Market leader 3rd ed pre intermediate - practice file

17,933 views 97 slides Apr 26, 2017
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About This Presentation

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Slide Content

3rd Edition

Pre-Intermediate

MARKET
LEADER

Business English Practice File

John Rogers

ALWAYS LEARNING PEARSON

Contents

Later mom N sans à

Worsfor Ted Uningiées Indu scans Numbers
tating abet he tots
ting

Words forthing Qesten Anwen: Inda Uinpstess
ouimaieing malen emailen Tetra coma
pe] Connection
moi os Setingine

ostra Logins RP

Sendung Connected specks Checking

9e 26 /pae 70 o: main

sue Ses an ion:
Soon

Vets and eens India sound: Sodssing
Penn latin sens
equsing Conmeded speech: Things
pres Men Coni nee
ad

FOREN oc com A sound: Dealngmih
comer A teers Thesebwosoind colt
pore io = cone nc

Wes for ting Lnkingieas—Gropsofeonsorans Asking
Sout peice Coca speech Gutstons about

anneau thon te Ares
se Presenting

RIM 39VRONVT

Careers

MEEZIIIEIIE EN choose the best word (a bord to complete each space inthe advert.

Lambrois 303
Your careers guidance service

Ifyou dent have a career... POH... in mind or you are tre fur old nieto fue
(do yoarenly enjoy eng wih people and their raed?

Dont delay, call us today on: 020 72489894.

3 ste Es à errors
3) ware >) be à eme
à mue D ne © br
3 dos 8 eng à taking

3 ans D) fon à en

a ve D mate a
a enorme D Done om
2 ures uns à maths

100 pesa D st 9 human

6 3) diplomas D Ines à cunas

Complete each sentence with the core form o an ten fom te bo.

one alga

Complete the phrases fom exercise 8 with the words that come
Immedlatel alter them.
1 tobeienage u. à temía

IA complete the interviewer's questions from a job interview with words
from the bos.
Requests,

Wonspeunind... working. tweens?

MOM ZOVNONVT

Match theinterviewee's answers to the Interviewer’ questions in
exercise À

2) Mott aang sisi temor E

ese yout aio y ng
1 Sar. put copies nh pos slam

+) Toast, as lng a we alae enough most.

2 et oa prin ney Ch

Study the examples. Then complete the dialogues below with could or
wos abet,
+ cules iy
+ wasabi occasion)
. esk ala que fuen wen was chi bt ve eaten

IED complete Antonia cv with the headings from the box
Curriculum Aeieremeris Ales Email Gparence Tee Personals
vitae

Pie Quaifcalens Bees pedis Tele

Curriculum Vitae
‘Antonia Sophia Mehditash

Address

HOM 399

[EL wich neasing inthe Vin exercise A would you put each ofthese
items under?
1 Catia eri) Oval aná 8 Qualification

Applying for A This dat ete of application is nat appropriate, Rewrite using some
ajob ‘ofthe expressions from the Useful Language box. Make any other
necessary change.

Hello
jau your ad in our local paper last week, se I want to
apply for the job of Communications Assistant I know
Tam the person you're looking for. just got various

À level from school and all my friends say they love

chatting with me. So write soon and tell me if you want
fo know more about me.

Regards

Dear Magan, Pease tt koa thee aye dt
M rene to your remet unes

wo eo pr re pin of = | Fans copy ty cv

el amv gules o posi becuse ACV atch

Editing ER Read thetext about how to prepare fora job interview.
cling nding he wae won 1 ná we the cet wedi te

HOM 39VRONVI

Companies

E usa te prepstions by. for inf to and nt complete the ett
froma compony ee

PINELCOM

Financial performance

Read the sentences and wie the missing letters to complet the words.

IX match each sentence withthe meaning expressed bythe verb in italics.
1 American ges pits te 2 tempo station
and mencalsenies, ©) atraen
oie Manes nin Fo à mac

Correct the three sentences that use the wrong present tense
Our arms subsist ba ri eng tough ii pi,

Complete the txt with the correc form (present simple or present
continuous) of verbs from the box.

medium sins in Tess... GOPTEINAFTS Ihe motte

Make questions for these answers. Al the information is inthe ext in
exercise
1 What dees Leandra de... she cooiates evo oatramot

IOMA 39VNONVI

Read the tip. Then number the sentences ofthe informal e-mail inthe
correct order.

Ts
‘Remember tain business crespondene, formation sen presente inthe
Foowing rer

+ appropriate greeting

+ thanks and orrefrenee o previous contact.

+ erp)

2 ference to future contact

+ appropate ending

From: sopesoundemiworióom
o: RI Baneveld@nto sardaverdoncipanea
Subject Ournext meeting

2 matching he tt ando er or yourinormation

2) Bestwen,

there are any pins you üke toad pls lt know

(© Many tanks for yur latest mal sn your seta es about out
Investment options,

© DeorRi Sand,

1 Looting rar o seeing you bth on 1th une.

1) Ouravestnent plan ml cran be the man focus of our est
meting which schedule or ath une

D Yung

ER wie ries pty (50-70 words) to Yang's malin exercise A

From: Fk Borevels@otvoist
To: Supesoundanthrkicom
Subject ath une meeting

UNIT =» COMPANIES.

Editing A Read Sandro repiytoYtne's mal
ste es 110th ne egw es howe a me
Ins ng worn ne ending on ein ond mt he
torn weiner,

we Spersound@ntvondcom
Subject: uthjnemeting

‘hanks youornfarming me about the meeting and forthe agenda tached
"am very st ellos that, unfrunaehy, wor be abet make June
because of previous engagements. We have ben on ora new Oe
Manger or aur rech subsidiary fr most amant and we hae now

Sorte Seven candidates, be way 12-15 ne o ner they as
wel as to sort outa couple father matters related o he ease of ur fes.
‘scat therein person m tach some seas or ie imvstment plan.
Pape they at of some se. have aso made same suggestion rhe agenda
Goodluck the meting. hope goes as wells he Ari oro!

‘once again, please accept my apologise fr nt being there with you al

inking ideas — IE] complete the sentences with becouse, but or so.
1 Themotiaton ofthe sales statis nowiceasing.. BECAUSE... boush some

‘tsa fiat tne forthe industry our company st rnin.
Soles re aling. management does nt seem very wort about
Sales were nota good as they haa hoped they launches
are ay aking down
Theres steady gro sale. Profis arena
Local conpeton is extemal strong. re planning boy ut
‘wo cal competes.
we want thai e US are!
Weinrensedour market share considerably ourshre price reset
analtime ih

10 Wewere able to finance te new poet ofsererecash

Selling

Use the cues to compet the crossword puzle.
hos

HAOM 3D¥NONYT

8 Ios buy gra in. yu buy lore amount ofthe.)

9 Aways, the smart before pou ir a sales contrat)

12 Your der are he name, number and exp date on your ee
et.)
businesses. 10)

24 Isacampny aa person tat sls goods o members ofthe pub)

3 IS formal word meaning buy 8)

+ means to ve someone ther money ac (eg. because they ae
ot std th what they have ough 6)

5% means to send gods to pace.)

10 a request bya customer or goods remis. 6)

Modals

Match each sentence tothe meaning expressed by the modal in italic.
1 Yeu shoud oder one, 1's more convient. 2) tisrorrecessa

2 We one o worry hará to chu soles tres.) itwould be a good de.
3, You must show you Po amont. 9 isnecessan,

A, Thesupermaretsjvst down the oso we 4 ort do tna

Rewrite these sentences using an appropriate modal to replace the words
in ais.
1 you want bean effective salesperson, iis necessary 1 know hot des
with people
you mareo bean tect salsperson,...... 24 have Fo
nom howto deal with peopl
His good oretalerso patch orders uc
Retales
(One ofthe good gs about mal a isnot necessary to waka rom one
One of the good things bout ma a
al alot tom ane shop to another
isnotegoodideto tak lt about youre.
you order before 51 pi er ecesso fr yout pay ul August.
yu onder before 1th Ar you.
‘This dats very important for alos, sno mistoes pease!
Its agas aw to sl these meines o anyone who hae goa precipi.
You ‘prescription you want to buy
these modes

Match the sentence halves
le drthave any mre paper ia sowelthaveto exchange hem
stock 0 me ddr have ous the dal
They usualy order ont am tthe

5 They don havea nine catalogue 0 short havetodveto
They ay some the goods are workanmare
mages so wenad order some mare

so me ave ok them to send

Complete the table with the verbs from the sentence halves a-fin
exercise C.

210M 29VNONVI

TA o> SeLuNG

E complete the online order form with
Placing an ar aa
orde

Edinburgh

200
[cu]

BEBOPTENNISGEAR "= SECURE ONLINE ORDER FORM
2 Goa Unitpries Total eat

Ball mach CT €750. €750

YOM 3OVNONVT

eh | en ese
Disco esk [€
Netanaunt due | €
Company: Mina Ultimate Spor Centro

Email akimandhiemetcon THANK YOU!

