NES EAST REGION WEEKLY REPORT WEEK 17 2023.pptx

weekly report

1. Network Enterprise Services – East Week 17 Report 21 th – 27 th April 2023

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3. FAULT SUMMARY BREAKDOWN NES – East Weekly Report 3 MTTR SUMMARY RESOLVED WITHIN MTTR 839 96.77% RESOLVED OUTSIDE MTTR 28 3.23% TOTAL 867 100% MTTR BREAKDOWN IN HOURS <2 hours 2-4 hours 4-8 hours 8-12 hours 12-24 hours >24 hours TOTAL AVERAGE MTTR 804 35 16 1 7 4 867 01:28:05

4. 4 NES – East Weekly Report FAULT COUNTS PER CATEGORY Faulty Category Total Fault Count % Of Fault Per Category Counts Resolved Within 4hrs MTTR % Resolved Within 4hrs MTTR Passive Problem 92 10.61% 90 98% Fiber Backbone 15 1.73% 14 93% Fiber Metro 7 0.81% 2 29% Last mile Fiber 11 1.27% 1 9% Last mile Microwave 21 2.42% 18 86% Customer End 654 75.43% 653 100% Unintervened Resolution 55 6.34% 55 100% TX Backhaul 9 1.04% 3 33% IP/MPLS 3 0.35% 3 100% Planned Work *** Total 867   839  

5. FAULT CATEGORIZATIONS TRENDS NES – East Weekly Report 5

6. FAULT SUMMARY BREAKDOWN PER STATE NES – East Weekly Report 6

7. FOUR WEEKS TREND WITHIN 4 HOURS MTTR NES – East Weekly Report 7 STATES WEEK 14 WEEK 15 WEEK 16 WEEK 17 ABIA 100.00% 98.65% 97.83% 100.00% AKWA-IBOM 100.00% 100.00% 100.00% 100.00% ANAMBRA 86.92% 95.83% 98.18% 100.00% BAYELSA 100.00% 100.00% 100.00% 97.14% BENUE 100.00% 95.35% 100.00% 93.33% CROSS RIVER 100.00% 97.47% 98.89% 97.44% DELTA 100.00% 98.78% 98.86% 96.19% EBONYI 100.00% 100.00% 83.33% 100.00% ENUGU 95.56% 100.00% 100.00% 100.00% IMO 98.28% 100.00% 97.14% 91.38% RIVERS 96.43% 98.58% 98.05% 93.26%

8. 8 MTTR PERFORMANCE Cumulative YTD TTR 2022 – 98.43% 2023 – 98.18%

9. REGIONAL DATABASE States Active Suspended Abia 129 20 Akwa-Ibom 125 27 Anambra 182 35 Bayelsa 50 22 Benue 67 8 Cross-River 95 19 Delta 240 47 Ebonyi 42 4 Enugu 145 19 Imo 126 31 Rivers 350 60 TOTAL 1551 292 WEEK  ENTERPRISE CUSTOMERS ACTIVE FTTH Active Total Suspended Suspended Terminated Reactivated New Services  SHELL RA DEL _ PLANT 14 1546 285 3 1 7 141 146 15 1554 284 1 1 1 8 142 153 16 1556 285 1 3 146 158 17 1551 292 8 1 2 148 167

10. CPE / FTTX SUPPORT CPE REPORT VENDOR CLOSURE RATE WEEK 13 WEEK 14 WEEK 15 WEEK 16 WEEK 17 MOBAX No of faults resolved below 2hrs MTTR 2 No of faults resolved above 2hrs MTTR TOTAL 2 % Resolved within MTTR *** *** *** *** 100%               BLUECHIP No of faults resolved below 2hrs MTTR No of faults resolved above 2hrs MTTR TOTAL % Resolved within MTTR *** *** *** *** *** FTTX FAULT SUMMARY Category Del _PLANTATION PHC_SHELL Count of total fault Fault Resolved within MTTR (4hrs) Fault Resolved outside MTTR (4hrs) % Resolved within MTTR  (4hrs) 0% 0%

