LBS briefing for kita mekar housing key handover

Lbs briefing

1. 1
KEY HANDOVER BRIEFING
RITMA PERDANA

2. VP Process Flow
VP Briefing & Key Handover Purchaser complete the handover Customer Experience Survey
Unit inspection by Homeowner

3. Entrance
Facilities
Community
Centre
Surau

4. We Are Here

5. 5
KEY HANDOVER

6. Key Handover - Profix
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2
3
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5

7. Key Handover - Profix

8. Inventory Checklist
Note: Keys & Access Card may differ as it’s on unit type basis
KEY
No Door Terrace 20 x 60Terrace 20 x 70Townhouse GF Townhouse FF
1 Main Door 3 3 3 3
2 Master Bedroom 3 3 3 3
3 Bedroom 1 3 3
4 Bedroom 2 3 3 3 3
5 Bedroom 3 3 3
6 Bedroom 4 3 3
7 Sliding Door (Corner) ? ?
8 Kitchen 3 3 3
9 Utility 3 3 3 3
10 Access Card 4 4 4 4
TYPE

9. Inventory Checklist
Non Woven Bag
LBS Felt Case
Key Holder
Bib Tap
Cut Off Fuse
Fire Extinguisher
Fire Insurance Certh
Note: Keys & Access Card may differ as it’s on unit type basis*Image are for illustration purpose only
1 unit
1 unit
1 unit
2 units (TR) / 1 unit (TH)
1 unit
1 unit (inside the unit)
1 piece

10. I / We understand that no renovation or any alteration work are to be carried out prior to the completion of defects
rectification work by your appointed contractor. In the event I / We have done so, the Developer shall not be held
responsible for any defects’ rectification or any missing items in the said premises.
I / We further acknowledge and understand that if I / We insist to carry any renovation or alteration work including
installation of grill or any other security features prior to the completion of defects rectification work. I / We shall take
full responsibility should this affect the completion of the defects’ rectification work.
Thank you
Acknowledgement of Undertaking

11. Key Handover - Profix
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2
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5

12. Key Handover - Profix
•Water and Electric
Meter should have
been onto Profix.
•Please check that both
meter value are zero (0)

13. Key Handover - Profix
1
2
3
4
5

14. Key Handover - Profix
4
5

15. 15
DEFECT SUBMISSION

16. Defect Submission
Project Name
1. Click submit defects
1
2
3
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9
2. Point defect location 4. Select location Defect progress
3. Click Done
9. Click submit
8. Write remarks – optional
7. Upload defect image
6. Select defect category
5. Select Area

17. Defect Submission - Image
Submit 2 image
Close Up Shot Far Shot
Close Up Shot?
Submit 1 image

18. Defect Submission - Image
Submit 2 image
Close Up Shot
Far Shot
Close Up Shot?
Submit 1 image

19. Digital Defect Management
New Defect In Progress
Pending
Inspection
Completed Closed
Verified by Admin Contractor Start Work
Contractor Completed
Work
Verified by Admin
Reopen by Owner
Cancelled by Admin
1.Invalid defect
a)Anything affected by your renovation
b)Wear & Tear
Reminder
1.Defect Liability Period (DLP) = 24 months from VP date
2.Please ensure to handover 1 copy of main door key to allow
access for rectification works if the unit is not occupied
Digital sign by owner
Auto closed after 14
days without response
Notice of Completion
issuance to purchaser’s
email

20. Cooling Period 30 Days
To ensure that defect cases
submitted can be resolved within
a 30-day period as stipulated in
the Sales Purchase Agreement
without any disruptions.
24-Hour Rule
1.Gather all defects before
submission.
2.All defects will be
automatically submitted at
12 AM.
3.Initiate the submission
process in the morning, not
at 11:30 PM.
Clear Images
Please submit well-defined images
of defects and avoid capturing
screenshots of your Excel defect
record or single pictures
containing multiple defective
items.
Empty Your Unit
To prevent any potential loss or
damage during the rectification
process, please ensure that your
unit is vacant.
Occupied Unit
A defect submission for a moved-in
unit is considered valid as long as
the original state is maintained and
it is within the DLP period
Defect Submission Criteria

21. 21
OTHER INFORMATION

22. CSS Home App – Official Community App
ANNOUNCEMENT STATEMENT BANK-INSLIP
FACILITIES SERVICEREQUEST SOS
MEETINGMINUTES BY-LAWS FORMS
VISITORS
EMERGENCY CONTACT
COMMITTEE
View&Pay
yourstatement
seamlessly.

23. Customer Relations Centre VS Management Office
Customer Relations Centre (CRC) Management Office
Manage after Vacant Possession matters Manage Community Matters
Manage unit defect Enforced Community Law
Manage Vacant Possession Maintain Common Areas / Facilities
Customer Service Collect Service Charges on behalf of community
Renovation Application
Facilities Booking / Community Event
Monitor Service Provider Services
Convene 1
st
Annual General Meeting of Joint
Management Body (JMB) o Management Corporation
(MC)

24. REGISTER NOW
LBS Bina Loyalty Programme designed to reward customers who have purchased property(ies) from LBS Bina
Group Berhad commencing from Sale and Purchase Agreement (SPA) signed date of 1 January 1998 onwards.
Perks and Plusses Loyalty Program is a cardless loyalty programme that rewards our Purchasers with endless
privileges for shopping & dining.

25. 25
REMINDER

26. Reminder
Electric Supply
1.Check your Electric supply
2.Please ensure main switches at the DB box is ON before testing
3.Should TNB meter yet to be installed kindly check your email on the TNB
Deposit settlement or refer to TNB
4.Please ensure to contact CRC if you have issue with your electrical supply
before doing any installation to avoid any discrepancy that will caused DLP to
be voided.
Water Supply
1.Check your water supply
2.Remember to turn OFF your valve / water tap before you leave your unit

27. Reminder
Keys
1.Please check your keys upon entering your unit. If there are issue with the
keys, please lodge on your first defect submission (DC1)
Flush Test
1.Please check your unit for cloggage issue by doing a flush test for bathroom,
kitchen as well as floor traps.
2.Please lodge on your first defect submission (DC1) if there are any cloggage
issue.
Defect Submission
1.Your Defect Liability Period will end on 10/03/2026
2.Ensure your unit is EMPTY during defect work rectification progress
Renovation
1.Renovation is not allowed during defect work rectification.

28. Thank you for your attention
Please complete Customer Experience Survey before proceed to your unit.