Maximizing Business Impact with a BA Mindset.pptx

Business Analysts typically help solve organizational problems, they have an inquiring mind and are comfortable or at least effective at asking questions.
Find out some of the skills, qualities and Mindset you need to have to be an authority in your role as a Business Analyst.

1. Maximizing Business Impact with a BA Mindset Emmanuel Dauda

2. Takeaways ● Inspiration ●   Learn about BA skills/techniques/tactics ● New ways of thinking ○ POV based on client or partner ●   Boost your career ●   Make positive impacts in the work you deliver

3. https://trailhead.salesforce.com/ What does a Business Analyst do? Salesforce Trailhead Career Paths

4. Business Analyst Skills Transferable to diverse roles Salesforce Consultant Salesforce Admin Business Analyst Skills ● Communication ● Eliciting requirements ● Requirements writing ● Business Analysis ● Process diagramming ● Relationship building ● Problem solving

5. Mindsets Mindsets and their antithesis Growth Fixed Positive Negative Challenge Threat Mindful Mindless Entrepreneurial Worker Bee

6. “The BA mindset drives business analysts’ motivation and behaviour, especially in challenging professional situations. The most successful business analysts have the mindset focused on achieving a shared understanding of business problems and requirements.” Y ulia Kosarenko, Owner, Principal Consultant & Trainer Owner, Principal Consultant & Trainer Why Change Consulting Inc. https://why-change.com/ba-mindset/

7. Tactics & Techniques Business Analyst Skills Business Analyst Skills and Techniques

8. 1 - Requirements Elicitation Identify the needs, risks, assumptions and expectations of the business. ● aka “Requirements Gathering” helps us understand what problems we’ll need to solve ●   Asking the right questions ●   Discovery sessions with stakeholders & SME’s ●   Understand the scope & prep the stakeholders ● Can be challenging to extract

9. 2 - Requirements Traceability An approach to ensure that the solution complies with the requirements that were captured. ● Managed through documentation/template, a requirements traceability matrix (RTM) ●   Demonstrates the relationship between requirements and other artifacts ●   Supports as an aid scope management

10. 3 - Personas A “persona” represents a group of users that can be based on roles, responsibilities, work streams, and or needs. ● Identifying helps with designing solutions to deliver functionality that is most relevant to this audience Where do we use this? ● User stories ●   User acceptance testing (UAT)

11. 4 - User Stories The goal of a user story is to provide a general understanding of what a user needs/wants to do in the system and why. They do not provide the entire requirement. As a < who >, I want < what > so that < why >. As a service agent , I want to prioritize cases that are received via the web so that I can respond accordingly within the SLA.

12. 5 - Acceptance Criteria & DoD Acceptance criteria are conditions that satisfy the user story in order for it to be accepted by the end user or business. ● Acceptance criteria explains the “what” has to be done to meet the requirement. ●   Acceptance criteria should be testable. Definition of Done (DoD) is an agreement between parties that the deliverable is met from a technical perspective. ● DoD - checklist or a set of guidelines stating what needs to be completed in order to call it “done”.

13. 6 - User Acceptance Testing (UAT) BA Leads &/or supports this phase. ● ● Plans & supports the execution of UAT Final phase before Go-live ○ Go or No-go ●   Creates testing scenarios (acceptance criteria) ●   Monitors and analyzes testing feedback ● Works with stakeholders to prioritize defects

14. 7 - Communication & Relationship Building Shared understanding amongst team members This where the unique skills of a BA come into play! ● Creates alignment within project team ○   Shared understanding of business issues and requirements ●   Stakeholder management ○   Aligning with the business stakeholders ●   Sharing business analysis outcomes

15. POV - Business Impacts Points of View Based on the Organization

16. Consulting ● Delivery excellence ● Current state vs future state ○ Gap Analysis ● Best practices ● Staying on budget (T&M) ● Scope Management Points of View Where BA Skills Make Positive Business Impacts Client ● Business SME ○ End user training ● Change Agent ● Governance ● Change control ● Reduce technical debt

17. Positive Impacts to Your Business Practicing BA tactics provides value added benefits ★   Scope Management ★   Documentation ★   Uncover gaps ★   Improve adoption ★   Minimize technical debt ★   Cleaner Org - AI

18. Questions? ● What are some key indicators to maximize business impact? ● ROI of fixing technical debt is challenging for business to invest

19. Thank you