MPHASIS

MPHASIS

1. A Project Report On “MPHASIS” Submitted in partial fulfillment of requirement for the award of Bachelor of Computer Application-I SEM Carried Out At SHARNBASVA UNIVERSITY Faculty of Computer Application DEPARTMENT OF BCA(EXL-WOMEN) 2018-19 Submitted by Kawlas Gayathri (SW18BCA018) Under the Guidance of Mrs Arati R Kalaburgi M.Sc

2. Introduction History Existing systems Upgrades Acquisition Network Services Business models Operations Conclusion Bibliography CONTENTS

3. INTRODUCTION Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011.In April 2018, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion. Mphasis is committed to making a difference in the lives of people by providing cutting edge digital technologies to the under-served and leveling the playing field - be it by building applications for vocational training or by inculcating language skills. Its Corporate Social Responsibility charter is to ensure measurable social change through self-sustenance models. Mphasis array of algorithm-based technologies seamlessly combines Robotic Process Automation, Predictive Analytics, Cloud, Artificial Intelligence, and Blockchain, surrounding legacy technologies with domain expertise and modernization.

4. Type Public Traded as BSE :  526299 NSE :  MPHASIS Industry IT services ,  IT consulting Founded June 2000 Founders Jerry Rao Jeroen Tas Headquarters Bangalore ,  India Key people Nitin Rakesh  (CEO) Services IT,  business consulting  and  outsourcing  services Revenue ₹6,377 crore (US$890 million) (March 2018) [1] Net income ₹837 crore (US$120 million) (March 2018) [1] Number of employees 22,239 (March 2018) [1] Parent The Blackstone Group Website www.mphasis.com

5. HISTORY Mphasis is a leading IT solutions provider specializing in cloud and cognitive services. Mphasis applies next-generation technology to help enterprises transform businesses globally. MphasiS services clients in Banking & Capital Markets Insurance Manufacturing Communications Media & Entertainment Healthcare & Life Sciences Travel &Transportation Hospitality Retail & Consumer Packaged Goods Energy & Utilities and Governments around the world. MphasiS Limited (Mphasis) was incorporated in 10th August of the year 1992. It was formed after the merger of the US-based IT consulting company Mphasis Corporation and the Indian IT services company BFL Software Limited. The Company had installed an additional workstations and infrastructure with the view to expanding the business in the year 1993. On 25 May 2017 Mphasis and DXC Technology, the world's leading independent end-to-end IT services company announced a new Solution Partner relationship to transform and modernize enterprise applications for public private and hybrid cloud. The collaboration builds on deep complementary vertical expertise strong portfolios in next-generation IT services including cloud and digital innovations and accelerated automation capabilities to deliver strong business value to organizations across industries globally. The two companies will work together to help clients accelerate the modernization of their applications as they move to the cloud. Etc.

6. Our Focus Area Delivery Competencies EXISTING SYSTEM Innovative Services Matured competencies in SAP and Oracle Support and upgrade services to companies for existing ERP customers SAP HANA, Mobility and Analytics Oracle 12i upgrade and Oracle Fusion. SAP - Core implementation services and support services HCM, SCM FI, BASIS and ABAP Oracle - Core implementation and post implementation services Oracle EBS, JD Edwards and PeopleSoft. SAP HANA- Big Data solution SAP Mobility - Enterprise Mobile device management and mobility platform SAP Analytics- BO driven services Oracle Fusion Middleware including assessment/ consulting led engagements.

7. UPGRADES Mphasis’ 4QFY13 numbers are in line with estimates – Revenue at $259.7m (v/s estimate of $260.7m), EBITDA margin of 17.5% (in line) and PAT at Rs1.9b (v/s estimate of Rs1.88b) Revenues from HP channel declined 5.5% q-o-q (and 2.6% in constant currency) and Direct channel increased by 0.2% q-o-q (and 0.6% in constant currency). Emerging market business declined 12.5% q-o-q due to continued exit from loss making government contracts in India. Mphasis has indicated yet another year of volumes decline in the HP channel, while Direct Channel is expected to perform well and grow above the industry, after including Digital Risk Sustained payout ratio at 50% (before tax) too, is encouraging. Its dividend yield is now 4%+, and Cash at Rs24b is 30% of its market cap.

