maintain an effective relationship with clients/customers

The lesson is for the subject TLE entitled maintain an effective relationship with clients/customers

1. Maintain an Effective Relationship with Clients/Customers

2. Household worker Is a person who works within the employer’s household.

3. Household Worker’s Ethical Responsibilities 1. Household workers should treat colleagues with respect and should foster accurately and fairly the qualifications, views, and obligations of co-workers. 2. Household workers should respect personal information shared by co-workers in the course of their working relationships.

4. 4. Household workers must not enter into sexual relationships with current clients. 3. Household workers should seek the advice and counsel of a co-workers whenever such consultation is in the best interest of clients.

5. 5. Household workers should not sexually harass co-workers. 6. Household workers who have direct knowledge of a social work colleague’s impairment that is due to personal problems, psychosocial distress, substance abuse, or mental health difficulties. 7. Incompetence of colleagues.

6. 1. Household workers should accept responsibility or employment only on the basis of existing competence or the intention to acquire the necessary competence. Household Workers’ Ethical Responsibilities as Professionals 3. Household workers should not permit their private conduct to interfere with their ability to fulfill their responsibilities. 2. Household workers should not practice, facilitate, or collaborate with any form of discrimination. 4. Household workers should not participate in, or be associated with dishonesty, fraud, or deception.

7. 5. Household workers should not allow their own personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere with their performance. 7. Household workers should not engage in solicitation of testimonial endorsements from current clients or from other people who are vulnerable to undue influence. 6. Household workers should ensure that their presentations to clients, agencies, affiliations, services provided, or results to be achieved are accurate.

8. Personal Characteristics of a Household Worker Personal Characteristics include both appearance and desirable traits. Presenting a pleasant appearance, clean, well-fitting clothing and good grooming Household workers must take special care to abide by the rules and to maintain a neat appearance Good health is also critical and includes good nutrition, regular physical activity, etc. Personal hygiene is also important

9. Duties and Responsibilities of a Household Worker They clean private rooms, buy food, cook and serve meals, etc. Some households have complete responsibility and authority to plan and carry out many household duties. Others are given very specific duties and are closely supervised. Domestic household worker may clean floors, windows, furniture, and other areas. Sometimes housekeepers answer the telephone, receiving visitors, and exercising pets.

10. Uniform, Equipment and Paraphernalia of a Household Worker The prescription of wearing uniforms is not just simply to wear something that would make employees or workers different from others. Apron Housekeeping shirt and pants Gloves

11. Protective mask Hand towels Long sleeves Protective gown Protective shoes Hairnet

12. Personal Hygiene and Good Grooming Personal hygiene and good grooming are all about inviting respect and admiration from others through your appearance and actions. The most important aspect of maintaining good health is good personal hygiene. Personal care includes: Bathing and Showering Hair care Nail care Foot care Genital care Dental care

13. Good Grooming Practices Stay clean Wash your hair at least 3 times a week, daily if it is greasy Wear deodorant, fresh every day Change your underwear every day Shave as needed Brush your teeth at least morning and night Comb or brush your hair daily Wash your hands frequently Keep your clothing in good repair Keep your shoes clean

14. Thank You FOR LISTENING!