LO3 - Effective Workplace Communications.pptx

Effective Workplace Communications

1. Learning Outcome 3 (LO3) Version August 2023 Module 1 - SME Environment 1 Effective Workplace Communication

2. 3.1 – Workplace Communication Version August 2023 Module 1 - SME Environment 2 Transmitting of information between one person or group to another person or group in an organisation. A communication tool is built to help your team members communicate with one another. These include internal communication tools to communicate with your team and external communication tools to communicate with vendors, clients etc.

3. Version August 2023 Module 1 - SME Environment 3 3.2 – Modes of Communication Synchronous Asynchronous happening in real time like: face-to-face conversation, instant messages like whats -app, sms , messenger, telegram not occurring at the same time, where immediate response is not needed like: email, reports, recorded messages

4. Version August 2023 Module 1 - SME Environment 4 3.3 – Types of Communication Formal Informal Unofficial Official channels as designed in organizational chart Verbal or written Could be recorded and filed in Vertical (from subordinate to superior OR vice versa) Horizontal (from one department to another example between Marketing Manager and Finance Manager)   Not following proper protocol set in the organization chart Spreads rapidly Difficult to trace source Good way of conducting ground level sentiments for survey purposes   Any communication that takes place outside the workplace Between colleagues Social gathering with friends not from the same workplace  

5. Version August 2023 Module 1 - SME Environment 5 3.3 – Types of Communication 3.3.1 Channels for Workplace Communication: some examples… MS Teams Email Messenger/Channel Teams Meeting Sharepoint Documents Sharing

6. Version August 2023 Module 1 - SME Environment 6 3.4 – Importance of Effective Communication Video link - https://youtu.be/kaH4xfodN3w

7. 3.5 – Characteristics of Effective Workplace Communication Version August 2023 Module 1 - SME Environment 7