Additionally, employees must understand the duties involved with upholding patient safety. Furthermore, every
medical organization should clearly outline safety policies and procedures.
Employees must feel safe to voice concerns. Therefore, along with a clearly outlined procedure for managing and
reporting issues, effective safety training includes reassurance that administrators will receive information with
impartiality.
4: Develop a Safety Compliance Plan
Hospital administrators continually monitor and evaluate how employees follow established policies. Institutional
governing boards and boards of directors use this information to adjust organizational policies as needed. [3]
Compliance programs benefit health organizations in many ways, including but not limited to:
● Building community trust as a responsible organization
● Developing compliance standards suitable for the community and organization
● Establishing a framework to evaluate employee and vendor compliance
● Maintaining insurance claim integrity
● Mitigating or eliminating illegal activity
● Promoting positive treatment outcomes
● Providing a centralized compliance outlet
By developing and maintaining a safety compliance plan, organizations—small and large—promote safe treatment
environments.
5: Practice Patient-Centered Care
Patient-centered care is a hot topic among debates about service quality. [4] Health administrators, hospital media
communication, and legislators use the catch phrase often. In fact, insurers linked payouts, in part, to the degree that
care facilities adopted patient-centered care well before the implementation of the Affordable Care Act.
In the past, health advocates worried that the philosophy might undermine efforts to provide evidence-based
treatments. Today, however, evidence-based treatment supporters view patient-centered care as a critical framework
for establishing and promoting desired wellness outcomes.
6: Communicate Safety Information to Patients
Historically, consumers played a passive role in their recoveries and, with vague comprehension, followed treatment
plans unquestioningly. [5] In this environment, patients placed absolute trust in care providers. Today, however,
practitioners understand that educated patients can assist in reducing medical errors. Additionally, with the wealth of
information available online, it is important that patients understand what health-related facts apply to their unique
circumstances.
Contemporary patients increasingly participate in their own recovery planning. As educated consumers, they receive
safer treatment, because care providers and health advocates have empowered them with the ability to ask the right
questions and notice potential problems.
7: Incorporate Safe Hospital Design
Traditional hospital design focused on operational efficiency rather than patient safety, designating interconnected
work areas in close proximity. [6] However, patient-centered building design includes structural characteristics such
as air quality, critical information proximity, noise dampening, and standardized feature locations, as well as fixtures
that reduce contagion spread, such as employee hand sinks, in all treatment areas. Additionally, engineers design
modern hospitals with wiring that supports advanced technology that reduces errors, with extra emphasis placed on
areas designated as drug dispensaries. Most importantly, safe building designs incorporate planning to measure and
benchmark facility conditions and characteristics, such as ease of information access, noise levels, scalability, and
other factors.