Lesson 1-Introduction-To-Tourism-Hospitality-Industry.pdf

Tourism and hospitality industry in immaculate conception college of balayan

1. LESSON 1
INTRODUCTION TO TOURISM
& HOSPITALITY INDUSTRY

2. LEARNING OBJECTIVES
At the end of this lesson the students will be able to:
•Understand the structure and dynamics of the tourism and
hospitality industry,
•Identify the sectors of tourism and hospitality industry, and
•Discusses what are products and services in tourism and
hospitality industry.

3. LESSON 1
INTRODUCTION TO TOURISM
& HOSPITALITY INDUSTRY

4. WHAT DOES THE VIDEO
IMPLIES?

5. ROMANS 12:13
13 “SHARE WITH THE LORD’S
PEOPLE WHO ARE IN NEED.
PRACTICE HOSPITALITY.”

6. INTRODUCTION
Tourism & Hospitality Industry
•One of the most diverse, exciting, challenging and important
in any parts of the world. It encompasses a wide range of
business and service.
•It offers career opportunities that are dynamic.
•It plays a crucial role in global economies, contributing
significantly to employment, GDP and cultural exchange.

7. INTRODUCTION
Tourism & Hospitality Industry
•Work with travel agents, tour
operators, airlines, cruise lines,
government tourism commissions,
regional tourism associations, hotel
chains tourist attractions & special
events company.

8. INTRODUCTION
Tourism & Hospitality Industry
•It is essential to possess a driving enthusiasm for customer
service & a strong sense of professionalism.
•Need to develop & maintain tourism industry knowledge

9. INTRODUCTION
Tourism & Hospitality Industry
•Understand how each sector linked.
•Need to know what tourism is, the economic, environmental,
social & cultural impacts.
•Need to know its relationship with other industries, the roles &
responsibilities of individual staff.

10. HOSPITALITY SECTOR

11. INTRODUCTION
Tourism & Hospitality Industry
•In the Hospitality sector, It includes : hotels, motels &
motor inns, restaurants, clubs, caravan parks, bed &
breakfast, hostels, fast food outlets, resorts, convention &
conference venue, service apartment, entertainment or
sports venue, casino complexes, cruise ship

12. INTRODUCTION
Tourism & Hospitality Industry
•In the Hospitality sector, It comprised of a variety of
sectors providing a range of services and facilities and a
range of jobs in various department.
•Possibilities to work as a chef, housekeeper, receptionist,
marketing executive, concierge.

13. INTRODUCTION
Key Components in Tourism & Hospitality Industry
•Food and Beverage
•Travel Services
•Lodging or Accommodation
•Transportation
•Attraction and Entertainment

14. FOOD AND BEVERAGE
•Fine Dining Restaurants
•Casual Dining Restaurants
•Fast Casual Restaurants
•FastfoodRestaurant
•Cafes and Bistros
•Ethnic Restaurants
•Buffet Restaurants
•Food Trucks
•Theme Restaurant
•Family Style Restaurant

15. TRAVEL SERVICE
•Travel Agencies
•Tour Operators
•Online Travel Agencies
•Accommodation Service
•Travel Insurance Providers
•Travel Consultancies
•Travel Club and Memberships

16. LODGING
•Hotels
•Motels
•Hostels
•Vacation Rentals
•Bed and Breakfast
•Resorts
•Inns
•Camping Sites
•Guest Houses

17. TRANSPORATION
•Aviation
•Maritime
•Railways
•Road Transport
•Logistics

18. ATTRACTION
•Theme Parks
•Amusement Parks
•Museums
•Live Performances
•Natural Attractions
•Sports Events
•Cultural Festivals
•Zoo and Aquariums
•Historical Sites

19. IMPORTANCE
Importance in Tourism & Hospitality Industry
•Economic Impact
•Cultural Exchange
•Environmental and Social Impact

20. SEEKING INFORMATION ON THE TOURISM &
HOSPITALITY INDUSTRY
•Must understand the term “Tourism” & “Hospitality”.
•Need to identify sources of informationon the tourism
& hospitality industry.
•To gain further knowledge to help individual to perform
effectively and succeed in the industry.

21. TOURISM SECTOR

22. INTRODUCTION
Tourism & Hospitality Industry
•In the tourism sector , it required skills & abilities like
automated ticketing & reservation, sales & marketing,
information & customer service, administration &
accounting and strategic planning.

23. 1. Media
•Local & national newspaper, trade magazines, food & travel
program on television and radio.
Seeking Information On the Tourism &
Hospitality Industry

24. 2. Reference Books
•Travel guide books and textbooks.
3. Libraries
•reference books, magazines,
newspaper, cd-rom & video.
Seeking Information On the Tourism &
Hospitality Industry

25. SEEKING INFORMATION ON THE TOURISM &
HOSPITALITY INDUSTRY
4. Visiting attractions
•site visit & personal experienced.
5.Leaflets & brochures
•provide information about the area.

26. SEEKING INFORMATION ON THE
TOURISM & HOSPITALITY INDUSTRY
6. Tourist Office & Tourism Commission
•It provides up- to-date information on tourist & hospitality
facilities & services.

27. SEEKING INFORMATION ON THE TOURISM &
HOSPITALITY INDUSTRY
7. Internet
•Using computer & can be found on
World Wide Web.
8. Personal experience
•participate in a range of activities &
events personally.

28. SEEKING INFORMATION ON THE
TOURISM & HOSPITALITY INDUSTRY
9. Colleagues & associates
•they are your supervisor or managers
to share their knowledge.
10. Industry association
•these organisations collect & compile
up-to-date tourism & hospitality data

29. DEFINING TOURISM
•It occurs as a result of the different types of business that
provide a range of products & services to visitors.
•It involves the input of the public sector (government,
politicians & bureaucrats).
•Those activities that takes people away from their usual
place of residence for pleasure, holiday or other reason.

30. WHO ARE TOURIST ?
•It can be anyone travelling away from home for reasons
other than for work.
1. International
Visitors whose main place of residence is outside a country
(inbound tourist), a resident travel overseas (outbound
tourist).

31. WHO ARE TOURIST ?
2. Interstate
Tourist travelling within their country, to a state other than
where they usually stay for tourism purpose.
3. Intrastate
Tourist travelling within the state in which they usually stay.

32. CATEGORY OF TOURIST
1. Inbound Tourist
Visitor to a country whose main place of residence is not in the
country visited.
2. Outbound Tourist
Visitors whose main place of residence is in a country and
travelling outside of his country.

33. PURPOSE OF TRAVEL
•Corporate – Business, sales trip, overseas meeting
•Leisure – Holiday, visit friends or relatives honeymoon
•Educational – special interest, study, exchange program
•Religious – Pilgrimage or church celebration, festival

34. PURPOSE OF TRAVEL
•Sports – competition, training, health
•Conference / Convention – work-related, personal
development
•Entertainment – theatre, opera, concerts, gaming