MEANING OF LISTENING AND ITS PROCESS.pptx

Understand the meaning and process of listening

1. MEANING OF LISTENING AND ITS PROCESS ANANYA JAIN BBA M1

2. WHAT IS LISTENING?

3. Listening is a communication skill that enables people to understand the messages that are conveyed by others. It is given as the first in the chronological order of communication skills.

4. PROCESS OF LISTENING

5. FIVE STAGES OF LISTENING RECEIVING UNDERSTANDING EVALUATING REMEMBERING RESPONDING

6. RECEIVING The first stage of the listening process is the receiving stage, which involves hearing and attending. UNDERSTANDING Understanding or comprehension occurs when both the speaker and audience share an experience of meaning.

7. EVALUATING This stage of the listening process is the one during which the listener assesses the information they received. REMEMBERING In the listening process, the remembering stage occurs as the audience categorizes and retains the information.

8. RESPONDING The responding stage is the stage of the listening process wherein the listener provides verbal and/or nonverbal reactions based on short or long term memory.

9. THANK YOU