Management system certification Bureau of Indian Standards BIS

Bureau of Indian Standards

1. Management System Certification
U S P YADAV, Scientist F & Head (MSCD)

2. Quality Infrastructure
34
4
5
1-
Public Policy,
Regulation,
Contracts
Ministry of
commerce
& other
Ministries
Technical
Regulations
2-
Measurement
(metrology
and physical
standards)
NPL
RRL
3-
Documentary
standards,
Methods of
test
BIS
Product
Std
Management
System
std
Process
Std
5-
Accreditation,
Peer
assessment
QCI
NABL
ILAC
NABCB
IAF
NABET
BIS,
OTHER CBS
Product
certification
MSC
Personnel
Certification
4-
Claims of
conformity,
Validation,
Verification,
Certification

3. What is a Management System
Amanagementsystemisthewayinwhichanorganization
managesitsbusinessinordertoachieveitsobjectives
ComponentsofManagementsystem
•ManagementStructure
•Processes
•Resources
•Documentedinformation

4. Management System Standard
What is a Management System standard ?
Amanagementsystemstandardspecifiesgoodmanagement
practices,withoutreferencinganyparticulartypeofproductor
service(unlikeproductandservicestandards).
Why Management System Standard?
ISOmanagement systemstandardshelporganizationsimprovetheir
performancebyspecifyingrepeatablestepsthatorganizationscan
implementtohelpachievetheirgoalsandobjectives,andtocreatean
organizationalculturethatengagesinacontinuouscycleofself-evaluation,
correctionandimprovementofoperationsand processesthrough
heightenedpersonnelawarenessandmanagement leadership and
commitment

5. Management System Standard -Benefits
oMoreefficientuseofresourcesandimprovedfinancial
performance;
oImprovedriskmanagementandprotectionofpeopleand
theenvironment;
oIncreasedcapabilitytodeliverconsistentandimproved
servicesand products,therebyimprovingthe
organization’scompetitivenessandincreasingvalueto
customersandallotherstakeholders.

6. Features of Management System
Standard
•Process Approach
•PDCA
•Continual improvement
•Stakeholder, Customer and regulatory
requirement
•Risk assessment
•Competence, awarenessOrganizational
knowledge
•Corrective action

7. Management system standards
•ISO 9001 certification (for Quality)
•ISO 14001 certification for the Environment)
•ISO 45001 / IS 18001certification (for Health &
Safety)
•ISO 27001 certification (for Information Security)
•ISO 50001 certification (for energy management)
•ISO 22001 certification (for Food safety)
•ISO 39001 certification (for Road traffic safety)

8. Process Approach
PROCESS–
Setofinterrelatedorinteractingactivitiesthat
useinputtodeliveranintendedresult
Note:intendedresultmaybecalledoutput,productorservice
11-Jul-24
PROCESS
INPUT OUTPUT

9. Example of a Process
MATERIALS
PLANT/EQUIPMENT PRODUCTS
PEOPLE
TRAINING SERVICES
SKILL
KNOWLEDGE
PROCEDURES RECORDS
INFORMATION
ENERGY INFORMATION
WORK ENVIRONMENT
INPUTS OUTPUTS
11-Jul-24
PROCESS

11. PDCA cycle

12. ISO 9001 is based on the idea of continual
improvement

13. Regulatory and customer requirement

14. What is risk-based thinking?
•Itbecomesproactiveratherthanreactiveinpreventing
orreducingundesiredeffectsthroughearlyidentification
andaction
•Makespreventiveactionpartofstrategicandoperational
planning
14

15. Risk And Opportunities
Some Possible Areas / Sources of risk:
•Corporate requirements
•Customer requirements / needs & expectations
•Statutory and regulatory requirements
•Contractual requirements / external providers
•Employees requirements / behaviour
•Process and product requirements
•Business requirements
•Competitors

