MC non verbsl comm by Prof. Riddhi G. khara M-1.pptx

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1. NON VERBAL COMMUNICATION “ TH E W ORL D BEYON D WORD S ”

2. K i n esic s (bod y l ang u a g e ) O c u lesic s ( e y ec o n t a c t ) Ha pt ic s ( touch ) P r oxemics ( s p ace ) A pp ea r a n c e an d A r t ifac t s Paralinguistics(voice) C h r onemic s (t ime )

3. 1. KINESICS Kinesics is articulation of the body, or movement resulting from muscular and skeletal shift. I t inc l u d es : Facia l Ex p r e ss i o n Posture Gestures

4. FACIAL EXPRESSION T h i s i s co n si d e r e d a s on e o f th e mo s t i m p o r t a n t an d o b s e rv e d non - v e r b a l c o mm un ica t i on . Often expressions of joy and happiness or sorrow and grief ar e r eflecte d th r ou g h th e e y es . Provides information about communicator’s thought process F e w c a n c o ntro l e m ot i on s

5. FACIAL EXPRESSION I nfinit e i n va r ie t y : Neutral Expression(pleasure, thoughtful,respect, qu i e t a tt e nt io n ) R e l ax e d E x pre ssio n ( l ov e , ple as ure , s u bm issio n ) Tense Expression(fear, surprise,contempt, determination) Uplifted Expression( happiness, anxiety,astonishment, l o v e , a ttent i o n ) Droop y E xpre ssio n( d is t r e ss , s u ff e r i n g s s h oc k )

6. FACIAL EXPRESSION

7. MORPHED CONTINUA OF SIX EXPRESSIONS H a pp i ness - Su r p r is e Su rpr is e – F e a r Fea r - S a d n e s s S a d nes s - D isg u s t D i sg u s t - An ge r An g e r - H a pp i ne s s

8. POSTURE Relates to the position of the body or parts of the body. It is the m a nne r i n w h i c h w e c a rr y o ursel v e s . Types: Sl umpe d p os t ur e = lo w s p iri t s Erect posture = high spirits, energy and confidence L ea n f orwar d = o pe n a n d i nte r e s te d Lean away = defensive or disinterested Cross e d ar m s = de f ens i v e U n c ross e d arm s = willin g n e s s t o lis t e n

9. POSTURE R i gh t P ostu r e H e a d P ositio n Legs T h e ang l e o f th e b o d y i n r ela t i o n t o oth e r B od y r e l axatio n an d te n sio n Height P erceive d C om p e t e n c e Cl os e d p os tu r e O pe n p os t ur e

10. GES T U RES M ovemen t o f th e p a r t s o f y ou r b o d y lik e h a nd s , h ea d , an d face. U n ive r sa l Ha n d G es tu r es : I a m T ire d I a m hung r y Af t e r ea t i ng , I a m f u l l I a m th i r s t y I t s col d

11. GESTURES Am b i g uou s a n d U na m b i g u o u s Nodding of Head -Ambiguous Pointing water and mouth -Unambiguous U nnatu r a l ge stu r e s L e g an d F oo t m o veme nt s , Fin g e r -ta pp in g P l a y in g wit h p e n , li p- li c k i n g , s m ili n g t o o often Conscious Gestures E g : C ue s o f R ece p t i on is t □ Spo ntane o u s G e stu r e s

12. GESTUR E S

13. 2. OCULESICS Eye Contact Direct and powerful form; most noticeable Avoidance of eye contact Gaze and mutual gaze Differ among cultures Helps both the sender and receiver

14. □ Eyes: it is rightly said ― what cannot be expressed with words, ca n b e ex p r esse d w it h e y es ‖ Centered Focused G a z i n g Up Thinking G a z i n g D o w n Shame G a z e o n t h e sid e Guilty Wandering Disin t e r es t e d , b o r e d

15. Always look at everyone, while addressing group. If you have trouble staring someone in the eye, look at something else on their face. L oo k at p e o pl e who a r e k e y de c isi o n m a k e r s o r hold p o we r . L oo k at r ea c t i v e l i ste n e r s . Do not look at bad listeners who may distract you. y o u t i l t Do not look at the floor, scripts or anything that causes y ou r hea d awa y f r o m th e r e c eive r . E FF E CT IV E EY E C O N T A C T