Replyingto El These phrases are often used when replying to an order, Complete them
an order with words from the box.
[Beier one peste pacing rec
Thankyou. PIAEINg... anode wth (ame ofthe company)
Shipping normal takes wo tothe days /a mek etc

‘Choose one from each par af items in he box to complete this formal e-mail

inson@bintemet om
bebopecctunts O ore co

5 Gearbags ez

Editing [EJ Read the text about writing business e-mails.
In mostofthe nes 1-9 there ison extra wor wich doesnt Some nes however

210M 39VNONVI

aa Great ideas

Match a verb from box A with a noun from box B to complete the sentences
below, Use a suitable form of the verb-heun combination

eT ve]

RIM 3OVNONVT

1 Brainstorming isan five way of... developing, business idea
3 xo consumers chose companies which donot produce la of tone waste and
A o0d business den sane hat generates profts nat the same time

Complete each set of sentences with the same word.
1 [email protected] next werk

Were planingto.. held... ur net ae conference in Mumba

Do you kw which animals... eld... he recréer theangest migration?

Same peopl oy luxury products because such products the

we loto business wi Chinese tlecommunicaton companies
Hy continue o be te for wor, ou wl the sak

may EI match he sentence halves.
1 There til working an heir a) that they wee eating at te
Past tenses ew designs traer fa

she had an linie 9) when sudentockson announced

MOM 39¥NONYT

They ited high-profile General Manager
entrepreneurs on TV en they saw an opening in
We wer having boring meeting over Fi

product 1) andsold ition ofthe devices

Correct the sentences that use the wrong pas tense,
1. Because texas word that ts competir woud copys new machines,
Because Hiltex was worried that its competitors would copy its

new machines, it immediately filed patents for them.

horus while he was washing up
Zion already made good profs when introduces ten digital camera in 2010.

‘Complete the sentences with the correct form (past simple or past
continuous ofthe verbs in brackets.
1. Ourcompany. #87 lfing. ose) money atan larmin rate but hen in 2010
we auch) ur Hermes 5 tablet compute Sle.
(60.09) dramatically and ou rancia situation, (meros) apy.
we (ave) successful negotition hen audden our ss
tenons to say he (on completely
We (plan to patent ur ew dug bat we. (voi far
Tao lang Ament ate ou save ur main competitor. Ge

site same produ

TY Pattelines ofthe message inthe comet order.

Giving
information

HAOM 39vnONYI

of the San vertan of the catalogue
Please ind out the fling or me

to the Erbin of Invention on Sunday

EI write a reply tothe message in exercise A, based on the following
Information,

International Exhibition of Inventions,
New Techniques and Products

Ganev, Pope 19-Sh May

USEFUL INFORMATION
Dates ash May

Pica: Polerpo, Geneve

Opening hours
Wiednesday Sourdoy: 10 0m 17 pm
Sunday: oom opm

Admin hores

Ad 61200

Children under ha age 015: :8.00

Groups oF 10 or more pasos. 1.00 pr person
at vob ho dors of he ex

ficial cto

Conan odesrpion ofl he insertos [at

in french, German and Engh: 112500

Hol rai

Cental Tet Oli

PO. Box 1649 CH. 1244 Gand 1

Tak 004122 908 7224

Fee 004122 908 73 25

se conor you pares Wave gen Tor pci roe
{Quote he name of he evel ond te code DS 39K

Message:

On Sunday, the International Exhibition is open from

‘You work fora large insurance company which always has alot of
confidential documents to destroy. At the Exhibition f Inventions you saw
anew ype of shredder. Write an e-mail (75-85 words) to your Head of
Department, including:

HAOM 3OvNONYT

Tor Monte Balaguer
Re: Document steer

ding IE Rests tet abot jet eros, the ander of imo.

II choose the best word (a, ore) t complete each space.

AROMA 3OvNONYT

2) dica De LTD)
2) make 9) speak Sow
2 ting 9) negotiating 9 tatin
a sam tine 9 snow

a) ising bargin a tse
Don » in ©) under
3 world D) norton 9 worahoe
9 à Meade 9 Use 9 voice tance
30 2) worked ou D ovemoned 9 worked over
144) rect D resign © participate

5 à) complain 9) compliing complain
s

Complete the sentences with the correct prepositions.
1 Being stk i. 8am on our y. workcanbe
quit ses, especialy you have an inprtant appointment

the question

EX tree business people were asked about testo experiences Lookat the
table then answer the questions using sort answers.
The present

perfect tense ave you ever] askedyourboss | .cledafomal | = negoated a vey
Morapayrier | meeting?

Marie

as Sera ever lea formal meeting? Yes he hos,
Has Seo ever asked isos for apoye? Ve he han:

240M 3VNONVT

Have Lucy and Seri ever negated avery valuable conta?

"Now read about other people's stressful experiences and make questions
forthe answers

Have youer.- | een ateforan | taken part
important event | conference al?

ae ter
[ae
= r

|

Has Yaling ever been late for an important.

Have Heinrich and Ahmed ever been late for animportont event?

‘Complete the text withthe correct form (past simple or present perfect) of

the verbs in brackets.

| Ne worked "ro lor Dt@renöy since lst summer, o ar

(Ge) enoyabie and (not have) any ccs. te beginning!
(expect tohave tt problems, tough. nine

meet some tg deans, hich (be gute set

ne of my collages (oer toco athe data

(never eh so wecame sa Date ms sy.

| EN Remitethe atte using punctuation and capital letters where necessary
Punctuation

ern o 0 ec sy oe 14 pa con ofl employed people
‘rib on ul Lom tren ta of he ae one or orem

‘nd fear of echndony In tino lage pomos l engoyees
‘So kung lon falo botoche Se en pie Lacs of
arrondi car por venin nd od) degre fm
‘nd ment oe ola few pues his ho rod in increated
irl ef ive nd a rudo dee In pray

Put each set of words in the correct order to make a sentence.
1 2) atsome pon / Inter, sess/ Everyone expences
Everyone experiences stress at some point in their life.

YOM 3O¥NONYT

error ade ol menda? SORA

Put the four palts o sentence in exercise Bin the best orderto make
paragraph.

10

Look at the graph and complete the sentences a-f with the correct form
(present simple, past simple or present perfect) of the verbs in brackets.
‘Then number the sentence in the correct order to make a report forthe
International Health Symposium,

2) Theqaph... she... Ghow the chanesio the percentage othe
D) Second absences caused by tessa illness (bow)
à Imconlson back roubles tila problem today but we

(nok) excelent progress in bringing down he prcentage ofthe wrkore
To begin wth we can se tat absences caused by bcktrouble
+) Since 2000, homer they. a ecmaticaly and now
D Tet percentage (Go up) rom percetin 19991011 per

The rap abe sde shows. Tocorcudo,
As you can ee om hs raph tbl si inconcluso

Secon

Your boss, Slawa Kowalska, wanted you to take part in an Important

seminar tomorrow morning. You cannot go because you have a terible
headache, In fac, you have not slept very well fora week. Write a message
(60-80 words) t your boss.

+ olgise and ay why you canna attend.

To: Slowa Kowalsko

Read te text about stress at work.
nh ine 1-6 tres ono wrong werd
or each ne, nde the wrong word nh et and reihe comes word inte

210M 3VNONYT

Entertaining

BV comp Inthe words from the box.

aah cosy course ds desert hes

E
E
a
3
E

EI choose the best mord, or 0 t complete each sentence
D mes D ites à cs
2 feted me und fo im ati er hand onde
à cer D sur © co
3 Tom medin ogk ora ran ow eve enon
cen D a à ce
à Thea ventas we shu at by
Sn D mes à os
à pe D cent © weit

ross out the odd-one-out in ach set Explain your choice.
cabbage vento ucumbe co snr
Allihe other wordr are names of vegetables
‘vst baked bo ed ed tes

Imelumrae/ well done exelent / ae

drag nel spy say ri tin

Diath the serene halves

verbs 3 certainly look forward -€)_after five clients from Turkey.

4 Mope ean take oneal wet

IQM 29VNONVTI

One of them nat trn © toa ver good estaran.
The food was delousandwealigt D to sein them al agai

5
7. Then, ook them oat 1 uptheirinitation nent summer.

They should O up, vfrtanatey

Putte sentences rom exercise Ain the correct order to make a story
OG 1000

Use the explanation In brackets to choose the correct multivord ver from
{he box. Then use the correct form ofthe ver to complete the sentences.

TT
putol purtough setup tumdom |

1 we. looked for... anewsals manager ih at est thee years experience

ied nd)
Tie gvenmentis encouraging people to. raw bosineses

unt May. (ranged to have tt ter at)
Unfortunately, we ado iin because me Pa
another engagement. (efes)
Gr wel pai Jabon saci more. topped ding)
Were sure of out what kind frstaurns are mst
popula with businesspeople. (ding)

(wat connect
Iwasa very productive meeting. Weal ew ideas orour nen
ter campaign. (hough of

BD two thousand executives from diferent countries named thelr three
Reports. Favourite forms of entertainment when they are abroad on business. Look
atthe bar chart showing the results ofthe survey then complete the report

withthe phrases fromthe box.

HUOM BOVNONYT

the mst poplar acts witha vr small number

The bar chert shows. now popuar certain forms of
's lary ging o restaurants: 85 par
can of the executes ner mentores in tot top we.
‘ing te sans was mentonad by 75
por cont ofthe respondents and sais
they enjoyed bang ied round oa coloagues home lor a man
Cher foms o enetinment ware mentoned
‘roy going to igh an 20 per nt 1 the cinema. tho
toate oa concert Museums and a galeries ar popular
of executes only atout per cot
hor actives, wth node playing
tennis, ud tors and win oboe Iasing, were mentonad By 15
par cent of he respondent,

Hotel IE Your company is organising a one-day conference on Friday 6th June. You
bookings are expecting delegates from your overseas branches. Match the sentence
halves in this e-mail from the Canadian branch.

