KPIS for Key Performance Indicators .pptx

Key Performance Indicators

1. Performance Management Prepared by :Mohamed M.Marzouk HR Manager I HR Trainer I HR Advisor

2. What do you know about PMS? Give a score 1-2-3-4-5

3. Workshop Agenda & Learning Outcomes . . Why KPIs are important … ?

4. Workshop Agenda & Learning Outcomes Develop Key Performance Indicators for an organization. Understand balance scorecard and strategy cascading. Understand KPI selection in different contexts. Analyses and develop the most important KPIs relevant to stakeholders and customers.

5. Why KPIs are important … ?

6. Subjective Judgment Vs. Objective Measurement Why should we not rely on personal judgment?

7. The most important sources and causes of error in judgments and personal assessments?

8. What is KPI definition? Simply defined, KPIs are measures that a sector or organization uses to define success and track progress in meeting its strategic goals . Key Performance Indicators (KPIs) are quantitative and qualitative measures used to review an organization's progress against its goals. KPIs provide measures that focus on those aspects of organizational performance that are the most critical for the current and future success of the organization.

9. What is KPI definition?

10. The Story Behind KPIs

11. The Story Behind KPIs

12. WHAT ARE KPI’s FOR? ACTUAL v TARGET • STRATEGIC LEVEL • OPERATIONAL LEVEL • INDIVIDUAL LEVEL TO DRIVE IMPROVEMENT BY FACT NOT GUESSWORK A CONTINUAL HEALTH CHECK FOR THE BUSINESS TO CONNECT THE CUSTOMER TO THE PROCESS TO HELP PRIORITISE IMPROVEMENT ACTIVITY

13. Examples of Business KPI’s • Safety Performance • Quality Performance • Cost Performance • Delivery Performance • People Performance

14. How To Develop a KPI …. ?

15. How To Develop a KPI …. ? Example أنا حبقي وزير اول ما اتخرج . انا في اجازة الصيف القادم حسافر الي المشتري. أنا لما ادخل الجامعة حذاكر وانجح. انا حدخل أمتحان الاليتس شهر مارس القادم . انا حنزل وزني . انا حنزل وزني 30 كيلو علي اخر السنة كل شهر 3 كيلو.

16. How To Develop a KPI …. ? Components Formula KPI 2. Time Frame 3. Responsibility 4. Strategic Objective 5. Target

17. How To Develop a KPI …. ?

18. How To Develop a KPI …. ? Quiz “Increasing customer retention by increasing market share % by 20% by the end of FY under sales director leadership.” - Define the Following: KPI : Time Frame : Responsibility (Owner) : Strategic Objective : Target :

19. How To Develop a KPI …. ? Quiz “Increasing customer retention by increasing market share % by 20% by the end of FY under sales director leadership.” - Define the Following: KPI : % market share. Time Frame : FY. Responsibility (Owner) : sales director leadership. Strategic Objective : Increasing customer retention. Target : 20%.

20. How To Develop a KPI …. ? Quiz “Increasing market share to 28 % by the end of FY under Marketing Director.”

21. How To Develop a KPI …. ? Quiz

22. Types of KPI’s

23. LEADING VS LAGGING KPIS

24. LEADING VS LAGGING KPIS

25. QUALITATIVE VS QUANTITATIVE KPIS Qualitative data - descriptive data, narrative • Interviews • Focus groups • Observation sessions Quantitative data - numbers and statistics • Calculation • Surveys

26. EFFICIENCY VS EFFECTIVENESS KPIS Effectiveness = the extent to which a desired outputs or outcomes is achieved. Do the right thing! KPI examples: $ Sales # Customer satisfaction % Index Compliance with quality standards

27. EFFICIENCY VS EFFECTIVENESS KPIS Efficiency = extent to which time, effort or cost are well used for the desired results. Do things right! KPI examples: $ Cost per call # Time to process requests % Equipment utilization rate