Jesgay D. Victorio PhD-EM LEADING LARGE SCALE CHANGE
According to Keller, S., (2019), large-scale change (LSC) involves guiding an organization or community through significant transformations that impact its structure, operation, culture, or strategy. What is a large scale change?
PLANNING QUESTIONS FOR LARGE SCALE CHANGE At the outset of your large-scale change journey it may be helpful to consider this list of powerful questions to guide your initial and ongoing planning efforts for LSC: What is your goal for change? What would it look like if that change had come about?
Theories of change, logic models and driver diagram Driver Diagrams A logical model Theory of change
Managing Complex Dillemas The very nature of a large-scale change effort is profoundly different to simple problem solving. LSC is riddled with complex dilemmas, dualities, and multiple ‘right’ answers that are polar opposites
Measuring Large Scale Change
Types of Measurement Measurement for diagnosis Measurement for judgement / accountability Measurement for improvement Measurement of research
Continuum of commitment analysis, a classic tool used in organizational development. It is used to add a level of depth to stakeholder analysis and provide insight into how much and what sort of influence leaders might need to exert. Continuum of Commitment Analysis
Stakeholder analysis can be a useful tool in identifying those who have influence in a system. It can provide frameworks to help understand the needs that they have and how to respond to them. This is important because by knowing the characteristics of your stakeholders, you can understand how you can frame your responses in terms that make sense to them. Systems and stakeholder’s analysis
30-60-90 Day Cycle
Plan, Do, Study, Act
Plan-Do-Check-Act Procedure Plan: Recognize an opportunity and plan a change. Do: Test the change. Carry out a small-scale study. Check: Review the test, analyze the results, and identify what you’ve learned. Act: Take action based on what you learned in the study step. If the change did not work, go through the cycle again with a different plan. If you were successful, incorporate what you learned from the test into wider changes. Use what you learned to plan new improvements, beginning the cycle again.
Volatile – change is rapid and unpredictable in its nature and extent. Uncertain – the present is unclear and the future is uncertain. Complex – many different, interconnected factors come into play, with the potential to cause chaos and confusion. Ambiguous – there is a lack of clarity or awareness about situations. Managing in a Vuca World
How to Counter VUCA? Accept and embrace change as a constant, unpredictable feature of your working environment. Don't resist it. Communicate clearly with your people. In complex situations, clearly expressed communications help them to understand your team's or organization's direction Pause to listen and look around. This can help you understand and develop new ways of thinking and acting in response to VUCA's elements. VUCA Meet Uncertainty With Understanding React to Complex with Clarity Counter Vilatility With Vision
Promote flexibility, adaptability and agility . Plan ahead, but build in contingency time and be prepared to alter your plans as events unfold. Fight Ambuguity with Agility
References Kotnour , T., Barton, S., Jennings, J., & Bridges, R. D. (1998). Understanding and Leading Large-Scale Change at the Kennedy Space Center. Engineering Management Journal , 10 (2), 17–21. https://doi.org/10.1080/10429247.1998.11414980 Bevan, H., Plsek , P., & Winstanley, L. (2011). Leading large scale change: a practical guide . Coventry: NHS Institute for Innovation and Improvement. Keller, S., & Schaninger , B. (2019). Beyond performance 2.0: A proven approach to leading large-scale change . John Wiley & Sons.