Microsoft Dynamics CRM Online Training - Join Classes Today.ppt

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1. Key Microsoft Dynamics CRM Updates to
Know for 2025
Understanding the Latest Features and Improvements

2. Introduction to Microsoft Dynamics CRM in 2025

Overview:
o
Brief introduction to Dynamics CRM and its role in modern customer
relationship management.
o
Highlight the importance of staying updated with the latest CRM features.

Agenda:
o
New features
o
Performance enhancements
o
Integration capabilities
o
AI and automation updates
oCustomization improvements.

3. AI-Driven Enhancements

AI-Powered Insights:
o
Predictive analytics and machine learning updates.
o
Improved customer insights and predictive customer service.

Copilot Integration:
o
How AI Copilot is transforming customer service, sales, and
marketing.
o
Real-time recommendations and decision support powered
by AI.

4. Enhanced Customer Insights & Data Management

Unified Data Platform:
o
Enhanced 360-degree customer views combining multiple
data sources.
o
Microsoft Dataverse improvements for seamless data storage
and integration.

Data Privacy & Compliance:
o
Updates for GDPR, CCPA compliance features.
o
Enhanced security protocols to protect sensitive customer
data.

5. Next-Level Integration with Microsoft
Power Platform

Seamless Power Platform Integration:
o
New features for tighter integration between Dynamics
CRM and Power BI, Power Apps, Power Automate.
o
Use cases for automated workflows and custom app
development.

Citizen Development:
•How non-technical users can leverage Power Platform for
CRM customization and automation.

6. Improved Automation & Workflow
Management

Process Automation:
o
New automation features like improved workflow creation
and management.
o
Enhanced AI-driven task routing and escalation protocols.

Business Process Flows:
•Customizable and smarter business process flows, reducing
manual errors.

7. User Experience (UX) & Interface
Enhancements

Faster & More Intuitive Interfaces:
o
Updates to the user interface (UI) for a cleaner, faster
experience.
o
Mobile interface improvements to enhance usability on
mobile devices.

Accessibility Features:
•Enhancements for accessibility to meet the needs of all users.

8. Security & Compliance Upgrades

Advanced Threat Protection:
o
New security features for protecting CRM data.
o
Integration with Microsoft Defender for improved
threat detection and prevention.

Regulatory Compliance Tools:
•Updates to compliance monitoring and reporting
tools for various industries.

9. Conclusion & Future Trends

Summary:
o
Recap of the major updates covered in this presentation.
o
The strategic impact of these updates on CRM
implementation.

Looking Ahead:
o
Anticipated trends beyond 2025 (e.g., further AI integration,
deeper automation).
•Importance of ongoing updates for maintaining competitive
advantage.

10. For More Information About
Microsoft Dynamics CRM
Address:- Flat no: 205, 2nd Floor,
Nilgiri Block, Aditya Enclave, Ameerpet,
Hyderabad-16
Ph. No: [phone]
Visit: www.visualpath.in
E-Mail: [email protected]

11. Thank You
Visi
t:
www.visualpath.in