MAIN GOAL OF KNOWLEDGE MANAGEMENT “Knowledge has value only if it is used correctly and effectively.” CONCLUSION & DISCUSSIONS

19. Thank you for listening!