11. ATP REPORT

12. FAILED ATP TRACKER 2022 2023 Count of REASON Column Labels Count of REASON Column Labels Row Labels Migration New Integration Relocation Grand Total Row Labels Migration New Integration Grand Total Customer Dependent 1 3 4 Customer Dependent 7 7 Customer closed for the year and wants to relocate 1 1 Service Not picked up by customer 2 2 ZINOX 1 1 BITBUCKET 2 2 Service not picked by customer 2 2 Customer yet to pick up service 3 3 ICSL OMOKU 1 1 CYBERSPACE 1 1 MAIN ONE 1 1 FMBN OWEERI 1 1 Customer yet to grant access for joint resolution with LANWAN on the failover. 1 1 Mainone 1 1 OCEAN MARINE 1 1 No access to customer's premises for link ATP 1 1 Vendor Dependent 3 1 4 GALLANT TECH GLOBAL SERVICES 1 1 No access to customer location.Vendor to follow up with Tunde/Muhideen on getting access to customer for ATP 1 1 Customer is insisting that CSE does medical test before ATP can be done. 1 1 NGC WARRI 1 1 SPEEDCAST COMMUNICATIONS 1 1 Engr to test at customeer's location tomorrow 26th April 23 1 1 Vendor Dependent 3 2 5 Saipem PHC 1 1 Asymmetric bandwidth 1 1 Link epileptic and currently down 1 1 THE CONGREGATION OF SISTERS OF IMMACULATE HEART HOSPITAL 1 1 POLARIS BANK 1 1 No access to customer's location delaying ATP 1 1 Tolu to follow up with acct partner on reactivation of IDD 1 1 SPIE NIGERIA LIMITED 1 1 LDS 1 1 Failed ATP due to errors across the link. Engrs sent to fix the errors this week 1 1 Grand Total 4 3 1 8 NESTOIL PHC 1 1 CSE confirmed that the earthen has high reading.Customer to earth their rack. 1 1 MATRIX ENERGY LIMITED 1 1 Vendor to engage CSE on when ATP will be done. 1 1 CHICASON GROUP 1 1 Grand Total 3 9 12

13. PPM REPORT PPM SNAGS OVERVIEW Total No of Snags 17 No. of MTN dependent snags   LSP related   No. of customer dependent snags 17 Mast Related   Cooling Related Power related 6 Earthing related 11 Facility (No ladder) Commercial   Reasons for pending No access into 4 customer premises Mobax (3) and Bluechip (2) rescheduled visit

14. 14 SPARES REPORT S/NO REQUEST DATE OEM CUSTOMER NAME STATE SPARE(S) USED OWS ETT SPMS REFs DATE FULFILLED SPMS STATUS WEEK MTTR 1 18/4/2023 INTRACOM STERLING GLOBAL FLOW STATION BENEKU DELTA DELTA PONE WAS USED TO REPLACE 4P IDU ETT-20230420-00001051 NA PENDING OPEN 17 28:50:24 2 19/04/2023 ERICSSON LADANIA OJU BENUE MMU 2H ETT-20230419-00001298 NA PENDING OPEN 17 5:50:24 3 25/04/2023 ERICSSON Stanbic Eket UYO RAU18/44 ETT-20230425-00000513 NA PENDING OPEN 17 5:50:24

15. 15 SPARES UTILIZATION REPORT OEM SPARES WEEK 17 TOTAL GENERIC IF CABLE   2 CAT5/6 CABLE   1 ERICSSON RAU 18   1 RAU 23/01L   1 RAU 23/91 2 3 UBIQUITY UBIQUITY ODU   1 INTRACOM 10GHZ WIBAS ODU   15 10GHZ OSDR ODU   5 10GHZ AP   3 4P IDU   4 PONE 1 5 POE   3 ANTENNA   1 LSP   8   8W POWER CARD   1 ETX 203 ETX 203 5 REDLINE 5GHZ ODU   1 POE   1 NO OF SPARES REPLACEMENTS   3 61

16. ONGOING PROJECTS PROJECTS STATUS UPDATES TIMELINE EOL Migration  Ongoing Total no of Ericsson/DXX services - 106 Plan released - 80 Migrated - 59 Pending -47 Migration completed for the week -2 May ’2023 Total no of ISM services - 47 Plan released- 21 Migrated - 13 Pending -34 Migration completed for the week -1 Total no of WIBAS OSDR - 3 Plan released - 0 Migrated - 0 Pending -3 Migration completed for the week - 0 MIGRATION OF ACTIVE SERVICES ON CBNL IN THE EAST Ongoing Total no of services - 35 Plan released - 35 May ’2023 Number migrated -27 Number pending -8 Migration completed for the week – 2

17. Focus CUSTOMER EXPERIENCE

18. 18 NES – East Weekly Report