16. Why use risk-based thinking?
Successful organizations intuitively apply risk-
based thinking because it brings benefits that:
•improve governance
•establish a proactive culture of improvement
•assist with compliance
•assure consistency of quality of products and
services
•improve customer confidence and satisfaction

17. How do I do it?
•Identifywhatyourrisksare–itdepends
oncontext
riskindex=impactofriskeventx
probabilityofoccurrence
•Userisk-basedthinkingtoprioritizethe
wayyoumanageyourprocesses
oBalancerisksandopportunities
17

18. How do I do it?
•Analyse your risks:
what is acceptable? what is
unacceptable?
•Plan actions to address the risks
how can I avoid, eliminate or mitigate
risks?
Some experts call it: ACAT
-Avoid,
-Control,
-Accept, or
-Transfer.

19. How do I do it?
Resources expended to mitigate risk should be less than
the consequence of inaction,
Or
(as in value engineering),
GAIN SHOULD EXCEED THE PAIN

20. How do I do it?
•Implement the plan;take action
•Check the effectiveness of the
action; does it work?
•Learn from experience; improve

21. Risk Management

22. Risk Assessment

23. Organizational Knowledge

24. Corrective action

26. Management Systems Certification
Department At BIS, HQ
Deputy Director General-Incharge
Head-MSCD
Officer 2Officer 1 Officer 3

27. OPERATION OF THE SCHEMES
•MEETSTHEREQUIREMENTS OFIS017021ANDACCREDITED BY
NABCB
•MSCDISTHEPOLICYMAKINGDEPTT.FORMSCACTIVTIES
•CERTIFICATIONDECENTRALIZED TOFIVEREGIONALOFFICES
•DDGActivityIn-charge/DDGRs AREGRANTING &RENEWING
AUTHORITIES.
•COORDINATION BYMSCO(R)s
•CERTIFICATIONTOFOREIGNORGANIZATIONS AREDEALTWITHBY
MSCD
•AUDITORSSPREADALLOVERINDIA

28. BUREAU OF INDIAN STANDARDS
MANAGEMENT SYSTEMS CERTIFICATION POLICY
BISManagementSystemsCertificationSchemeshalloperateandmaintaina
systematicapproachforitsoperationtodelivercredibleandefficient
management systemcertificationserviceswhichshallsatisfythe
requirementsofNationalandInternationalStandardsandtheirequivalents.
Indoingso,
a)BISshallprovidemanagementsystemcertificationservicesasperthe
provisionsofBISAct,Rules&Regulationstogiveconfidencetothe
interestedparties
b)BISshallmaintainacomprehensive,documentedsystemwhichprovides
foreffectiveandsystematicmethodsofoperationandensureimprovement
ofservicesonacontinualbasis.
c)BISshallensurethecertificationprocessconfinesitselftomatters
specificallyrelatedtothescopeofcertificationandlocationsofthe
applicants/licensees
d)BISshallensureobjectivity,confidentiality,fairnessandimpartiality,
manageconflictofinterestandaddressassociatedrisks.

29. Objectives
ToachievetheabovePolicy,thefollowingobjectiveswillbe
implemented:
a)Provide MS certification services within the time norms as far as
possible;
b)Investing in personnel and ensuring competence through continual
training to the concerned personnel;
c)Feedback received from the interested parties are thoroughly
analyzed and actions including corrections and corrective actions
taken not only for improvements but enhancing confidence of the
interested parties in the BIS management systems;
d)Maintain completeness, accuracy and correctness of information
related to services;
e)Continuous innovation of service delivery through adaptation of
technology
BUREAU OF INDIAN STANDARDS
MANAGEMENT SYSTEMS CERTIFICATION POLICY

30. AUDITING PERSONNEL
MSCD operates Management Systems Certification through
BIS auditors
BIS experts
External auditors
External experts
MSCDalsocarriesoutselection,registration,maintenanceandup
gradationofauditingpersonnel.AdesignatedPersonneland
TrainingOfficer(PTO)atMSCDensurestheseactivities