1 Couldyoubookone singe oom 2) andleaving onthe 7th inthe morning.
2 possible, he wuld preter D) but motto expense?

3 esamängon Thursday tn 19a nonsmoking 00m

4 Dato hminto the Royal this tine, A) inthe name of Robert Dre

Look at the advertisement. Wie a reply (30-40 words tothe e-mail in
exercise 8 confirming the booking and giving some details about the hotel.

Wey

Double rooms from £190
Single roms rom E

Price ice Engl Cominetal Bras
‘hata mint al fo ie chy cee

MOM 39VNONVI

To Jim Byne@yeoscom
From: Barks@nasmetcuk

earn,

woking foward to Roberti

ER rewrite Roberts email using paragraphs, punctuation and capital eters
vela veces

robaoreyaiycescom

ln is isto hank you fr your hospital during and ater
the conference you gave me ot of ou me aná made my vit very
‘memorable waking ound he ol townin he evening vas ey
fascinating so thought the fod in tat medteranean restaurant where
ve hd supper was st pre as a great pleasure o meet you You
ome to canada wold ef rtm your kindness and genres ce

New business

EN complete each sentence with an appropriate economic term from te bo.

Talon afvade exigent Tre Imsiment

ovement ares. gross domesi product (OP) Ian ate
interstate lbaurfrce tance unemploymenteate |
Aou planto borow mene. youwiwanttoknow he interest rate,

ln counter where the is ig. young people teo sty more

HAOM OVNONYT

Aecring oa recent survey 12 percent the arecaminglest
So many forms lin justo Import on photocopier Nobody neds al this

he ihe te. ‘of county te chris people re
7 When he value of countrys exports eater than the value ft Import,
8 Pricesinreased again last math ste rose percent
9 Les goverment buresuracywil encourage

10 The government is fin trace twencounge

terms (1-6) to ther definitions (2-9.

a ope
palette \ | anton mu
pe à money leds

subis ‘station when county se more goodsto ther
trade eit counties than tbuys hom othe counties
trade surplus +) situation when a county pay more mon

Ingest than gts fom experts

money haa goverment past make something

Complete the sentences with economic terms from exercise
1 Tobelarmers the EU as ve out millon ofeurosin acuta.

2, Thecourey was abeto epay some oft ans om abroad and so reduce ts

3 Indust productions sil ereasing seems hat the county is head fora.

IED correct the sentences which are wrong. The frst one has been done for you
Time clauses We can't investin that country until their economy i stable

Ft you nom soon a receive thle new brochure
Wer phone you when he gods vibe here

Vet dal wih insurance aer try wl el us abou tel pel count.

‘ur guest would he tov the production ant before they wi go back to Qatar,
‘Before they sgn is contact hey man st promise better terms or

210M 29VNONVTI

10 Ido recommend nesting te tl he/ve reduced government bureaucracy.

EI match the two parts ofeach dialogue.
When doyouwantte dus the projec 9) Be No, never again Certainly ot util they apologise
Have you read Peters ales report? For therterrbemistates
Shae they wn he contac then? 8) 8: we dot no et We'tnave mare formation
Inscems ere nat dang busines with iter weve tal othe tem ade
later Ves age Wel fd out 8 sonas we get
Iron be seat knowtadays mer,
exchange tes. Ve. have. tke to dscussit wth you when ou
These figures ned checking rave a minute
ou gong tot rade fai now? vs. anybody phones wile at tel the
Bebackby 130.
Wo could post d that before he
hen youve typed hem lu.

Make one sentence from the two sentences given.
aterweve.metall the candidates, we'll decide hot

manyte.empley.

ula wl lish er report son. want set inmate
il at nite them anymore They mus apolois st,
Perhaps wel employ ho, e's contact hi teles st.
m ete
au be onthe plane. Rad the contacts then
Prices are ono increase son. es by rom

lore

rr D nue emmmmmnn nine
Linking panies ai la

Express each ofthe ideas in exercise Ain one sentence, using the linker
inorderto.
1 Inorderto reduce unempleyment the government is creating

AROMA BOVNONYT

free training programmes, ar The government is creating free
training programmes in order to reduce unemployment
3 Inorderto sto companies.

Look at the table and then correct the four numerical mistakes in the report
about men employed. The ist one has been done for you.

[onl emplyad nes indiss by gender

REPORT

“aan

ER Use the taie in exercise Cto mit similar report (75-85 words) about
women employed

ARIOM 3VNONVT

Editing [Bl Read this economic profile of a country.
most the tines 1-13 here is one extra word which dos not ft, Some nes, however

Marketing

EN usine cues to complete the crossword pute.

£
a
El

EI choose the best word (a,b or) to complete each space in the text.

The name game

tre fhe piel utemer Ria picture noi of
‘hata goed bands a nca 20 at one products
Agua brand four, alo ha ng term bene

Sando pope rm diferent cre.

OM 39VNONVT

2 informative compete 9 consent
2) sales sel 9 sad

3 wishes » cer
2) sue »
sumar »

needs a
research ©) scence
3 choice »

D ac »

a shares »

Complete the questions with words from the box.

Question
formation When... youlaunch is advertising campaign?
ir you contact an averting agen?

Match the Marketing Managers responses (a-h) tothe interviewer's
questions in exercise A.

2) Aimost 2000 euros

D) As sai, it ben doing extremely mel and we expect a considerable

9 ist sping

ethnie af y of about re ears

2 Wel, we let ey on ur own people,

1) Thstine ony ane. fact Homer itis very spi product inde

UNIS >> MARKETING

Put the words inthe correct order to make questions.
What doer launch mean?

advertising 00 at on / Spe they /?

adverse [Jone ni / hey | Were ne

OM 29VNONVI

my ave as end pot ya qua 1?

(Match the answers a-h o the questions in exercise C.
a) Motyet Pai. go though i st hing aeroon

D) Wel they do have arg budget yes.

{0 Everyqurte. nthe past me dto wit one every mont, though
© Tomoke amen product abi tthe publi

+ Yes that mould be very use Thank you

1 Inaloains papers and aso n TV.

No, were very sts, Infact, weve sol alot mre than we
O Meceriy di.

‘You work for the Marketing Department of Hamilton Food and
‘Answering Products. You receive the following enquiry. Write reply (100-140 words)
enquiries to Mr Rijsbergen based on the notes below.

Notes

Thon for eur / nee catalogue ale encloe elle about
Fontaine, (lotes rond of pring water) ay afew words abot
product (offers rel beef; recommended by medial authorities /
eres eprsenative ith comple end tb

Reports [EN Putthe sentences gino the correct order to make an extract fom a
report The words n bol wil help you.

2) Lone to cramer hn id rae rade they
se sated wth ese Spy Bln np A7 ele
Complete er ng under Spy

©) at eii ngs be rds tenses

Ns ase nivtomaton xterm oe 50 nes ith consumes.

6) onthe team, many se u oe a toute Sng Bain
<olecion colin tat hy coat in ou produc anger

1 Secon seis ens 90 percent sur
rociar pd comp lead bands

heim ofen detente esas o e tr te
lante nogal Sp Bai toi.

MOM 39VNONYT

8) Taly ito rare promotion and place, ts car that the ame
Spring atm sl means nothing ta most consumer O

Now complete the recommendations ofthe report with words from the box.

[ECN]
Recommendations

On the... Bass... ofthe above findings, would ke to make the following recommendations.

sis wihut Our laboratory shoui ls develop a new favour forthe octpaste

Final suggest that we should averse more on TV and pos onthe internet and make sue that
the Spring Bat clio ‘at ony rom a wide ange o supermarkets but as om more
specie, ous.

Editing EX Read this text about successful marketing.
In most ofthe nes 1-10 there son extra werd which doesnt Some ies,
Ha ne ome, uta tk) nt space provide
‘eres an entr worin ten, wit at worin te space provided

The yt suceso marketing ons oe bod aras is do you ned
oa ely passe cuy oe customer Sum need 1 e prepared
to do lt lar work ein dsp undesandi hir es
Estaca and ven tha rey mas lr them, Second you nd a
ae ou ae buin on ol ou main gas so ae à prot ecu no
bases cn sures or poble. Fina yu lo he o ae a
“ie pop such as jou some, a vela hal he or people
inven your poe. And nl bos ing able you to speak mie
ciel ako about bing gd

Planning

IBV coos ot the noun which does not normally go wit he verb inthe bubble
ei
er nn nee? nee

MOM IO¥NONYT

A BE

ED. Gros outthe verb which does not normaly go with the nun inthe bubble.

‘Complete each sentence with a word combination from exercise Aor .
1 capers. eFfimae, the... Valve... the da at 20 milion es

2 Mehmet, the for Fay because the CEO is busy
2, Mybossis angry because aver que nyse.

5, Ourteam managed meet ale desdines ato the

‘These words and phrases refer to the future. Put them in order starting
with the soonest. Today is st June

Talking about 2) intur daytime D thedayatertomonom |

the future

9) inten minutes 1) à temekaternen [
9 intivee mee" time tomorow momia

est month D tonight

à reses

Hon 14th
am. vii Bielefeld
pm.

us 15th

Wed 6h

prado

BAM. Geneva

Thurs 10h

Rewrite the sentences using the verbs in brackets.

Mist the trade fair

renee

We expect to make a profit within three years

Look at Florian Straub diary for next week and study the examples.
‘Then complete the conversation between Jessica and Florian’ secretary.
Ris now Friday 13th

East

sata
Sun oi
Motes

beck rom Geneve

samples

dan Sub visting the Beeld etry on Monday morning.

