Lession - 2 (Quality cycle).pptx

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1. QUALITY CIRCLE

2. INTRODUCTION People are the greatest assets of an organization, because, through people all other resources are converted into utilities. However, management of ‘People Resources’ has always been a vexed problem ever since the beginning of organized human activities. Quality Circle -A way to Quality Improvement

3. Quality Circle is a small group of 6 to 12 employees doing similar work who voluntarily meet together on a regular basis to identify improvements in their respective work areas using various techniques for analyzing and solving work related problems coming in the way of achieving and sustaining excellence leading to mutual upliftment of employees as well as the organization. DEFINITION

4. Characteristics of Quality Circle QUALITY circle are small primary groups of employee whose lower limit is three and upper limit twelve. the membership of quality circle is most voluntary . each circle is lead by area supervisor . the member meet regularly every week or according to an agreed schedule. the circle members are specially trained in techniques of analysis and problem solving. the basic role of circles to identify and solve work related problems for improving quality and productivity. quality circle enable their member to exercise their hidden talents for tackling challenging tasks.

5. Quality Circle concept has three major attributes: Quality Circle is a form of participation management. Quality Circle is a human resource development technique. Quality Circle is a problem solving technique . CONCEPT

6. The objectives of Quality Circles are multi-faced . a) Change in Attitude. From "I don’t care" to "I do care" Continuous improvement in quality of work life through humanization of work b) Self Development Bring out ‘Hidden Potential’ of people, People get to learn additional skills . c) Development of Team Spirit Eliminate inter departmental conflicts . d) Improved Organizational Culture Positive working environment. Higher motivational level . OBJECTIVE

7. How Do Quality Circles Work? All members of a Circle need to receive training Members need to be empowered Members need to have the support of Senior Management Characteristics Volunteers Set Rules and Priorities Decisions made by Consensus Use of organized approaches to Problem-Solving

8. A steering committee : This is at the top of the structure. It is headed by a senior executive and includes representatives from the top management personnel and human resources development people. Co-ordinator : He may be a Personnel or Administrative officer who co-ordinates and supervises the work of the facilitators and administers the program. Who works for Quality Circles?

9. . Who works for Quality Circles? Cont …. Circle leader : Circle leader may be from lowest level supervisors. A circle leader organize and conduct circle activities. Circle members : They may be staff workers. Without circle members the program cannot exist. They are the lifeblood of quality circles.

10. Advantages: Product improvement Customer satisfaction efficiency savings financial savings improved company performance reduced customer complaints reduced wasted reduced error increased accuracy

11. Limitations: The overall productivity may decrease initially. A large investment and time is required for a concept that is essentially new . The chances of error increase initially . After circle implementation a period of confusion may arise. This is because people experiment with new ideas , new skill and new role .

12. The following techniques are most commonly used to analyze and solve work related problems. Brain storming Pareto analysis Cause & Effect Analysis Data Collection & Analysis BASIC PROBLEM SOLVING TECHNIQUES

13. Inadequate Training Unsure of Purpose Not truly Voluntary Lack of Management Interest Quality Circles are not really empowered to make decisions Problems with Quality Circles

14. Structure of Quality Circle Non Qc - Members Members Leader Facilitator Co-ordinator Steering committee Top Management