Mobile Guest Service

Mobile Guest Service

1. Session 4 Smartphone and Mobile Guest Service

2. Innovative and constant mean of communication or interaction between guests and hotels brands via smartphones and/or mobile app, More convenient for guest as they can decide to do and/or to get what they want at anytime and anywhere before - during and after they stay, Empowered the guests = Self Service, Mobile Guest Service

3. Marriott Hotel Smartphone & Mobile Guest Service Marriott Mobile App: Booking possibility at 3.800 + hotels worldwide, Guest can see the nearest hotels around their location, Guests can access their Marriott Rewards account, Mobile Check-In & Check-Out: Before Arrival: Guests can check-in from the train, plane, or road and get an alert when their room is ready, At Departure: Guest can simply leave the keys & hit the road and get an e-mail copy of final bill.

4. Marriott Hotels Smartphone & Mobile Guest Service Mobile Requests: Guests interact with a Marriott host before, during and after their stay, Request anything they need, including extra services, additionals bath amenities, luggage assistant and more => E-Concierge. Mobile Room Key: Guests received an alert as soon as their room is ready, Open the door of their room with their smartphone, Skip the Front Desk and go straight to their room, Cashless Payment.

5. Shangri-La Mobile App: Auguste 2012 Guest can explore, book, view and edit room reservations at over 70 Shangri-La, Traders and Kerry hotels and resorts, Manage their Golden Circle loyalty programme membership account efficiently, Golden Circle Award Points balance and manage the membership account, Get travel tips, read and share travel stories with Golden Circle members, Connect to the nearest international toll-free numbers for 24/7 customer support using location-based GPS technology. Mobile Check-In & Check-Out: Same as Marriott Before Arrival: Guests can check-in from the train, plane, or road and get an alert when their room is ready, At Departure: Guest can simply leave the keys & hit the road and get an e-mail copy of final bill. Shangri-La Hotels Smartphone & Mobile Guest Service

6. Shangri-La Hotels Smartphone & Mobile Guest Service Mobile Requests: Guests interact with a Marriott host before, during and after their stay, Request anything they need, including extra services, additionals bath amenities , luggage assistant and more => E-Concierge. Mobile Room Key and extra advantages: Keyless Entry, In-room dining menu and order, Table reservations at different restaurants, Local weather, Airline arrival and departure flight status.