Maximizing Agents’ Productivity by Integrating Dynamics 365 Online with Avaya CTI.pdf

Avaya CTI integration with Dynamics 365 CRM enables seamless customer interactions on a single screen, empowering agents to deliver faster, more personalized support and increase productivity. Read our latest blog to learn more!

1. www.novelvox.com
Dynamics 365 Online with Avaya CTI
Integration to Boost Agents’ Productivity

2. www.novelvox.com
Microsoft Dynamics 365 & Avaya CTI Connector
Microsoft Dynamics 365 - It is one of the widely
used Customer Relationship Management (CRM)
tool used by organizations across the globe.
Microsoft Dynamics CRM helps make businesses
scalable through its tools, programs, and
software. It improves customer interaction and
experience through its offerings. Avaya - A
telephony system designed to help agents deliver
great customer experience to callers. It manages
both inbound and outbound contacts, offer
real-time and historical insights that assist agents
in offering exceptional customer service.

3. www.novelvox.com
Benefits of integrating Avaya with Dynamics
When MS Dynamics 365 is linked to Avaya, through a CTI connector customer interactions become seamless.
This integration improves the flow of information between these systems, offering a clear view of customer
interactions. Below are some of the major benefits of this integration.
Workflow
automation
Reduced
manual efforts
Better agents’
productivity
Real-time analytics
and data-driven
decisions
Omni-channel
support and more

4. www.novelvox.com
How Avaya-Dynamics 365 CTI Integration Boosts Agents’ Productivity?
Avaya and Dynamics integration through CTI connector improves agents’ productivity in the
following ways.
✔Accessing customer information on a single screen.
✔Call control features that reduce the Average Handling Time (AHT).
✔Help agents close the call early on a positive note. And much more.

5. www.novelvox.com
Read the blog to know more about Avaya integration with Dynamics
CRM and the best ways to increase agents’ productivity with
NovelVox's advanced integration solutions.
Click Here to Read More

6. www.novelvox.com
Biggest Library of Ready Integration

7. www.novelvox.com
NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction.

The company offers seamlessly integrated and AI-powered
solutions to upheave agent and customer experience. With
over 300 deployments worldwide, the company provides
unmatched and tailored support by modernizing customer
service operations with its unified agent desktops,
omnichannel solutions, AI-powered bots, wallboards, and
much more.


About us

8. www.novelvox.com
About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.

[email protected] www.novelvox.com [phone]