Jessa: Hell. he tomake an apponiment ose Fon Straub on
Secretary: m

praia:
Secar:
tesi:

sess:

Secretary

MOM 39VNONVI

YOM 3OVNONYT

= oO
Linking ideas

Scheduling

Look atthe examples. Then answer the questions below.
oy ream hee fen by 20 per cet

(ur competitors are ares woking on new designs, That i why me shoul lunch

the wom att more tourt, they should increase the number ofintematnal
hie ink Gn Bae seo:

1 ieduce an explanation?

2) ie an sample?

9, make an adétinal point?

Complete the sentences with the best linker from exercise À
1 Thereaediterent ways you could improve our perfomance. Fer. instance
Inyour report Tura
Montenegro is atacting more fersign investors a numberof
reach ad sh companies have recent invested huge sums the tourism

Andrea Varady isthe manager of Lindcom Hungary She is expecting three
senior executives from Lindcom International Headquarters, Stockholm,
Look at he schedule she has produced.

Wednesday 24th May

11.15 Aral Fee Aiport
Taster to Majestic Hote

3.00 Meet al tal, Budapest Ofi

15.30 Sales Teams Performance Evaluation

Thursday 25th May

(08.00 Meeting with Ms Saliva Kali, Sales Manager
11.00 Tou of ndam Electonics / Meet tft
13.30 Return to Budapest

Free otemson or sgte excursion

19.65 Depart for Stockholm

Andrea recelvs this e-mall rom Stockholm informing her about some
changes. Complete the e-mail with words from the box.

‘ending ales cannot haste harto Se

Dear Anses,
Thanks tr. fending... we senedue

Uniorunaty we ‘change our plans ong to unexpected robes here

ve env on Wednesday 24h as wo intended. stad, we

for Budapest on Thursday 25th on he Same ight and rlumingo Stockholm on the
Saturday mom

“The pertomance evaluations or importan We want hav at eat wo ful ours ota
The mooting wa Ms Kata be alter ht ether aa in the day othe ay ater,
gar rom hat fea fe 10 make anyother changes you ko! apolgie for the nconvrdence
"is may causo you. Looking oar 10 you soon.

Per

OM 3OVNONVT

I write an e-mail 85-45 words) toall Sales stat.

Subject: Vat om Itematonal Headquarters, Seco
Date: tan May

Unfortunately avr quests from Stockholm

Editing [Bl Read the text below about setting up a business abroad.

ach Ine, under the wong word ne ot and wet the correct word the
te.

YOM 3OVNONYT

MIX Managing people

EX complete te frst gap inthe sentences below with verb rom Box and
the second gap witha preposition rom Box 8.

CT CT cal

Seven ways to manage people more successfully

E complete te sentences wit the cc proposons.
1, Staff often complained......2204!....the new manager, saying he didn't believe
They renee ‘her ede

These sentences are not core. Supply, corrector dette the prepositions
as appropriate.

Robert never listens te my suggestions.

Shen herbas tot her nw job was challenging

Reported
speech

Put the words inthe correct order to make a reported dialogue,
My bors asked me why my report wasn't ready.

Check your answers t exercise A Then complet the sentences withthe
actual words spoken.
1 Mb... bi your report ready... rates my boss.

Correct the sentences which are wrong. The fist one has been done for you.
He told them to investin a good training course.
He sai mene hat est a lt of problems in is previous ob.

Look atthe examples. Then report the questions below.
Direc wh questions Reportes questions

Direc Yes questions Reported Yes/No questions

3 Ar ya having diia contacting ou constant?

MOM 39VNONVI

210M 39VNONVI

RITO +> MANAGING PEOPLE

amy Match te percentages inthe box withthe expressions 1-8.
Reports DIR 48% 54% Fe 94 100%

“=

1 Aout thee quarters othe tt 23%.
2 Almost everybody / Most ofthe sta

5 Hardy anybody

6 lstander ha ae

7 or than hat ofthe stall

Lindcom International's managers wanted to know ¡their employees think
they are good managers so they sent everyone a questionaire. Look at
the summary ofthe questionnaire findings and complete the conclusions
section of the report with phrases from the box.

IR MAN/ at
oes your manager en your suggestions? me
Dos o respond to your concerns! mo m
Dos hey wet done’? mee
‘Does he give you the formation you need? om ES
Do jeu enjoy working with hr me

Re er —

CONCLUSIONS

Most of the staff. ae ct said wih the way management stes to hr
geo In ado, ee af sy the manager never respon to
thei concern. Pay thy ton enjoy working wich heir manage. On
the oter hang ‘ay ta ther manager never pas hum On he poste
sie, gated with he way ther manager communists information

‘Match the sentence halves to make the recommendations section of
the report.

RECOMMENDATIONS:

o E er

Moreover ve sá adopt 9 ou emplee forthe good wrk
We ul o rememberto pase 9 Win in com our employe gesto

Requesting
information

IE You work for Lindcom UK. Read the course advertisement. Then complete
the letter using the appropriate information (2-0,

The Morningside Business & Administration Training College
FORTHCOMING COURSES

Cultural Differences in the Workplace
"Tn ofthis to dy oh 6 erablpricpars'ounetans
Course oc: 2150
Dates: to b ads
Venue: The Morningside BAT Colega, 13 Bucleuch Avon, Ednburgh, ES 786
Tutor: Fredrik Karson, MBA, PRD Luna University
For furor deta, wit o Donald Strachan athe above adress.

2) aiebes Yous hal
) beara Srchn D. Undcom U, 20 Bua tee,
9 Mona Brentford, 709204
9 bear Sir/Madam D amer
9 Pease wit 1 Morla Strachan
2 We ok bretons 4706

vou D Vous sine

Herald, we woud to request further Information about
you Cultural iferences in the Workplace cours,

In part woul ke o kno testa ates ad the
maximum number of pacas on the cours,

Final aynformatin about count foc ros

AROM 3D¥NONYT

MOM BOVAONYT

Conflict

Match the sentence halves to make sx tips for being a more successful

negotiator.

1 Goo amer dnt slays come 2 youcant be toughlthe tine
ety D) ertney think youre mat
Sometimes you have to compromise enthusiastic negotatrsare ae
Dont get ney 00 qui be consistent
ort age wth everyone atthe tine a) so dort be to impatient
Say when ys anida D tr stay aim

Make the adjectives negative by adding the correct prefix from the box.
Use a good dictionary to help you.

pote

Complete each sentence with the negative form of one ofthe adjectives a-c
1 twas very.impelife...obelateforthe meting and not even apologise.

2 poi D) enter 9 forma

He pets. mets whee everybody cn el and fel coma,

2) patent 9) responsive 9 formal

takes two o tngo ey hat cp and stop being so

3 catia 1) cooperative 9 ese

Me signed the contact witout recio What 0 te

2) responsible D) response emotional

D patent 9) consisten 9 emotion

2) cooper D ces à cat

| u
Condtionals

Match the question halves.
1 oul we sem inpatient a) she keeping inconsistent?
you et bonus D) ity eat inte conta
Wort you make a concession À you exceed he sles toa
Would yoincrease your order ne od them toy again
oué hey e apple © tue deirerdinmesiteh?

Win eve win er st D itheymake one?

Complete Speaker 8s short answers.
ofcoue...LWwould
ou form uste delay?

Complete the sentences with I, U, wont or would.
1. fmsur ey. Would’. connue ding business with you they
fhe was able to dea with pressure he bean excelent ngalae.
Iflash odes tm ahi sec my commision

‘Complete the sentences with the correct form ofthe verbs in brackets.
1 Well give... (Ghe you 5 per cent discount if you pay cash

hey (bay ae wed close ne acout.

We (deiver ts week you pd cas

ey make a concession we. (do) he some,

310M 39VN9NVI

EA people often start a business etter by saying why they are writing.
Business| Complete these typical opening sentences wth the verbs rom the box.

letters: a CE

fi
Lam ing to….Confirm…ne dates we agro our nest met

‘When you reply to a business letter you usually begin by making reference
toa previous communication. Complete the beginning ofthe replies tothe
five letters in exercise A with the words from the box.

AROMA 39VNONVT

Tharkyoutor...cenfirming. he dat
With eference 1 your fersdice

Put the sentences Into the correct order to make an e-mail

SunSinghd@besky net
_ilophiips@bacom au
Subject: Our order PGO

Dear Mr Mumos

9) AS wo ugenty noes thse supptes coud you pause sand
cora! tems and pick up tho wrong ones as soon as posse,

1) However you son us toner carriages or photocopiers instead
ofthe Iso je ones we had ordered.

©) We ook ornare arg om you

4) Lam wating in roro othe above order lor fice
ss,

9) In addition. trae ofthe boxes ol paper contains colores

is moring we erro toner ange (al LX)
ar ton boxes of who 4 photocopying paper (Re. PA4/1)

ER write a rent (60-75 words) tothe email in exercise €. The Useful
language box wil help you.

Tr SunSingAse@bivstynet au
Subject Order 8603

ROM 3OVNONVI

‘Steve Mamo
Head of Customer Service

Opening Expaining
Foret you Fam afl there was a mixup over your order.

With reference o our Promising acon
Thankyou for ou. The goods wie sent by special een,
Apoloising losing

Wie would 1 apologise forthe problems you. | Weloak foward eetvn further overs fom ous
Once asi, our apologies forthe ncomvenece you ad. | We ery much hope ha you wl conte to do Busnes

Editing [Bl Read the text below about the influence of culture on negotiating
behaviour.

