L- 1 Business Communication- Soft Skill.pptx

Communication skills and necessary tools for easy communication skills development.

1. Business Communication- Soft Skill

2. Business communication skills influence how a worker conveys information to another person associated with the business for which he or she works.

3. SOFT SKILLS Soft skills are a combination of people skills, emotional skills, communication skills, and interpersonal skills. Typically, soft skills are inherent to a particular person, and are not exactly “teachable.” While a “hard skill” might be the knowledge of CSS, a “soft skill” is something less quantifiable. However, soft skills are incredibly important, especially in office spaces or flexible work environments that are becoming increasingly commonplace.  

4. For example, if a hiring manager is looking for a great Director of Marketing, there are plenty of hard skills that she will need to fulfill. These might include software knowledge, knowledge of paid advertising, a handle on market strategies and brand strategy .

5. However, the soft skills required, especially in a management role, are of equal importance. The soft skills a Director of Marketing might require could include leadership, willingness to learn new skills, positive attitude, adaptability, and problem-solving .

6. These are skills that are less specialised , less rooted in specific vocations, and more aligned with the general disposition and personality of a candidate . Soft skills relate to your attitudes and your intuitions . As soft skills are less about qualifications and more personality-driven , it is important to consider what soft skills are and how one might show evidence of them before applying for a job.

7. Importance Soft skills are the difference between adequate candidates and ideal candidates. In most competitive job markets, recruitment criteria are not limited to technical ability and specialist knowledge. Every job role requires some interaction with others, whether they are colleagues or customers, so soft skills will be important to most employers.

8. E xample A salesperson, who may have an unrivaled and exhaustive knowledge of their market, will find it difficult to close a deal and retain their clients if they lack the soft skills of  interpersonal skills  and negotiation. A customer services professional with amazing organizational skills will only do well if they can also interact professionally with customers and have empathy and listening skills.

9. Soft skills are not just important when facing external customers and clients. They are equally important when it comes to  interacting with colleagues . Employers value soft skills because they enable people to function and thrive in teams and organizations as a whole. A productive and healthy work environment depends on soft skills . After all, the workplace is an interpersonal space where relationships must be built and fostered, perspectives must be exchanged and, occasionally, conflicts must be resolved.

10. Communication soft skills are the tools we use to clearly and effectively converse with others, set expectations, and work with others on projects. Whether a CEO or an entry-level employee, communication skills are of utmost importance. Verbal and written communication come into play every day at the workplace.

11. O ne of the most important soft skills. Able communicators can adjust their tone and style according to their audience, comprehend and act efficiently on instructions, and explain complex issues to colleagues and clients alike. 1. Communication  

12. Successful communication involves five components. Verbal communication refers to your ability to speak clearly and concisely. Nonverbal communication includes the capacity to project positive body language and facial expressions.  Written communication refers to your skill in composing text messages, reports, and other documents. Visual communication involves your ability to relay information using pictures and other visual aids.  Active listening  should be considered a key communication soft skill because it helps you listen to and hear what others say.

13. Having a positive attitude and the initiative to work well without around-the-clock supervision is a vital soft skill for any employee. Not only does it demonstrate reliability and commitment, but it also shows that you can fit efficiently into an organizational structure without the need for constant supervision. To demonstrate your motivation, think about these key skills: Positivity Ambition Commitment Initiative 2. Self-Motivation

14. A soft skill you can show even if you’re not directly managing others. Those with strong leadership skills will have the ability to inspire others and lead teams to success. People with good leadership skills will have a range of skills that are useful in the workplace, including: A positive attitude and outlook The ability to make quick and effective decisions Exemplary problem-solving or conflict management skills The ability to communicate effectively An aptitude for both self-motivating and motivating others Even if you are applying for an entry-level role, don't be afraid to demonstrate your potential by showing how you have positively influenced others to take a project to success. 3. Leadership