8. ACQUISITIONS NAME OF COMPANY ADDRESS BUSINESS Marble II Pte Limited Singapore   Mphasis Software and Services India   Msource Private Limited India   Mphasis corporation USA   Mphasis Deutschland Germany   Mphasis Australia Ltd Australia   Mphasis Software and services Shanghai   Mphasis Consulting Limited United Kingdom     The Netherlands     United Kingdom     Singapore     Mauritius     Dublin     Belgium     Colombo     Indonesia     Philippines  

9. NETWORK With emerging technologies such as Network Virtualization and Software Defined Networking (SDN), there is a significant increase in the number of endpoints, like switches and routers attached to the core network layer. Mphasis offers a breadth of skilled resources and best-in-class solutions for end-to-end management of planning and delivery. Distributed network services supporting multiple network functions that reduce the risk of system failure  A network suite of solutions empowers to securely handle new-age data traffic and improve network resiliency with sophisticated traffic filtering methods. Our global network operations center monitors and manages network estates in the most effective way An ecosystem of automation objects to optimize effort and reduce costs  Mphasis network transformation and engineering services help leverage the latest technologies while being cost-effective

10. SERVICES Mphasis provides information technology services to its customers around the world. Mphasis provides integrated solutions that include business process outsourcing, infrastructure technology, and application services. The application services offered by the company includes application development as well as applications maintenance and support services.. Greenfield implementations and customizations which include application, setting up processes, products, technology transformation and business requirement changes. Proof of Concepts ( PoCs ) for a smooth decision making process in choosing the right BPM technology. Application maintenance and support to ensure that application systems are flexible and meet ever-changing business needs of the organization. Business process improvements that help in migrating and improving existing processes for productive results. BPM implementation through the effective use of best practices, holistic consideration of all operations and change-needs in client organization and optimal alignment of IT and client business objectives through the best use of technology. Business Value Analysis (BVA) and RoI assessments. Assistance in the product evaluation and selection processes to ensure that system purchases are pragmatic, supported by facts and based on requirements. Business process analysis and modeling at the organization level with a detailed workflow aimed at improving existing processes. Vendor selection services to ensure that client needs are met with products aligned to their distinctive process requirements.

11. BUSINESS MODEL 1.Customer Segments Mphasis has a niche market business model, with a specialized customer segment. The company targets its offerings at firms in the financial services, technology, telecommunications, and logistics industries. 2.Value Proposition Mphasis offers three primary value propositions: performance, risk reduction, and brand/status. 3.Channels Mphasis’s main channel is its direct sales team, which has offices around the world. The company promotes its offering through its website, social media pages, webinars, summits, exhibitions, expos, and conferences. 4.Customer Relationships Mphasis’s customer relationship is primarily of a self-service nature. Customers utilize its services while having limited interaction with employees. 5.Key Activities Mphasis’s business model entails designing and developing IT services for its customers. 6.Key Partners Mphasis maintains NEXT labs with the aim of being the “Preferred Innovation Partner” for its clients. 7.Key Resources Mphasis’s main resources are its human resources, including its engineering employees who design and develop its software services, its sales staff who promotes its offerings, and its customer service staff who provide support. 8.Cost Structure Mphasis has a cost-driven structure, aiming to minimize expenses through significant automation and low-price value propositions.

12. OPERATIONS Provided 24/7 operations support along with flexible and scalable recourse modeling to accommodate fluctuating volumes for voice and non-voice back office activities Developed an in-house workflow management tool, process automation, and digitization to help reduce human errors Implemented an analysis and rule-based decision-making system for updating information Developed ISO documentation Developed a risk and governance framework Established a robust knowledge management repository to synchronize the process of collating forms

13. CONCLUSION Mphasis enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2™ formula for success, (shift anything to cloud and power everything with cognitive), drives five dimensions of business value with an integrated consumer-centric Front to Back Digital Transformation, enabling Business Operations and Technology Transformation. Mphasis applies advancements in cognitive and cloud to traditional application and infrastructure services to bring much needed efficiency and cost effectiveness. Mphasis’s core reference architectures and tools, combined with domain expertise and hyper specialization are the foundation for building strong relationships with marquee customers.

14. BIBLIOGRAPHY https://en.wikipedia.org/wiki/Mphasis https://www.mphasis.com/mphasis/ebooks/2017-Digital-Annual-Report/assets/legacy.html https://en.wikipedia.org/wiki/Mphasis#History https://en.wikipedia.org/wiki/Mphasis#Services https://www.cleverism.com/company/mphasis/ https://www.business-standard.com/company/mphasis-3361/information/company-history https://www.mphasis.com/home/services/application-services/business-process-management.html