managing housekeeping sample only. .pptx

sample only

1. Chapter 3 Managing the Housekeeping

2. The executive Housekeeper The executive housekeeper must be able to do his job to identify the tasks and job titles of each employees under his management. An efficient executive housekeeper must be able to used as tools to communicate responsibilities and other important information to the employees such as documents for attendance , reminders and standard operating procedure.

3. A job specification Educational qualification, age limit, equipment skills, physical characteristics, mental traits, personality, language, special requirements, work responsibilities, emotional characteristics and sensory demands.

4. A job assignment (see figure 3.1 Monday Monday Monday Monday Laundry + bedding Mop Bathroom Laundry + bedding Mop Bathroom Laundry + bedding Mop Bathroom Laundry + bedding Mop Bathroom Tuesday Tuesday Tuesday Tuesday Bedrooms Vacuum Home office Bedrooms Vacuum Clean hobby spaces Bedrooms Vacuum Home office Bedrooms Vacuum Clean hobby spaces Wednesday Wednesday Wednesday Wednesday Kitchen - general cleaning Kitchen – clean fridge Kitchen - general cleaning Kitchen – clean stove Kitchen - general cleaning Kitchen – microwave Kitchen - general cleaning Kitchen – small appliances Thursday Thursday Thursday Thursday Living room Hall walls, front door Dust Family room Vacuum couches Bookshelves Laundry room Closets Cleaning Schedule Figure 3.1 Example of job assignment in a weekly basis Week 1 Week 2 Week 3 Week 4

5. A job breakdown A job procedure List position in the department Write a job list for each position Write performance standards for each task on the job list Supply additional information, when needed The job to be done Equipment and material required Procedure of work Safety factors Time required to do the job A procedure manual gives information about standards procedures to be followed by various activities. These activities relate to the organization and procedures of cleaning activities. These activities relate to the organization and procedure of cleaning activities, safety, and security measures, human resource issues, and so on.

6. Hotel Staffing Guide Step 1: Determine the productivity standard for the task that will be performed by the employee. Step 2: Determine the total labor hours when the hotel is at specific occupancy level by using productivity standards. Step 3: Determine the number of employees that must be scheduled to work when the hotel is at specific occupancy levels. Step 4: Calculate the estimated labor expense require operating the housekeeping department when the hotel is at specific occupancy levels. The Rooms Division generates the forecasted occupancy. Occupancy % = 100% The number of rooms occupied is calculated by multiplying the number of rooms available at the hotel by the occupancy percentage. Rooms Occupied 200 rooms available x 100%= 200 Room Attendant Labor Hours 90= (200 occupied rooms x .45 (productivity standard) Employees 90/8= 11.25 Labor Cost 90 x 65 pesos per hour= 5,850.00 pesos

7. Assumptions: Room Attendant Average Wage 65 pesos per hour Room Attendant Productivity Standard 0.45 Available Work Time per Employee 8 hours Occupancy % Rooms Occupied 100% 200 95% 190 90% 180 85% 170 Rooms Attendant Labor Hours Employees   90 11.25-11   85.5 10.68-11   81 10.13-10   76.5 9.5 Labor Cost 5,85000 pesos 5.557.00 pesos 5,265.00 pesos 4,972.00 pesos

8. Figure 3.2 Maslow’s Hierarchy of Needs  

9. Figure 3.4 Operant Conditioning, Skinner’s Positive Reinforcement