Ineach ine 19 tner son wong word
Foreachlne,undertine the wrong mar inte text and rt the correct word the

from

wu PA Products

EX. read ne semences and write the missing ter to complete
the adjectives.

NOM BOVNONYT

An IE... tproducis one that you can use witout wasting energy ote,

produc tat er canbe trusted to work wl,

Complete the sentences with words from the box,

Tai made quel selig tech wing |
ox mates igh ality... watches
Samsung his produced some best oie phones

Tungsram makes lng: gh bls

Make new adjectives by joining a word from Box A to a word from Box.
Use the new adjectives to complete the definitions.

se eect aie A |

1 An. vPmarket. prods expensive and us efi aa
2 Mpraduts ae they are made especialy forone

Choose the best word (a bord) o complete each space in the text on page 4.

2) planed D diene ©) send

2) fobias by manufactured à assembed

> D) examined 9 researched

2) specfetons cuates à inprorement

2) promoted D) eos 9 cold

2) discount cele À ae

2) profe D avaiable 9 marketable

a estoy 1) iscontine © distinguish

The ife cycle of a product
Apradutshave ae cycle slo mew products ae being developed al
ei o replace ole products wich ae coming tthe end ofthe es
Thecjlebegiswhen anew pedis designed. 20 ot age,
he pa oa wing which then ut whe the product
PP ‘On the bs ofthe test ent
‘ay here tobe modi Once the ces. ‘have been
‘mate, th prod ready 1 e Lucha and then >
ina number dvrting campagn Advertsing pay ey impartan
roland so does "ned the company hat mal ure
Final ane ticles that sles are ging dom tay te company il
proba decido Fine product

E viste sentence halves Then undeine he passe fos,
Passives: Most of the world’s soccer balls more environment friendly,

sremadein Asis D) the compeition vas already testing

NOM 3OVRONVI

debates mafia ths mode 1e
es © naomuide el bete tre
When Abaphen nas anche, © sowedorthavetodesigna

D. byvey young people who the

Rewrite these as passive sentences. Only use by fit is important to say
who did the action.
Suzuki cars are made in Hungary, too.

Bayer has tinc al sling hs

sales conte fl we wil have to dscontiue

>

AROMA ZOVNONYT

on += PRODUCTS

Li]
Linking ideas

{Usa a passiv form ofthe verbs inthe box tolink the sentence beginnings,

(4-6) withthe endings (1).

1 cosuel jeans » ya Ga

2 Inthe ft, alot more D) milions of people ever dy,
shopping à chanel he Freeh
Nes food products fashion designer.
‘Thee back dese à igual dein

5 Tetelphone ©) on anis

hey chi that none often D online.
14 Casucei jeans are made of high-quality denim

Study the example sentences and notice the words used o link them,
Then link sentences 1-4 in a similar way

fashion designer created tete lock des he wos genios

e foshon designer who created rele lack des" was age,

Aworehouse sarge bldg. Goods are stored thre until the ae distrae o

Arecesson és apeid aime. The economy i doing body ten.

‘recession period of tie when the economy ding bade

Enquiring [EJ complete the advertisement fora new product with phrases from the box.

abouta
product

Just Scanit!

At Scanlt International we put a ot of effort making our products as...vser-friendly.
as possible.Our new scanner Alpha JTX2 continues that trend.

MOM FOVNONYT

Apha IG: the in scanning technology
One, ‘aptor or sides and negatives,

For and a free trial, call FREEFONE 0800 427 8732
or e-mail us at [email protected]

Write an e-mail (70-90 words) to Scant International on behalf of your
company to request further information about the scanner described in
exercises,
Canthe sean 2 ait?
Say ou ae interested nae tl and ak how long tel period.

Read the text below about launching a new product.
theresa extra word tene, wie at wordin he space.

Talk business

THE SOUNDS
OF ENGLISH

E
5

2

‘words. With the help ofthe Longman Business English Dior o in Longmen
Merise Diam er example yu wil e ale to or st ranuciaton of any
English wor on our own once ou areal wth he phone Sym above.

compete kop itt twin something rt be ore sucesion someone ee:

‘+ The sign shows you tat the sable immediately ater it shouldbe stress
ConPETE. You il And varios exercises on word Ses in Units, 10d 2

Hon exes an and hile Un 7 hs an execs on an 3

à) the same sound ante set in diferents

D) thesame eters canbe pronourcedn ferent ways

2) Consie fr example, the sound! o saw can be peto in ape,
0045 nan, o in oe, ough ain although, on ain nom, ru an Sel

1) Take the eter ristance can be pronounced / a net, as ia

Put the following words under the correct sound inthe table below.
(the letters in bold show the sound)

sue Merdshp ioomedge sal
rar laugh sent

‘Shadowing isa very efec wayto make he os ofthe recoded mate
Paya shart seo, Le afew words or one In ofa dilogue, then pause.

Fra he same Selon gui. Poe ad speak he oi exc te ame wy and athe

sam per, Repeat tis se nta competa st wth you perrmane.

don.

ove nto the next sor section ate ecc and repeat the same procedure.

"1 Careers

HX + 2 tistentothediference between // and Ji.

ED rate words rom the bo into the comet column, according the
pronunciation of the eters in bold

49 3 check your answers Then listen and practise say

49 à Usten tothe pronunciation of can and cont

She can peak Arabic, She cat peak Gee

= Vina semen, a eak orm of canis often used: on! re.
+ conti usualy pronounced kant in Bish Eg,

Practise saying the sentences.
1. Hecan use Sept but he cause Deamnener.

She can te spreadsheets bt she cat signa web

+40 5 Now listen tothe recording and practise saying the sentences.

IB 4 6 tistento how these questions are spoken.

2 DépoussyRET 5 Cauldyoutell me yourname and adress?
3 Hell isthatohn Reh?

Tp
A yes/no questions usualy asked with he oie going up atthe end

40 6 Now listen again and practise saying the questions

HY 47 usten and complete these phrases

ould you ak ert call me ths afternoon plese

+1 7 Now listen again and practise saying the sentences.

EI © e Listen and complete each column with the letters ofthe alphabet.

jasin | Wash | Wan | avan | bah | wasn | Aare
paysate | clean sheet | sei | myprce | oslo | scheolles | smartcard

Se | of. T
1

Tos
+ Tay worl ap ys remember re pronunciation a each eter ofthe
+. When dating or taking down a strange mor, you nee to now howto

0 9 Listen tothe extracts from phone conversations and write down the
words that are spelt out.

HSMIONa SSANISNA TVAIAUNS

Tips

+ Phone
pronounced
ets sad

4° 10 Listento these examples

International code [Country code Je | Subscibe number

ieee 411 now stn tothe extracts and wit down the phone numbers.

when your ease contact ou Montevideo sisi The country code i 598 and thi nube

UNIT

2 Companies

EI 6 12 istento totes forms are pronounced

earl

Tp.
Weoftenuse
the weak orm
‘when are

4 13 Listen tothe recording. How many syllables do you hear?
3 se ses

‘Whats the rule? E
hein endsin 9.3. 4, tr tid person singular ending
‘ofthe preset simples pronounced andthe word ges an xt sp.

Underline the forms which are one syllable longer than the infinitive.
Then check your answers.
,

5

43 14 Now listen and practise saying the pars of verb forms.

415 Listen tothe way re is pronounced in these sentences.
3 Ournew hacolates arent ling wel

+40 15 Listen again and practise saying the sentences.

+0 16 Listen and complete the sentences.

14 16 Check your answers. Then listen again and practise saying
the sentences.

TEX complete the company description with words from the box

49 17 Listen to check your answers

49 18 Listen oan interview with Pierre Chevel, the General Manager of
Espace Mode. Use up tothree words ora number in each space to complete
the fact sheet below.

Espace Mode Company FACT SHEET

pes Greneble

Man act Cotes manutsehres and

Customers Mn sworn rom a a fe the 102
vato, to apunte and aor catalogs,

Market poston Wear aang ne French, coming ecos

Financial information: Anal rover over min euros

Future pons Vi are ring on xeting new designs wich ect competa conca

Use the fat sheet in exercise Bo prepare a business presentation about
Espace Mode. Use te tip and the Useful language box to help you

Tip

To presen jour company lective, structure you information er.
For example, os cold use the headings shown nthe factsheet in er

Intoduing Tumingto a newtopic Concluding
Fe to start saying. we an now ack at | iat, tow words atout
Fi gong ak bout Now et unto woul thee conde y
My mainobectves are The est pont Ho ases. | Now letme summarise the man
Tre aim of my presentation isto. What Bet ak about rows. | ponts agai,
The purpose ofthis presentation so. Sto sum up

Thank jo al our ten,

HSIT9N3 SSANISNE 1VAIAANS

UNIT

3 Selling

Cross out the silent letter, Le. the letter which snot pronounced, In each of
the following words.
Soult must cet ansmer Iiten

4 19 Ustento check your answers. Check with the hey. Then listen again
and practise saying the words.

Circle the word in ach set where the letters) in bold is/are
pronounced differently.

2

+41 20 Listento check your answers. Check with the key. Then listen again
and practise saying the words.

+41 21 Listen and complete these sentences.
2 pay onrecipt of

40 21 Listen again and check your answers. Notice how have to
Is pronounced.

Here os usualy spoken as one word
Before vowel sound (ertncs à and Its en pronounced ht.
‘Before a consonant sound (senences 23, 4nd), soften pronounced att

49 21 Listen again and practise saying the sentences.

