Lecture 1 Operation Management MBA303.pptx

Operation Management

1. SUBJECT MBA303: OPERATION MANAGEMENT LECTURE NO .- 1 Dr. Moiz Akhtar Faculty of Commerce & Management Integral University, Lucknow CENTRE FOR DISTANCE AND ONLINE EDUCATION INTEGRAL UNIVERSITY, LUCKNOW

2. Topics Covered Operations Strategy Process Design

3. Topic 1 Operations Strategy

4. Contents 1- What is Operations Management (OM)? 2- Importance of OM . 3- Operations Management decisions. 4- Operations Management contributions to society. 5- Operations Management of service & manufacturing organizations.

5. Topic 2 Operation Performance

6. Contents Introduction The quality objective The speed objective The dependability objective The flexibility objective The cost objective The ‘top-down’ and ‘bottom-up’ perspectives

7. Thank You