Managed Services Model For IT Services

Describes the cultural and functional shift required to move from staff augmentation to managed services model.

1. AJAY RATHI

linkedin.com/in/ajay-rathi/
twitter.com/rathiajay1
In-house IT sans high cost

2. Managed Service
Is an output based model where the Strategic Partner
owns end to end responsibility of the service provided
Managed Services are the monitoring and management of IT (including networks, servers, enterprise applications, security devices, databases, e-
mail) from a centralized, utility-based network and systems management platform*.

A Managed Service Provider (MSP) typically owns end-to-end responsibility for the services they provide. The services provided by an MSP are
typically governed by Service Level Agreements (SLAs) or OLAs if needed
Managed Service Definition: Source: Gartner Research

3. Engagement Models Vs Pricing Models

4. Managed Services Model
The Managed Services model helps IT managers focus on more
critical aspects of running the IT organization

5. Managed Service
Client & Partner needs a behavioral change to get more
comfortable with higher span of ‘Indirect Supervision’

6. Managed Service
Client needs to be prepared for the paradigm shifts that will be
required on various fronts

7. Managed Service
Quick Pick for Managed Services Model

Understand and define the
clients’ challenges.

Create solution using our
strength, experience, tools and
frameworks.

Make your client successful. rest
will follow.

8. Managed Service
A Typical Managed Services Model – Key Features & Benefits

9. Managed Service
Concluding Thoughts: Managed Services offers benefits, but calls for
some key changes by both Client and the GDP

10. Managed Service
Critical Success factors

11. Thanking You
References –
Picture Credits – freepix.com
AJAY RATHI

linkedin.com/in/ajay-rathi/
twitter.com/rathiajay1