Lesson 3-Grade9-TLE_specialization.FBS.pptx

Tle..fbs

1. Identify the Organizational Chart and Job Description of Food and Beverage Services L E S S O N 3 P R E P A R E D B Y : H E B E R F . B E L Z A

2. Organization of the Food and Beverage Department Food and beverage service department of a hotel is the most labour intensive department. It is divided into sections called outlets for effective management control. Each outlet is headed by an outlet manager and has its own operational procedures. A food & beverage manager heads the department and he delegate authority and responsibilities to the outlet managers .

3. Outlets with large and sub-units with specific functions to attend to. Each unit is supervised by supervisors or section heads. Among the sub-units are: Food and Beverage Sub - Department Food and Beverage Department Department In Charge Bars headed by the Bar Supervisor or Bar Captain Food Outlets supervised by Outlet Supervisors Room Service Headed by the Room Service Supervisor or Captain Banquet Service (both for the house function and catering) under the Supervision of the Banquet Supervisor

4. JOB DESCRIPTION OF FOOD and BEVERAGE SERVICE PERSONNEL

5. Food & Beverage Service Manager Duties & Responsibilities Plans, organizes, directs & controls the delivery of service in all outlets, guestrooms and banquets and sees to it that policies & standards are complied with. Planning and problem solving Prepares sales forecast based on sales history & market trends . Organizing the work Prepares work schedule of key personnel, delegates side duties & special assignments .

6. Directing, Monitoring and Coordinating Monitors & check the performance and submit report to of all outlets against targets, take note of variances . Coordinating Conducts preliminary investigation on reported misconduct of staff as well as discrepancies in transactions & submits report to superior . Guest Relations Attends to customers’ inquiries, complaints, concerns and requests .

7. Head Waiter or Outlet Supervisor Overseas food & beverage operations in his assigned outlet, ensures that service is carried out in accordance with prescribed standards and policies. Specific Duties Monitors the necessary preparations before start of operations & sees to it that all needed supplies are available & in good condition.

8. Captain Waiter Overseas the set-up and delivery of service in his /her assigned station. Specific Duties Conducts daily briefing & inspection of grooming among his staff . Monitors the delivery of service as well as the clearing of tables & function rooms. Trains & coaches staff regarding service procedures.

9. Receptionist Welcomes & greets customers at the entrance & escorts them to the tables. Specific Duties Receives guests, welcomes & greets them & escorts them to their assigned or chosen tables . Attends to reservations & inquiries over the phone & disseminates to all concerned officers the details of reservations.

10. Waiter Takes and serves food & beverages order according to prescribed standards of service. Specific Duties Looks after the necessary preparations before the start of operation by wiping necessary containers, hollowares, napkins, tray, cutleries. Refills salt & pepper shakers & other condiments Sets-up the table & installs required facilities. Takes & serves food & beverages order s .

11. Busboy Dining room helper & runner Specific Duties Assists waiters in mis-en-place preparation & table set-up . Places orders to the kitchen & picks- up prepared orders. Clears table of soiled dishes, dirt & mes s . Fills & refill water goblet with water .

12. Bartender Prepares/mixes alcoholic & non- alcoholic beverages according to prescribed materials . Specific Duties Prepares or mixes drink following standard recipes . Sets-up the bar. Takes charge of storage of beverages & bar supplies . Makes report on beverage sales & spoilage . Attends to customer needs, requests and complaints at the bar counter .

13. Barboy Acts as runner & helper in the bar Specific Duties Assists the bartender in mis-en-place preparation & bar set-up. Looks after the upkeep of the bar. Assists in clearing soiled glasses, empty bottles, other bar items. May assist in serving drinks to guests . Performs errand functions for the bar .

14. T H A N K Y O U ! F O R L I S T E N I N G