Navigating Tough Times-Harnessing Emotional Intelligence for Effective Conflict Resolution.pptx

Learning objective: Explore the skills and strategies to transform difficult situations into opportunities for growth, learning, and collaboration.

Conflicts aren’t always a bad thing because they are inevitable. It’s how you handle the conversation that is important. Getting this wrong can lower productivity, cause tension, and produce a damaging effect on team morale. Conflict can be an opportunity for growth and positive change when handled properly. This is where emotional intelligence comes in.

Emotional Intelligence (EI) has become a buzzword in the business world over the past few decades. Many organizations have realized the importance of EI in the workplace and are investing in training and development programs to improve the emotional intelligence of their employees. One area where EI plays a crucial role is in conflict resolution. Workplace conflicts are inevitable and can be detrimental to the overall productivity and harmony of the organization. Therefore, understanding the role of EI in conflict resolution can help employees effectively manage conflicts and improve workplace relationships.

In this seminar, attendees will gain practical skills and strategies for managing difficult situations with emotional intelligence. By approaching challenges with empathy, resilience, and a solutions-oriented mindset, individuals can transform conflicts into opportunities for growth and collaboration, ultimately leading to improved outcomes and stronger relationships in both personal and professional contexts.

By the end of the seminar, attendees will:

1. Discuss core components of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills.
2. Explore communication strategies that promote understanding, collaboration, and positive outcomes to engage in productive conversations.
3. Examine techniques for staying calm under pressure, de-escalating conflicts, and reframing negative situations into opportunities for resolution and growth.

1. Navigating Tough Times: Harnessing Emotional Intelligence for Effective Conflict Resolution

2. Speakers Panelist Moderator Dr. Daphney Chery CIO Innovation PM Northrop Grumman Tiffany Marr Chief of Staff to the President of Rotary and Mission Systems Lockheed Martin Panelist Shankina Black Sr. Manager Collins Aerospace Poll: How would you define emotional intelligence ?

3. Speakers Panelist Moderator Dr. Daphney Chery CIO Innovation PM Northrop Grumman Tiffany Marr Chief of Staff to the President of Rotary and Mission Systems Lockheed Martin Panelist Poll: What areas of emotional intelligence do you see your leaders or teammates struggle with the most? Shankina Black Sr. Manager Collins Aerospace

4. Panel Questions 1. What are the key components of emotional intelligence that are most critical for effective resolution? 2. Understanding emotional triggers: How can individuals identify their emotional triggers during conflicts, and what role does self awareness play in managing these triggers? 3. Empathy: Can you share practical strategies for cultivating empathy in tense situations? How can we effectively demonstrate understanding without necessarily agreeing? 4. Active listening: How important is active listening in conflict resolution, what tips do you have top improve this skill in emotionally charged conversations? 5. What are some common pitfalls in  having low emotional intelligence and how can that affect your professional career negatively?

5. Contact Information Panelist Moderator Dr. Daphney Chery CIO Innovation PM Northrop Grumman Email: [email protected] LinkedIn: Daphney R Chery Tiffany Marr Chief of Staff to the President of Rotary and Mission Systems Lockheed Martin Email: [email protected] Panelist Shankina Black Sr. Manager Collins Aerospace LinkedIn: Shankina S Black