31. AUDITOR EMPANELMENT
•Minimum Qualification B.Tech/M.Sc/MBA/CA With 3 Years Work
Experience and LA Course.
•Apply In Manakonline
•Online Examination On Technical Area Expertise
•Approval By Ddgmscd
•Auditor In Training Audit Under An Existing Auditor For 3 Audits Of
Minimum 6 Mandays
•Auditor Can Be Upgraded To Team Leader In Training Then Finally
Team Leader
•All Auditors Are Evaluated In Every Audit By Team Leader
•Team Leader Periodically Evaluated Through Peer Review
•Every Year Auditors Are Calibrated Through Training

32. LOCATIONS FROM WHERE THE MANAGEMENT
SYSTEM CERTIFICATION SCHEMES ARE OPERATED
HQ –Delhi
5 Regional Offices
Central (located at Delhi)
Eastern (located at Kolkata)
Northern (located at Chandigarh)
Southern (located at Chennai)
Western (located at Mumbai)

33. Implementation
•Define scope and boundary
•Gap Analysis
•Training
•Documentation
•Implementation
•Internal Audit
•Management review

34. Gap analysis

35. Training

36. Documents –how much ?

37. Implementation

38. Internal Audit

39. Management Review

40. Journey Of Certification
•APPLY IN MANAKONLINE
•SCRUTINY BY MSCO
•CONTRACT REVIEW
•AUDIT ALLOTMENT( stage 1)
•CONDUCT OF AUDIT
•REVIEW OF REPORT
•AUDIT ALLOTMENT( stage 2)
•CONDUCT OF AUDIT
•REVIEW OF REPORT
•GOL/RECERTIFICATION
•VALIDITY 3 YEARS

42. Surveillance
•One surveillance Audit per year
•Announced audit
•Surveillance Audit plan
•Allotment of Audit
•Conduct of Audit
•Review of Report
•Follow up action

43. Conduct Of Audit
•Audit Plan
•Pre-Audit meeting
•Opening meeting
•Conduct of audit
•Closing meeting
•Report preparation
•Submission of report.

44. Terms And Conditions Of Licences
•Grantoflicencewouldbefollowedbysurveillance
auditsconductedatleastonceayear.
•Iftheorganizationdoesnotallowsurveillanceaudit
tobeconductedattherequiredfrequency,the
licenceshallbesuspended.Thethirdsurveillance
auditmaybecombinedwithorreplacedbyrenewal
(re-certification)audit.

45. Renewal, Suspension & Cancellation Of Licence
•Anylicencegrantedautomaticallyexpiresattheendofthe
periodforwhichitisgranted.
•Arenewalnoticewillbeissuedtothelicenseebythe
concernedregionalofficeofBISfivemonthsbeforetheexpiry
oftheoperativeperiod.
•Thelicenseeisrequiredtosubmittherenewalapplicationat
leastfivemonthsinadvancebeforethevalidityofthelicence
whichwillbefollowedbyacompleteauditoftheManagement
Systemoftheorganization.Auditchargesarepayablebythe
licensee.

46. Scope Sectors Covered In NABCB Accreditation -QMS
Sl. No.Scope Sector IAF Code
1
Food Products, beverages and tobacco (restricted to NACE Code DA 15.6, 15.7 &
16.0)
3
2 Textiles and textiles products 4
3 Leather & Leather products 5
4 Wood & wood products 6
5 Pulp, Paper and Paper products 7
6 Printing companies 9
7 Manufacture of Coke & refined petroleum products 10
8 Chemical, chemical products and fibres 12
9 Rubber & plastic products 14
10Non-metallic mineral products 15
11Concrete, cement, lime, plaster, etc. 16
12Basic metals and fabricated metal products 17
13Machinery & equipment 18
14Electrical equipment 19
15Manufacturing not elsewhere classified 23
16Electricity supply 25
17
Wholesale & retail trade; repair of motor vehicles, motorcycles and Personal and
household goods
29
18Hotels & Restaurants 30
19Transport, storage and communication 31
20Financial intermediation; Real estate; renting 32
21Engineering services (restricted to NACE Code K 73.1 & 73.2) 34
22Other Services 35
23Public Administration 36
24Education (restricted to NACE Code M80.1, 80.2 & 80.4) 37

