LISTENING SKILLS

listening skills

1. LISTENING SKILLS PRESENTED BY: Manoj Kumar Manmeet Singh Khanuja Manya Gumashta Megha Sahu Milind Agrawal CSE-B UIT RGPV (2016)

2. LISTENING SKILLS According to M.V. Rodriques - “ Listening is the process of receiving, interpretation and reacting to the message received from the communication sender. ” Listening might be defined as the Art of Hearing and understanding what someone is saying.

3. LISTENING IS NOT HEARING According to Elmhurst college learning center, listening and hearing are not the same. Hearing is just the first stage of listening. LISTENING HEARING Voluntary Involuntary Requires conscious effort Happens automatically Active process Passive process The listener plays a very active part The listener plays a passive part A two way interactive process engaging the listener and the speaker A one way process Mental process Physical process Requires the use of ears, brain, eyes to understand Requires only ears

4. IMPORTANCE OF LISTENING Communication is not complete without effective listening. An attentive listener stimulates better speaking by the speaker. A good listener learns more than an indifferent listener. A good listener can restructure vague speaking in a way that produces clearer meaning. A good listener learns to detect prejudices, assumptions and attitudes.

5. An Active Listening Process

6. ESSENTIALS OF EFFECTIVE LISTENING Listen patiently Understanding Speaker’s feeling Restatement and Summary Time for Discussion Common clichés Avoid expressing views Less explanation Rapport

7. TYPES OF LISTENING Discriminative Comprehension Biased Evaluating Appreciative Therapeutic Dialogic Relationship Sympathetic Empathetic

8. BARRIERS TO EFFECTIVE LISTENING PHYSICAL Noise Physical Discomfort Physical distraction Distance PSYCHOLOGICAL Emotional disturbance Anxiety Over Arousal of emotions CULTURAL Cultural differences Different values Different social norms LINGUISTIC Improper message decoding Jargon Ambiguous language

9. OVERCOMING BARRIERS TO EFFECTIVE LISTENING Eye contact Bodily exhibition Avoid distraction, actions or gestures Ask questions Paraphrase Avoid interpreting Speaker Do not overtake Put the Speaker at ease

10. Continued.. Avoid premature arguments Stay objective Remove distractions Indicate acceptance Hold your temper Respect pauses or silence Be honest with answer Avoid fake attention

11. TIPS FOR BEING A GOOD LISTENER Give your full attention on the person who is speaking. Make sure your mind is focused . If you feel your mind wandering, change the position of your body and try concentrate on the speaker’s words. Let the speaker finish before you begin to talk . When you interrupt, it appears you aren’t listening, even if you really are.

12. Let yourself finish listening before you begin to speak . You can’t really listen if you’re busy thinking about what you want to say next. Listen for main ideas . Pay special attention to statements that begin with phrases such as “My point is..” or “The thing to remember is…” Ask questions . If you are not sure you understood what the speaker has said, just ask,

13. POSITIVE IMPACTS OF POSITIVE LISTENING Increased productivity Stronger working relationship Better quality of work Greater customer satisfaction Sense of achievement Respected Greater cooperation and team work Easier and better problem solving Less stress