LDQ- Training material- Communication- Biz Communication.pptx

Communication Category

1. BUSINESS COMMUNICATION Course Facilitator: Le Duy Quang

2. How to sell yourself!?

3. Brains don't remember boring things

4. Purposes of Communications

5. Goals To change behavior To get action To give & get Information To persuade Effective Communications Achieve your goals in shortest time Communications Goals To ensure understanding

6. Message: Boss, I am good!!! Observable behaviors/ Facts/ Evidences: Achieve KPI Never complain about lacking resources, find solutions within what you have Proactive Give initiatives

7. Message: I am Quality! I designed my own CV with clear and informative background & achievement I dress up smart for this interview I prepared questions for discussion about my future at your company. I will consider if I am suitable for the job. I choose potential employers for my career.

8. Types of Communication Skills There are two types of communications 1. Verbal Communication (Oral and written communication) 2. Non- verbal communication

9. Interpersonal Communication Skills Interpersonal Communication is a social process involving understanding and transfer of information from one person to others.

10. NEED FOR INTERPERSONAL RELATIONS 1. Today ’ s work needs good networking skills. 2. Friends and Colleagues change faster. 3. Hierarchy is flattened so the number of your co-workers increase. 4. Your team interacts with other teams. 5. Your Boss, may be younger, more ambitious and likes to move fast.

11. Interpersonal Skills A set of behaviors which allow you to communicate effectively in a face-to-face setting to assist progress towards achieving an objective.

12. Effective Performance What ever you do, do it to the best of your ability. 100% +

13. 13 July 2015 13 IMPROVING INTERPERSONAL RELATIONS

14. Self Promotion. Promote yourself effectively. Understand your strengths and learn how to express them. [ Smile and Ask ]

15. Don't forget the other side of communicating: LISTENING This is as important as speaking. Many people rather than listening, they spend their time thinking of the next thing they are going to say, thus taking virtually nothing in at all.

16. Interpersonal Communication Skills Interpersonal Skills are critical to good communication. Let ’ s have a look at some great tips for better interpersonal communication skills : First Listen Questions Be Interested Relax Smile Be Enthusiastic Be Assertive

17. Ví dụ Submissive- Aggressive- Assertive Tình huống Submissive Chịu đựng Aggressive Hiếu chiến Assertive Quyết đoán Sếp yêu cầu ở lại họp ngoài giờ đúng ngày kỷ niệm ngày cưới và đã chuẩn bị tiệc với gia đình Chấp nhận trong bực mình . Vừa họp vừa lầm bầm trong bụng . Tối về nhà xin lỗi mọi người Cãi lại sếp . Không đồng ý họp . Nói với sếp không muốn thì cứ đuổi việc . Giải thích với sếp về lý do đặc biệt . Nói với sếp mọi ngày khác thì ok. Riêng hôm nay mọi thứ đã set-up xong . Đưa cho sếp nhiều chọn lựa khác : Chuyển sang ngày mai hoặc để nhân viên / đồng nghiệp họp thay 17

18. Case study You are working in a project @ school. The roles were defined and clearly assigned. Your friend- Tâm recently has failed deadlines of his assignments 3 times and the quality of his work was average!!!!! What should you as the project leader have to do to show your assertiveness!!!!!!????

19. Case study Một nhân viên trong bộ phận của bạn nghỉ , sếp không tuyển thêm người , 3 tháng nay bạn được sếp giao toàn bộ công việc của bạn ấy và bạn đã hoàn thành tốt . Tuy nhiên , bạn thấy sếp của mình lờ và hình như cố tình quên .

20. Case study One of your colleague left the company. Your boss has assigned your colleague’s jobs to you for 2 months. What should you do to show your assertiveness to this matter!!!!????

21. EFFECTIVE COMMUNICATION

22. 60% of all the management problems are due to poor communication. Peter Drucker

23. Contact Collaborate Sustain Grow Relationship Building METHOD FOR RELATION BUILDING

24. Values & Brand Communication Steps to communicate your personal brand: Decide your values to others/ brand identities Plan your behaviors/ actions to transform your values Do it!!! Evaluate others’ acceptance/ recognitions to your message

25. Q UALITY U NIQUENESS A MBITION N EVER STAND STILL G OAL- ORIENTATION PERSONAL VALUES

26. THANK YOU Phone: [phone] Email & Facebook: [email protected] Le Duy QUANG

27. WHAT IS COMMUNICATION??? It is the process of sending and receiving of information among people. Sender Receiver Communication Channel Feedback

28. Senior Business Strategist Business Development Trau Viet Company www.trauviet.vn Le Duy QUANG