LESSON-1-TABLE-RESERVATION-PROCEDURE.pptx

table reservation

1. Food and Beverage
Services NC II

Quarter 1 - Module 1:
Preparing the Dining Room or
Restaurant Area for Service

2. The module is divided into four lessons, namely:
Lesson 1 - Table Reservation Procedure
Lesson 2 - Telephone Etiquette and Manners
Lesson 3 - Types of Table service

Lesson 4 - Basic Types of Tableware

3. After going through this module, you are expected to:

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. follow the standard procedure in accepting table reservation;
. appreciate the importance of table reservation;
. record reservation data on forms accurately based on establishment’s

standard;

. identify the different types of table service and basic types of

tableware; and

. Set-up tables in the dining area.

4. 1

| Lesson

Table Reservation Procedures

Introduction

The restaurant needs to create a policy to deal with reserving tables for guests,
Restaurant can either reserve a certain percentage of tables or reserve the dining
room completely. They make it a goal to fill as many seats as possible every shift
while still maintaining high standards of food and service. Many restaurants take
reservations in order to assist guests or parties whose plans require a specific seating
time, Guests can make reservations over the phone or online.

5. Reservations work in two ways:

1. Restaurant promises to have a table available for the guest
2. Guest promises to show up for the reservation

Reservation can be taken by:

1. via the telephone
2. via the internet
3. in person

6. These are the important information needed to obtain from the guests.

* Name of the guest
Ensure the correct spelling of the name
* Date for which the reservation is desired
Request day of the week and date
* Time of the reservation
If time is booked, suggest another time
* Number of guests in the party
Helps in blocking

7. Special requirement
Special seating or birthday cake
Guest's phone number
Home, business, and cell
Name of person who took the reservation
Makes people responsible
Date reservation was taken
How far in advance reservations are made
Policies of the Restaurant

8. - Inform guests of any special policies and develop checklist of pertinent
policies for reservation takers to use. In order to avoid mistakes repeat the
information back to the guest.

9. Reasons for not accepting reservations

« Maximum use of tables is obtain
Not losing money from unoccupied tables
¢ No overbooking occurs
No danger of reserving more tables than guests
+ Little pre-planning of reservations
Only reserves tables for big parties
¢ No-shows are not a problem
No danger of holding a table

10. Table Reservations Procedure for Restaurants

STEPS

EXPRESSION

1. Greeting

Good (morning / afternoon /
evening). Amara’s Restaurant, Yza
speaking. How may I help you?

2. Collecting costumer
information

May I have your name, please?
When would you like book your
table?

A table for how many person?
Where would you like to sit?
Would you prefer a smoking area?
(Only applicable if your restaurant
has separate smoking area / zone)
Would you like any special request
sir/madam?

11. 3. Checking reservation book

+ Please excuse me, (guest name),
while I check the reservations.

* Please allow me to put your call on
hold, While I check the availability.

* + Just one moment, please (quest
name), while I see what we have

available,
4, Returning to the caller + I'm sorry to keep you waiting, (quest
name).

12. 5. Repeating the information

+ May I please repeat the table
reservation details? A table for (3)
(this afternoon / on Sunday, 30
September) at (4.00 p.m.) in the
name of (Mrs. Ocon). And your
(telephone number) is (2245049). Is
that details correct?

+ Your special request is outside table

6. Saying goodbye

+ Thank you very much for calling,
Mrs. Ocon. We look forward to
seeing you then. Have a great day
ahead.

13. “ When a table is not available
or where the guest wants one

Tm afraid we don’t have a table at
that time. Would (5:30) be suitable?

I'm afraid we don't have a table
available there at that time. But
there is a table available (say
where) then. Would that be
suitable?

* Offering an alternative

May I help you to reserve a table at
another of our restaurants instead

Perhaps you'd like to have (lunch)
in the (Wok Restaurant), where
there will be a buffet this afternoon.

St A A AAA

14. “ Standard reconfirmation

+ Reconfirmation of a table
reservation with a special
request:

Good Morning, Mrs. Lory. This is
Axel from the Amara's Restaurant
speaking.

I would like to reconfirm your
reservation for a table for 2 this
afternoon at 12:00 p.m.

Thank you very much for making
the reservation and we look
forward to being of service to you
and your (guest) this evening.

Good afternoon, Mr Viel. This is
Axel from the Amara’s restaurant
speaking.

15. + ] would like to reconfirm your
reservation of a table for 3 this
evening at 6:00 pm.

+ A birthday cake with the wording
"Happy Birthday to Galileo" has
been arranged for tonight.

+ Should you have any other
request, please let us know.

+ Thank you very much for making
the reservation and we look
forward to being of service to you

and your (guest) this evenin;

16. % Language expression of taking
reservation

How can I help you?”

For which day?”

What time is the reservation for?”
At what time?”

Could I have your name, please?”
Under what name?”

For how many people, Sir?”

Til check if we have a table for you
Sir?”

Could you give me your contact
number please?”

We look forward to see you on the
fifteenth”