47. Sl. No.Scope Sector IAF Code
1 Textiles & Textile products 4
2
Chemical, chemical products and
fibres
12
3 Concrete, cement, lime plaster, etc 16
4 Electrical equipment 19
5 Electrical supply 25
Scope Sectors Covered In NABCB Accreditation -EMS

48. •DAIRY PRODUCTS
•BEVERAGES
•NUTS
•SPICES
Scope Sectors Covered In NABCB Accreditation -FSMS

49. Certification –Why ?
•Meet Customer/Stakeholders/Regulatory
Requirements
•MoreRevenueandBusinessfromNewCustomers
•ImproveCompanyandProductImage
•Increase Customer/employee/stakeholders
Satisfaction
•Describe,Understand,andCommunicate Your
CompanyProcesses
•ImprovetheConsistencyofYourOperations
•AchieveInternationalRecognition

50. Why I should get certified
•Notarequirementofstandard
•signalingtoyourbuyers,customers,suppliersand
otherstakeholdersthatyouhaveimplementedthe
standardproperly
•somegovernmentsorpublicbodiesmayonlycontract
suppliersthathavebeencertifiedtoaparticularMSS

51. Why Certification from BIS
•NationalStandardBodyofIndiaandFounder
memberofISO
•ISOcertificationunderBISAct2016(wecallitas
ManagementSystemcertificationLicence)
•Certificate/LicenceissuedunderBISAct.2016
•Acrossthecountry
•Servicesformostofthemanagementsystem

52. •Reasonably priced
•Accredited by NABCB (QCI)
•Over 300 qualified auditors from all technical
area
•All auditors have experience in conformity
assessment of product and services and well
versed with prduct standards also
•Timely service through regional offices of BIS
•Reputed client
Why Certification from BIS

53. Major Clients

54. Various Management systems under
certification services by BIS
•QualityManagementSystem-IS/ISO9001
•EnvironmentalManagementSystem-IS/ISO14001
•FoodSafetyManagementSystem-IS/ISO22000
•EnergyManagementSystem-IS/ISO50001
•OccupationalHealth&SafetyManagementSystem-IS45001
•ServiceQualityManagementsystem-IS15700
•HazardAnalysisandCriticalControlPoints(HACCP)-IS15000
•IntegratedManagementSystems
•MedicalDeviceManagementSystem-IS/ISO13485
•SocialAccountabilityatWorkplace-IS16001
•RoadTrafficSafetyManagementSystem–IS/ISO39001

55. Management system standards
•IS/ISO 21001certification (for Educational Organization))
•IS/ISO 21101 certification (for the Safety in Adventure
Tourism)
•IS/ISO 37001 Certification ( for Anti Bribery)
•IS/ISO 27001 Certification( for Information Security)
•Ready Mix Concrete certification
•Integrated Milk certification

56. Fee structure –Application Fee
Industry Fee (INR)
Large Enterprises & SAARC Countries 15,000
Micro and Small Enterprises 7,000
Central/ State Govt. Organizations
Upto20 employees -would be considered as Small Enterprises
20 to 100 employees -would be considered as Medium Enterprises
above 100 employees -would be considered as Large Enterprises

57. Certification Fee
•Assessment Charges*
Rs. 12,000/-per man-day for all schemes -Travel (limited to a distance of
250 km from the location of the unit) & Stay of auditors on actual basis
•Licence Fee (for 3 years)
oLarge Enterprises & SAARC Countries : Rs 60,000/-
oMicro and Small Enterprises : Rs 30,000/-
•Flexibility in Fees*
Discount in certification licence fee can be considered depending upon the
number of certifications applied

58. Thank you