IO urthe items a-h into the correct order to make an extract from
negotiation.
a et tak about how much you va to order shale?
1) Onanorderofthat se and since i's your est oder with us, manes
ight. te buy 100 UTC and 150‘Supasnin tems rackets, wat disco
Age, sounds fal, Now we pace anode this week, wil you be able

Match each item 1-5 with an appropriate response (2-0)
1 Me oder 200 uni, wil you give 2) Were ou sped them by
Well ship the goods by ans that Soy but we cant pee tota

HSTION3 SSaNIsna TVNAINS

49 22 Liste and check your answers. Then Listen again and focus on the
way the speakers of items a-e respond.
Tp

When we sve a negative ans med ot usualy ay ut‘ stad we en
use phases Ik: Wet therm Sony but’ Wel et prefer arm af
We also general expan why we respond negative

+40 22 Listen again and practise saying the responses.

UNIT

4 Great ideas

EB + 22 Listen to how these verb forms are pronounced

Doyles waited reduced of
Ssplabtes avenidas dect

ER 24 tstentothe recording How many plables do you hear?
3 att sr 7 son sone

ifthe nitive of regu ver ends nor, the co te past forms
renounced al ad the ver gets an ena sabe

Underine the forms which are one syllable longer than the infinitive.
‘Then check your answers.

1 eam ened «Secor lecovered 8 Inmase incensed
2 need needed 6 at asked 9 invest invested

4 25 Now listen and practise saying the pars of ver forms.

EI « 26 Listen and complete the conversations.
1 À Were... they... Ming... develop anew dr

Well ntact ink was,
sh and was designing anew produc at the same tine

Te
‘+ Inpostive sentences wos and were are usually pronounced wa! and vs
+ Atthebeginig or atthe nda sentence mas and were at ten pronounced

‘+ was and werent are aay pronounce wet! and wa

+40 26 Listen again and practise saying the sentences.

‘Match the sentence halves.
Holden 2 tothe point
email ofthe meeting D) quite undersn
Som dort 9 ofaatr iach date

sig how do you 4) sto decide he date ofthe unc
5 minfanır ©) amomen

ts pet back D feelabouttis?

44 27 Listen to eight extracts from meetings and decide what each speaker
is doing.

+ Write one tr) esto tr mer oe spake,

Speer b 2) stating aim

speaker 9 summrsing

49 28 Listen tothe recording and complete the extract from meetings.
Rien ts no... RAYE a lech... oursales utes,
gets

3
6

‘These are the opening lines of a meeting. Put them inthe correct order.
2) As you know, were going such ver special ew product a unique

$) Fs me aile to acide when enc we shoul auch he product
veces this meeting fortwo man reasons.

{Sani what oyu think wuld be the es ate?

1 Second me need your ideas ara new name a many fu at ot very

D Shale begin?

2 So,lt'sturtothe lune cate

40 29 Listen and check your answers to exercise D. Then listen again and
find thee differences between the recording and the text in exercise D.

HSITONZ SSINISNE IVAIAANS

UNIT

5 Stress

To EI 30 Listen and write the missing letters to complete the words.
Same words hav 1 Pressure oem emotion

‘hove gouge ot +1 30 Listen again and practise saying the words and sentences, Pay
Consonants corey attention to the groups of consonants: do ot put a vowel sound between

Be mm

+40 31 Listentothe pronunciation of has / have and hasn't /haventin
the sentences,

1 2) Shescompletety changed her este

4 hast! They havertinoduce tine ye

41 32 Listento the recording and complete the sentences.
taken tine fnac es

41 32 Listen again and practise saying the sentences, Pay attention to
the contractions.

49 33 Listen and complete the question tags inthe sentences,

TR
Insole Ens yo cane questo go pat someon o agree tho
When you se such question tags, You vie ges down: He has nin e, has?

4 33 Listen again and practise saying the sentences

TALK BUSINESS

EN 32 listen and complete Speakers suggestions.
a) 8: Hew. abevt.....introducing Nesitime?
»
a

a ‘make ste rey dont have to wok overtine
. camyota

cart manage lore

Match Speaker As problems (1-7) with the suggestions (2-8) in exercise A
2 A: There aps along quese ae reception es. do ink ater
«can cope on his own, Oo
because of he anger hours
Everybody complains about the th ean.

435 Listen to suggestions (1-8) and match them with the responses
(et) below.

2) Excelent eat We cout or fl mota try ve been wth sor

D) Mm, goodies. Most of ur employees have hen Pm sure they

Yes supose hats worth considering, Wel certain have ange

0 Mayoe, bit think sending out a questionnaire wea be more fc.

+ not sure gre. In pie shoul ee test one smoking

1 mafia hats ut ofthe question. We cart aforo tke on apsycalagst,
2 | ort agree atal They aveady have ee membership fhe sors entr.

I That sounds interesting but think varying the menus ná ori healer

HSMI9N3 SSANISNE 1VAIAINS

"6 — Entertaining

E

Circle the word in each group where the Letter(s in bold is/are
pronounced differenty

36 Check your answer, Then listen and practise saying the words

37 Listen to how for, of, at and from are pronounced

Mary prepostions have wo different pronunciations -astongfarm anda wet om, We normaly use the weak form
(Gee Speaker 8 in conversations 1-2) butte prepstio atthe end ofthe sentence (Speaker An conversations
1-4), we use the strong form We aso use astron frm when we want show contrast (Speaker An comes 9)

When word
Ashes witha
consonant ound
andthe word
Immediately ter
Begins wih
vonel bund we
‘sual those

40 37 Listen again and practise the conversations.

+40 38 Listen tothe way certain words ae inked in these sentences,
1 Sheput off he mesg. 3. Hooked up thee acess,

4 38 Now listen again and practise saying the sentences,

Indicate where similar links could be made in these sentences.

4 39 Check your answers Then listen and practise saying the sentences.

IL complete tne extracts rom conversations with words from the box. You wil

not need all the words,

4 40 Listen and check. Then listen again and practise speaker 8s par

44 41 Listen and tick the most appropriate response a,b) ore) for each
Item that you hea.
13) How about your

D Yeah Justa dels, Y

©) es. monte ls ight Pas tomoron

Irs rat A st ve-mint walk fom het
à Yes plese
9) Help yousetto some od

HSIIONa SSANISNE 1VAIAINS

1 long as stick the cy entr, fe
2) Tithe end ofthe conference.
1) the Palace Hotel
de es quite along tine, infact.
Responding with 2) Sure. 5233 2653,
words ot be
ually enough
fora successiul
conversation 4 42 Listen to conversation openings (1-7) and match them tothe
To show interest responses (a)
ms 2) id you? Were you basedin ala Lumpur?
crap 9) Hints that ane ofthe mat arts?

Comment or ask ©) sado you workina aborto?

Yes ofcourse. st ahead
©) Emalingis much ase

questanretes nat a coincidence And what on of mus des she the?
tothetoie a ©) Vos mus be eased y did't yout?
ineampies in 1 Realy Thats one fhe res ces Pola, ii

mens 1 loue An what's your vou ds

“7 New business

EY 4 ustentothe difference between /o and ov.
| —

EI Undertine tt the letters that are pronounced /21/ in these sentences.
2 According to this report nteest ate wl soon a

0 44 Listen and check your answers. Then listen again and practise
saying the sentences.

m

To Improve your pronunciation, geting ie deren between long and shart vowels
is one ofthe mst important hing. o, make sre you long vowes realy ong!
(See alo Unt, exercises Aand 8)

4 45 Listen to how these dates are spoken. Notice the main stresses
inbotd

1 1sthjne thefineent of une 6)
2 june st ume teenth (AD

Tp
In Bis Engl, you usualy say and wit he days, (led bythe month. In

Ameca Egli, I usual te other way ound mont et lowed by the dy
In merca English, you donot neto ay the before the rn.

Ven you wite the date, you can av ut the enn nd th 16 March

Wiite the dates in ful

40 46 Listen and check your answers, Then listen again and underline the
two stressed syllables you hearin each date

Say these dates out loud,
2 Februaty20 5 my 1950 8 3Novenbe
3 othAugust2008 6 January 13,2003

40 47 Listen and check. Then listen again and practise saying the dates,

RMIT EN «cs sento re recording and rl the number you hear

1D 0 5 $1800 $90,000

41 48 Listen again and practise saying the numbers,

EI match he questions 1-6) with the answers.

Doy sino tes ot nds? Hold... se 1162 ports
Ant rente llano pr him motu bt hon eis br 1305
sack NO Yeon dom perce truth. prc

+4 49 Listen and check your answers. Then listen again and practise
saying the sentences,

4 50 Listen tothe economic profile and complete the summary withthe
numbers you hear.

BMHECOUNTRY IN FIGURES

Grow te % Labor force det

ER #5: tistentohow Speaker corecs Speaker
2 e usa percent 8: Samo. apr cet

EB Read these conversations and underline the numbers that Speaker 8
will stress.
37.7 per cont be pace

+40 52 Listen and check. Then listen again and practise Speaker B's part

HSI19N3 SSaNISna TWAIAYAS

UNIT

8 Marketing

EI «53 tistento how the letters in bold are pronounced.

IE Witethe word rom exercise Aneto te key phrase which contains the
same sound (Gee page 52)
à matos available, à asin
2 1e iedtent 5 losin sma a

3 lev asinglaysate 6 o/asintop ob

Putthe words In he box inthe correct column, according tothe
pronunciation ofthe letters) in bold.

