Leadership and tqm

Leadership and tqm

1. Leadership and TQM KULDEEP MATHUR M.B.A. JIWAJI UNIVERSITY GWALIOR

2. Leadership for Success of TQM Visionary Leadership is: “ An organizations senior leader should set direction and create a customer focus, clear and visible values and high expectations. The directions, values and expectations should balance the needs of all your stake holders. The leader should ensure creation of strategies, systems and methods for achieving excellence, stimulating innovation and building knowledge and capabilities. The values and strategies should guide all activities and decisions of the organization. Senior leaders should inspire and motivate the entire work force and should encourage all employees to contribute, to develop and learn, to be innovative and to be creative.”

3. Role of TQM Leaders in TQM Implementation Institute Quality Council Develop Core Values, Concepts and Framework Prepare Quality Statements Strategic Planning Communications Decision Making

4. TQM Implementation Process Strategy Deployment Process Business Priority Process Strategy Development Process Planning Process

5. Develop Core Values, Concepts and Frame work Visionary Leadership Customer Driven Excellence Organizational and Personal Learning Valuing Employees and Partners Agility Focus on the future Managing for Innovation Management by fact Public Responsibility and Citizenship Focus on Results and Creating value Systems perspective

6. Quality Statements - Vision Vision statement is a short declaration of what an organization aspires to be tomorrow. It is state that might never be reached but you continuously strive to achieve. Successful visions are timeless, inspirational, and become deeply shared within the organization such as IBM’s service and Apple’s computing for the masses. Example: “We will be preferred provider of safe, reliable, and cost effective products and services that satisfy the hardware related needs of all the customers”.

7. Quality Statements - Mission The mission statement answers the following questions: who we are, who are our customers, what we do, and how we do it. This statement is one paragraph and less in length, It is easy to understand, and describes the function of the organization. It provides clear statement of purpose for employees, customers and suppliers. Example: For a transportation Company it could be stated as “To meet customers, transportation and distribution needs by being the best at moving their goods on time, safely and damage free”.

8. Quality Policy Statement The Quality policy is a guide for everyone in the organization as to how they should provide products and service to the customers. It should be written by the CEO with feedback from the work force and be approved by the quality council. Example - Prestige Institute of Management quality policy could be: Living up to its principle of excellence in developing future managers and software engineers. Fully satisfying the expectations of its students Developing and implementing innovative pedagogical tools Utilizing all resources productively Continuously improving processes Generating continuously sustained value for all stake holders Creating an environment of Trust, Respect, Integrity and Openness

9. Seven Steps to Strategic Planning Customer Needs Customer Positioning Predict the Future Gap Analysis Closing the Gap Alignment Implementation

10. Characteristics of Good Quality Leaders Give priority attention to customers (Internal & External) Empower rather than control, subordinates Emphasize improvement rather than maintenance Emphasize on prevention Encourage Collaboration rather than competition Train and coach rather than direct and supervise

11. Characteristics of Good Quality Leaders Contd. Learn from problems Continuously try to improve communication Continuously demonstrate their commitment to quality They choose suppliers based on quality, not price Organize organizational system to support the quality effort Encourage and recognize team efforts

12. Thank You Very Much