16. 3. HAPTICS T o u ch T o comfort T o e s tabl i sh domi n an c e T o establi s h bonds Intentions, feelings, relationship, respect Important means—convey warmth, comfort, reassurance

17. H A P T I C S Haptic behaviour is divided into following degrees o f I nt i ma c y : Functional/Professional S o cial / P o li t e Friendship/Warmth Love/Intimacy

18. 4. PROXEMICS Spatial Relationships This is the distance at which we comfortable with others while communicating. P er so n a l sp ac e / p er so n a l b u bb l e / c o m f o r t zo n e Territorial boundaries directly influence daily encounters Dis t a n c e i s cruc ia l t o s en d r i g h t si gn a l s I n t ima t e , p er so n a l , so c i a l , p u b l i c Culture-specific

19. PROXEMICS V a r io u s Z on es : I ntimat e - p e r s on a l touc h t o 1 8 inche s P e r s on a l – 1 8 inche s t o 4 feet Socia l – 4 fee t t o 1 2 feet P ub li c – 1 2 fee t t o 2 5 feet

20. 5. APPEARANCE AND ARTIFACTS Cr u c ia l f i r s t i mpre ssio n / Cr e a t e s a n imag e Major factor in judging a person /provides the first available data C l o th i n g , gr oomi n g , acce sso r i e s Status, personality,credibility,capability In fere n c e s ar e ma de — r i g h t o r w ro n g N e c e s s a r y t o pa y a tt e nt io n

21. APPEARANCE AND ARTIFACTS P a y a tt e nt i o n t o follo w in g : Good grooming including a neat hairstyle, body hygiene, po lis h e d s hoe s , an d clea n nail s Invest in professional looking clothing and accessories. Avoid flashy garments, clunky jewellery, garish make-up, and ove r p o w e r in g p e r fumes . Ensure that you feel comfortable in your attire & your accesso r ie s s ui t y ou .

22. 6. PARALINGUISTICS Voice Voice communicates something beyond language I t h a s severa l q uali t ie s s u c h a s : Voice Characteristics : Sighing ,laughing ,crying, clearing th e th r o a t , w h is t li n g & g r oanin g . V o i c e q u a l i f i e r s : V o lume , p itch , r th y m , t e m p o & to n e V o c al se g re g at e s : W o r ds th a t d on ’ t mea n a th i n g bu t a r e u se d t o s p ac e se nt e n ces . E g : un-huh , shh , hu mm …

23. PARALINGUISTICS Tone ( Direct, commanding, loud, harsh, soft, gentle, pleasing, sharp, etc.) Inflection ( spread-narrow, stressing words) P i t c h (h i g h - l o w ) I nten s it y ( l ou d - s o f t ) Articulation ( precise-imprecise, Eg:finely=finally) Rh y th m ( st r esse d- unst r esse d ) Quality Dy sfl u e n c y (b r ea k i n s p eech ) Tempo/Pacing(rate)

24. T o ne : I t i s th e p h y sica l leve l a t w hic h th e s oun d o f th e huma n v oic e i s t r ans m i tt e d . Types: Direct, commanding, loud, harsh, soft, gentle, pleasing, sharp, etc. V o i c e I nfle c t i on : I t i s th e w a y w e chan g e th e ton e o f ou r v oic e t o em ph asiz e k e y w o r d s E g : St r essi n g – I ’ v e go t a B I G p r oj ec t St r etchin g – I ’ v e go t a B — I — G p r oj ec t P i t c h : I t i s th e meas u r e o f ho w h i g h o r l o w a v oic e is. I nten s it y o r V olume : I t r e f e r s t o th e lou d nes s o r s o f tn es s o f y ou r v oic e

25. Articulation : I t i s th e p r o ces s b y w hic h th e s ound s , s y ll a b le s an d w o r d s ar e fo r me d . E g : Gonn a = go i n g t o f ine l y = fi n all y Rhyt h m : I t r e f e r s t o th e m odu la t i o n o f wea k an d s t r on g eleme nt s i n th e fl o w o f s p eec h Dysfluency: It means any break in any fluent speech. E g : Mmmm , O o p s , Shh , H mmm , e t c . T em p o / P a c i n g : I t r e f e r s t o th e ra t e a t w hic h s o me on e speaks.

26. 7. CHRONEMICS Time Use of time as a message system Punctuality, deadline, waiting time Create an impact Amount of importance we give Rules and customs vary in cultures