ESF

adhantage

4 54 Listen and check Listen again and practise saying the words.

41 55 Listen to how the words in tale are pronounced in these questions
from a customer survey

1 Which age group do yeubelong to?

3 Would you consider bain a fret brand?

Te

Ininfomal speech, do youls fen pronounced iad Di yo and Would you
are often pronounced io ij! and wos or

U 55 Listen again and practise asking the questions.

+40 56 Listen tothe recording and complete the questions.

s

40 56 Listen again and practise asking the questions.

TALK BUSINESS

CARTE EY «0 57 tistento these telephone conversations. Notice how Speaker B uses
FORMATION stress to correct Speaker A,

Look at the telephone conversations. Underline the part that Speaker B will
stress t correct Speaker A.

8 hato! quite ight sd 14 per cen
+1 58 Listen and check. Listen again and practise Speaker B replies

4 59 Listento how Speaker 8 asks for the unclear piece of information
tobe repeated.

‘Ask Speaker 8 to repeat the missing information In each ofthese statement.
Some

43 60 Now listen tothe sample answers and practise Speaker 8's
responses.

E
E
E
3

"9 Planning

EI «st Listen to how the letters in bold are pronounced,

IO rate words from exercise Ain the comet column, according the
pronunciation ofthe eters in bole

holiday,

ut the words from the box in the correct column in exercise B, according
tothepronunciation of the letters in bold

company Torcası mare effee_apen perd wer

4 62 Check your answers. Then listen and practise saying the words.

EI «63 ustentothe pronunciation of o in these sentences

2 Meparegeingtoreaunehiheseiesve/soon. "ate a consonant sound
2 They ae hoping tate foreign nests engen
ten pronounced a
EB Saytnesesentencs. ‘Before vowel sound
1 What are you ging to do Gemtance 3, en
They intend to expndin Plan noires ta

40 64 Listen tothe recording and practise saying the sentences.

REA 9 teen te tne conesponding noun ending den ts

into information carte 9 modenise

8

consider epa 1 me

49 65 Listen tothe recording and underline the stressed syllable in each
verb and noun Listen again and practise saying the words.

14 66 Listento six extracts from meetings and decide what the female
speakers doing in each case. ee one letter, a,b) or €), next tothe

number ofthe extract. Use each letter twice,

ati ob 2) dealing with an iteration

barat D iterapting

Ec: ©) requesting lricaon

Match the statements (1-6) with the appropriate request for
clarification (a),
Ar We oveas an increase ils 2) 8: You mean, twas alot more expensive?
2 A: lotion ish my ep by Wednesday, D 8: Sownotyoure sayings that they arent
cost proper 9 8: What exact do you mean by ‘ih delay?
A: hope Peterson wi attend the board meeting 4) 8 Arya saying no business is picking up,
1: Itseemsthat ers oigo be let aa. become?

tomeet the dade

+41 67 Listen tothe recording to check your answers Then listen again and
practise Speaker B's responses.

Th Asecretary rom Lindcom Hungary i calling Salva, the Sales Manager.
Complete the conversation with the sentences from the box.

à Tate Sowhat bout

ati: Him phoning about ur visitors om Stockholm aad aan

Yes. Speaking

HSI19N3 SSaNISna IVAIAUNS

atk: Ves, they ae. But theyte avin on Thursday not on Wednesday à Well rm seeing an
asthey oriialy planed important cent
Know, the performance evalua altra: They could se you a qe

after that ut sure Friday morning would be bat. Would 10
Thats eat

loc be convient or you? price
m D You mean they ot

14 68 Listen and check your answers.

IE unécrine at the forms in exercise C which are used to talk about the future.

UNIT

10 Managing people

II aie four groups of words with the same sounds.

Vries apprndh parias goal number

40 69 Listen to the recording to check your answers. Then listen again and
practise saying the word.

EI «70 Listen 10 the way certain words ae linkedin these sentences

3 Men in his employees ais,

Wien amor fishes wha consonant ound andthe word nece tr exis
tha mel sound we usually nk those wo woes

+40 70 Listen again and practise saying the sentences.

Show where similar links could be made in these sentences,
1 He gained alt of experince aro,

40 71 Listen tothe recording and check your answers. Then listen again
and practise saying the sentences.

Put he word rom the bx nthe correct column, according to their
stress pattern.
Crea ES MTS

+40 72 Listen and check. Then listen again and practice saying the words.

Complete the sentences used when people say goodbye.

40 73 Usten and checkyour answers.

a you usualy d ater wor 2
Any pln or is evening? »
Were going out. Why dot you pinus?

So int do you ino! Copenhagen?

Match the questions (1-6) with the appropriate replies (0-1)

40 74 Listen and check your answers. Then listen again and practise
saying the responses.

+41 75 Tickthe most appropriate response a) 6), ore) to each tem that
you hear
1 3) Hrealyenoyd the mea,

1) ope we meet ain soon eben greattobehere, Y

©, People aways say hat tome

a Tat mas rentre work, matt?

2) Iveenjoredton Thankyou

© Yes he pleasure 10

HSII9N3 SSaNISna TVAIAUNS

9) And even better toy
9 Ko youre the best.

2) otal Mois your tn
D) Many happy tut

+) Vosrewekame, 1 been get to have youths
2) is ver linda ou bt perhaps some ter tine
D) ts Saturday afteroan area.

9 Tanks, Samet yu

40 76 Your colleague jim is away and has asked you to check his voice
mal Listen tothe four messages, Note down who rang and what was said
or asked. Then write a short note for your colleague. The fist one has been
done fr you

Mon called abou your presentation on Friday Ne aed wht time yu wanted to

stat Mea asf the boardreem vo OF

UNIT

11 conflict

1477 Listen tothe che sound (9) in these words (seepage 52).

ta sound (9.

40 77 Listen again and practise saying the words

In each word, underline the Letter(s) pronounced fl

+40 78 Listen tothe recording and check your answers. Then listen again
and practise saying the words.

49 79 Listen to how the forms in bold are spoken.
1 Wewort psx a Weld conpii, 7 sheutsend

2 wells 5 Man 8 Shetsgnt
3 Wewouldntanswer. 6 Mare

4 80 Listen and complete the sentences with Ul, won't", or wouldnt.
114 resign immediately

4 80 Listen and check. Listen again and practise saying the sentences,

43 81 As you listen tothe recording, match the sentences halves.

Tp mm ESC E

Note te ng He pay te, To mer youa bonus
intonation at 2 you devred this wee, | wert he you an eta discount
fling ionatón Syoupaycas, © wet place our order ear nent wee
second par +1 81 Listen again and practise saying the sentences,

3ityousivewsa10percentascount, | they ce our account
sityouesced testes tre e's pay altranspa costs

EY 82 Listen to five different people talking about various conflict

Situations. Decide what the conflit was about

Spesen e 2) amisunderstanding about deste

Soratera 1) apersonalty las between colleagues

Speakers © ateam eader unhappy aboutthe schedule

Speakers 4 an emalsento tn wrong person

Speaker +) abuyer ands ser sageing about sme of
D tallar manager unable to work togeter
staf unhapoy about eta minita work

1 82 Listen again and decide what the consequence of each conflict was
© We one eter), net tothe number ofthe speaker
Speer! 2) nobody agreed to workparttine
Speaker 1) the company decided to employ more tat
Speaker © theemploye asked toworkina tren
Speaker 4) tye manager it the company
speakers: ©) somebooyapoagsed

D he company cance he order

1 same employees signed

4 83 Listen and complete the telephone conversation.
A: hip ote Supplies ternational, God orig.

Hao, M5, Hawcant... help

HSIT9N3 SSANISNE 1VAIMINS

ur order umber 86/50,

+0 83 Listen again and practise Speaker B pat

"12 Products

EI 24 Listen and write the missing letters to complete the words.
4 stytisn ow oduce

m

Some words ave groups oft or re consonant sounds ronouncedtogehe
Such soups can beat he beginning, inthe mile ora ih end of words
Proneuneg thse pou of consonants cc often request of practic.

49 84 Listen again and practise saying the words and sentences. Pay
attention to he groups of consonants.

EI complete the sentences with ts, has or Is.
HE pr

os fiers estres,
noble in thee fren colours

4 85 Check your answers. Then listen and practise saying the sentences.
Use the contractions (e. its), as in the recording,

+40 86 Listen and complete items 1-8

2 manufacture promoted
3 modites tested

os
oran 486 Listen again and practise saying items 1-8.
Pme

ene a) afer te tests 0 because otpocr sales
heeds om cin

shoe ao à inattention. »

(ser 9 eses »

ie

cir
dal a.

Match the sentence endings (a-h) with the tems (1-8) from exercise €.

44 86 Check your answers. Then listen again and practise saying the
sentences.

BTE EN 4 67 ustenan ti nemost appropriate response, or) french
HA ren tatyouhen.
u 1 a) Yes, could

À Eventing tl under guarantee

Complete the text with words from the box.

ER

arme mod ls seca pei. features,

i
2
À
|

+1 88 Listento the presentation and check your answers.

4 89 Listen to extracts from six presentations. Match the extracts tothe
products at

2) aburgaralam

D) actes machine

9 anencatetrecase

© apiner

©) anaicon

Dama

Answer key

1 Careers
Vocabulary

2 dater atar Sor
Language review

a

=

tng

5 Rerevements
7 experience
8 Quaifcaons

MA sampicarsuer

o
2 employe notempley
3 keep nar keeping

2 Companies

Vocabulary
ae
N,

3 Sipps
4 parent

Language review

2a De db st 6

o

1. Wat ne you doing on Fda morning?

3, Ourcompany looking for «new Sales Manager.
Aie moment, we oot nom e pot Rees,

3 etes
à Bote:
sangre

Weting

oO
sé 7 cs a2
ete gh

sense anne

[rom A Bareveld@ivordin
use sete uponine sols crimes and
profs exremely importan for our company and gi,
Kees,

Y
40 apologies not apologise

3 Selling

Vocabulary
Across own

6 sue 3 purchase
7 Sock à rend
8 bak 5 spat
Des 10 order

12 dete 1 mal

13 lesa

Language review

Preset: don't have o; have to

Welk fon to doing

4 Great ideas
Vocabulary
; 3

med ourrange

Language review

he agency na lee at the machine
The story goes that Professor Auenbe had he ds
forthe elect rotas while mas washing 1.
ikon was cody mein good profs men
inde ia camera in 2010

Writing,

ea

Dsante answer
On Sunday, he International Emo open fom 10

Monge nse

[ Te: Men on

arte en bin et Ho
a mean
ee
Fe

Vocabulary

oO
25 30 ab sn

Language review

n
Ve, she as

|:
5 Hand ven pane
6 ang weaken prin a ant cal

3
A

4 ape
5 tour
8 was
13 Ve never for ha neve elt

Wang
MD sompie answer

According t a recent survey) ove A percent al
moe poplin the EU Sfr m ses. uo ot
nado, large number of employees are teria
rom hestachs, backache and est pala because at
future and equipment ve thet ew years tias
resulted inicessed levels of absenteeism and 9

Thats because ter coping states re not
2) Mere reses come fom home and om work
DB contras many men ae only unde pressure
2) Tobegin wih, women are much mor sie
D Also they usual cope

[o]

D showed increased

À haverade orar mating
9 have en

9 hasten, stand

D wentupe stands

ise aroor

om: journal

te pressures beter

6 Entertaining
Vocabulary

Bone
quest 37 dese

2e ao ss

lie ter mors descre ow meat (sen
tithe other words ae use desee food 0

Language review

2 5 4g sh 6e

wating

3 Secanly

Mises

Fa m. ||
Weve Boke Rober ore it the Astor fortwo

its than,

|e wi ben Room S7, whichis ana non-smoking Not.
The Astra isa very confortable furor hotels ve

LE

om: tobdery@lyenscon

DearS

ist hank you for yout hospitality during and ater
the conference

| You saveme ait of our tine and made my vis very
memorable Walking round the loin the evening
as real fascating. Ast) thought he oon that
Canada, woul 1 retunyourkindness and
Once again, thankyou,

Ress

Rater

7 New business

Vocabulary

3 exe at
oss domest product’
3 fogninvesinent

2 origndett
3 recession

Language review

7. Weilgea wihinsuance afer thee od us about
Bale the back Qa

24 Do ds se 6e 7e

some answers
(or assaonos she shes)
3 Iria them unl hyve polos, or.
4 econ stes lr we epi.
boy no before pts cease,

Writing

de D he 5
Elsennensnes

2° Me ovemmentis making export nie mordrto
ronment ia

4 The orme ang anes in rderto reduce he
beget dee

5 Imorerto stimulate consumer spending he

6 The governments reducing bureaucracy in certe
tae foreign nestor

2000, compared with only a quoter in 2010

in health education and publ administration services in
2000, hile the same inst accounts tor one Mh
As regards the percentage of men employed in and

and business services, incensed om 1 percent

o sever
in 000 we the sector accounted ras percent
As egars he perenne of women emplayedin
Fra anne sere tana on

dot when coa ane oi

8 Marketing
Vocabulary
oO

5 fee 5 range
7 de 5 tures

osea

28 ab abe
Language review

Would you theo tak ou Marketing Manage?
Dotherspendaltonssrtig? |

rr er 86 ns

LA ES

a 2 47 sn 6

9 Planning _
Vocabulary

oO
2 aschedle shouldbe crossed ut

B should be crossed out
ee

Anne (my sale) report
‘Het he) budget

nuage review

Pate;

hope to best or competor before ng

Me expect to open tee new subse es ye
Xsonote answers
3 Singen

Weting

a

nue Key

o
Inadstion
Thats why

LE

fens pannes ]
Subject Vit om international Heodquotes
Unforantely ur gests fom Sociol oat be with

B
2 makenatmade
Gonotéing

10 Managing people
Vocabulary

2 dent ass) to

40 way to ern about whats happening

tere department

Unda woul ket sos aboot he reports

He may become a god manager depends an his
6 Shetol toner bos hat er ew job was changing

Language review

Herold mee hat dea with alt of problems is
pres bore sald hate had dea wih a et
SA robles in his preous
Ist at st matt sles figures were very
Arad ore tld me im er /us ee) that st
Font’ sles ures were very ood
Staffs wuss impartan sconec becuse when ne
"eportsamehingthat esti tr, wed ot ned to
vero to he past: Se sid hat gine sas tas

1 she adapted easy to new tuations
3, ¡she was pain dy contacting their constat.
A pti en det as o sal

Weting

a
ne
Bee

nos ebay

11 Conflict Di sampie answer

Vocabulary From Mob
Tor SonSighaebiuestyeau

10 inconsistent Steve Manos

B ad of Customer

5 inconsistent 3 anno neon
$ oneal 4 emir
Language review $ carta otcarealy

Gi de dl lis 8 hasnothave

they wouldnt 12 Products

Ext] Vocabulary
(ves) at

5 ei

6 scie

a

ine rac

CE

3 can Bam de
4 imite Lan
5 ena o
a froremade
2 request lb dstibuted

swe KEY

en TALK BUSINESS

igrepied nom
Alling rights ave been reine by Bye. Vowels
The question's has cur em ange been promoted Pr
sour 1 3 sl
sles contin tot wiaweto beasconinaes. [3 edge [2 Faso
Tis new product hou be tested neste, e
3 sitio coude improved
dane nine.
Nest fod products are consumed by milan of
Thee lack es was crested by Chanel he
a:The telephone mas vented by AG, el
Ty in that one ofthe new cosmetics are
Corra een) son animas careers
Writing,

3 Since | m

Sound wrk
no
init emotion — Eee.
Vo compan wis rich a mares Sara business English
A — EU see auto spt7
votes th wer secos scot
poo 5 Mise ados
nn Mer

[5] 2Companies |

3 Nenoetomance futher oma a
oa

samp answer sats pt 1

Tor seant@hitechcosk 5 Geier eylabies detre 3 splables

[Dear Sir] Madam, | see oucio script 1.
nene | Bsa soc
objects and also what types of paper It takes. MA see ovio sp 17.

us how long we would be able to keep the machine? a

ou ame! pres

at

3 Selling 5 Stress
Sound work Sound work

Oo Discuss
os mush ce ames to See sp 2.
Fo ron "derer Jost Shap ga m
a Bsc cu sen 33

2 supper Survival business English

o
Zug S

4 Great ideas 3 non

Sound work same

oO 6 sat
frames va ane reer seats
MU Game ee Jomde Sura business English

3 En done Dicken Dane frau sptso

Moss
Dison

Survival busines English
[41 “ 7 New business

2d 3b 4 Se ba Sender

a Door
Spates Meco cio
Pas isco. seer
nes Survival business English
Speake Eco scptat
Bann Di à x
D, Meco seins 50.
a Hse ii sis

2 Arete oe

8 Marketing Phi rom Human Resources phoned about est
Sede y A]

a... Vel Sens na riko ni Ss
ns asked if you could send her your fight details.
11 Conflict

Tih see cuco script 54 ‘Sound work

Survival business English Disc spt oa

Survival business English

9 Planning LA]

Sound work Span

Disco srs u

Survival business English Er

a ares

ae Dome
12 Products
Sound work

3
Lo custo cios. ais

10 Managing people s

a
Deacon e
Bier i
Disc sti srt 72 3 isting been ares
‘Survival business English 3 = ee =
[see oso cot 72. 3 They ey wid Beinsured

a ae

Dison answers aba 5
7 Su Aller secado dart vee Eos.

Audio scripts

Introduction

‘The sounds of English

voto scars

egal: deus; maes ros
lbs naves ete spols
fender contes

A
Ses hato ten ecos ers à por cu.

w
neutre Company RCRD species
achieved the year before, when the margin was equato

18
Intente: 5,1 here your company cts Espace
Pree Matt os act

"arabelle’ band names

AE an 161 25. opie ano mnt ofr gaan oak
here Welz wearer the Tench tg tein tbe
Per we wang nec ren designs ih
Internen Wer cen ting omar eng

deines, company. negotiate: telephone
‘esi cal peri spa

‘We can pay forthe Mat now 5 we Got have to worry

plaies sport mon; wach
2 Ses: wes duc ate
Sables: vert acid, aie

2
Speaker 6 Rat. ute few suggestions ve be

hat abot sng yur oss EPS
Wel Sugeest ou take bone SSSR

ALDO SR

ra dort we have vara rentes wth ech me engere malen.
"ne sra friso om al ou premises. Pin oad qu coral
nt Pate rss solde om testo #3

Pe een

‘Severs eg abd ta wet send themtiona ing cous.

Ma Arde the tenth oane
Mkts me of mond Jane nt

She pat of.

PO

One touta wounded euros

50
5547 son and espere 53 ton

a

s

5

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