15. It is a seldom talked-about but highly valued soft skill. Colleagues who fail to take responsibility for their work will be less productive and less successful overall. To demonstrate a high level of responsibility, make sure you can master these skills: Trustworthiness Discipline Motivation Conscientiousness Accountability Taking responsibility means taking ownership of not only your goals but the wider company goals. This will mean taking the initiative to make improvements, accepting responsibility for any failures, and caring about working your way to success. 4. Responsibility  

16. Like leadership, good  teamwork  involves a combination of other soft skills. Working in a team towards a common goal requires the intuition and interpersonal acumen to know when to be a leader and when to be a listener. Good team players are perceptive, as well as receptive to the needs and responsibilities of others. 5. Teamwork

17. Problem solving  does not just require analytical, creative and critical skills, but a particular mindset; those who can approach a problem with a cool and level head will often reach a solution more efficiently than those who cannot. This is a soft skill which can often rely on strong teamwork, too. Problems need not always be solved alone. The ability to know who can help you reach a solution, and how they can do it, can be of great advantage. 6. Problem Solving

18. Ability to make quick and effective decisions. It does not mean recklessness or impulsiveness. Decisiveness combines several different abilities: The ability to put things into perspective Weigh up the options Assess all relevant information Anticipate any consequences, good and bad A decisive employee will take effective and considerate action quickly, especially when under pressure. 7. Decisiveness

19. 8. Ability to Work Under Pressure and Time Management Many jobs come with demanding deadlines and, sometimes, high stakes. Time management  is closely related to the ability to work under pressure, as well as within tight deadlines. Employees who manage their time well can efficiently prioritize tasks and organize their diaries while adopting an attitude that allows them to take on new tasks and deadlines.

20. 9. Flexibility Flexibility  is an important soft skill since it demonstrates an ability and willingness to embrace new tasks and new challenges calmly and without fuss . Flexible employees are willing to help out where needed, take on extra responsibilities, and can adapt quickly when plans change. Employers are looking for candidates who can show a willing and upbeat attitude, and who are unfazed by change.

21. 10. Negotiation and Conflict Resolution This is another of those soft skills that employers look for in potential  leaders . To be an adept negotiator is to know how to be persuasive and exert influence, while sensitively seeking a solution that will benefit all parties. Similarly,  conflict resolution  depends on strong interpersonal skills and the ability to establish a rapport with colleagues and clients alike.

22. 11. Interpersonal Skills This is a broad category of “people skills” and includes building and maintaining relationships, developing rapport, and using diplomacy. It also includes giving and receiving constructive criticism, being tolerant and respectful regarding others' opinions, and empathizing with them. This is among the most important of all soft skills because it is central to building teams with a strong foundation of trust and accountability.

23. 12. Work Ethic  While you may have a manager, companies don’t like to spend time micromanaging employees. They expect you to be responsible and do the job you’re getting paid to do, which includes being punctual when you arrive at work, meeting deadlines, and making sure that your work is error-free . And going the extra mile shows that you’re committed to performing your work with excellence. 

24. 13 Networking skills   Displaying business value and encouraging others to enter your business network. To network successfully, you’ll need to be interesting enough that others desire to partner with you in some way. A large business network can also be a safety net and means you have more people to rely on when you require help, information, or services.

25. Presenting information and ideas to an audience in a way that is engaging, motivating, and effective. This method of business communication allows one individual, or a group of individuals, to share evidence to support an idea or argument. A good presenter is also a good storyteller, using data, stories, and examples to influence an audience to act toward a desired outcome 14. Presentation skills:  

26. The ability to listen to and incorporate other views in your communication. Listening shows you value opinions outside of your own and are open to new concepts . As a result, your audience views you as an equal partner and you can come to a solution that benefits the greater good. An active listener will allow pauses for interjections, repeat other people’s words, and ask questions to affirm his or her engagement in a conversation. 15. Active listening skills: