Marketing retailing presentation general content

retail

1. Retail Marketing by Dr. Khalilah Abd Hafiz Faculty of Business Management & Law, Management and Science University

2. Who is Retailer? Retailer is the person or institution who delivers goods to final consumer in the channel of distribution. Goods and services are created for consumption and use by people, it is retailer who assumes the role of taking the goods to its final destiny of consumption. A retailer buys in large quantity from the middleman or manufacturer and breaks the bulk in small quantity, sells or markets them in small quantity to meet the needs of customers.

3. Examples of Retail in Indonesia

4. Concept and Definition of Retail Marketing: Retail marketing is application of marketing functions in distribution of goods to the customers. Retail marketing is the process by which retailers promote awareness and interest of their goods and services in an effort to generate sales from their consumers. Organized retail is not just selling of goods, it embraces activities of marketing like grading packing, promotion and advertisements and show casing variety of goods, at reasonable price with offers like discount, credit.

5. Philip Kotler: The marketing guru has said all activities in selling goods or service directly to final consumer for personal or non-business use is retailing or retail marketing. Modern business of retailing or retail marketing means the same. The business of selling goods to final consumer is done in an organized Systematic manner to deliver the goods desired by people.

6. Retail marketing primarily undertakes following activities: 1. Identify the customer and understand his needs 2. Store the needed merchandise or goods. 3. Attractive presentation of goods for easy identification and convenience. 4. Provide necessary comfort in purchase i.e., location, price, service etc.,

7. Sales to ultimate customer Characteristics or Features of Retail Marketing: Convenient Place and Location Marketing not Just Sale Organised Sale Last Link in Chain of Distribution Customer Delight Creation of Utility Goods and also Service Convenient (Quantity)

8. Functions of Retail Marketing: 1. Assembly and merchandise planning 2. Breaking the Bulk 3. Holding Stocks 4. Collect Market Information 5. Marketing Functions 6. Promotion of Product 7. Offers Variety of Services to his Customers 8. Risk Bearing i. Selling risk of all the variety that retailer has stocked. ii. At some point of time some quantity will remain unsold. He has to design strategy like discount sales, offer etc. to undertake stock clearance, or else he has to suffer the loss. iii. Damage to goods- when the goods are in the warehouse goods may get damaged due to accidents, fire, earth quake, burglary or goods may lose value due evaporation or any other cause

9. Development of Retail Marketing Opportunity for development is due to following factors: 1. Large Size of Population 2. Diverse Demography and Culture 3. Rural area and Agriculture 4. Increasing Income Levels 5. Nuclear Family: i.e., Husband wife and kids with everybody engaged either in Job or in education. 6. Increasing Consumerism - shopping is good for economy, society, psychology 7. Urbanisation

10. Benefits of Retail Marketing: 1. Increase in Standard of Living 2. Employment Opportunities 3. Relief to Farmers and Consumers 4. Efficient Use of Resources 5. Exposure to Different Cultures and Globalisation 6. Develop Healthy Lifestyle i. It creates desire in the minds of people to demand for quality goods. ii. Educates people to lead healthy and quality life. ii. Creates and distributes these goods that are within his reach.

11. Retail marketing ensures not only customer satisfaction, but something more than that: i. By offering wide variety of goods to select from. ii. Facilities of home delivery, after sale service guarantee, warranty. iii. Reasonable price, discount offers iv. Facility of credit, finance.

12. THANK YOU Q & A