Operations Presentation for Real Estate and Facilities Management.ppt

Operations Presentation for Real Estate and Facilities Management

1. Back Office Operations

2. 2
Service Portfolio

3. 3
The Team -CompositionThe Back Office Team
Other Accounting
Degree
30%
Chartered
Accountants
20%
Graduate Degree
25%
Post Graduate
Degree
7%
MBA
18%
Over 60% have prior experience in the BPO sector

4. 4
The Team –Key Members
Name Qualifications Present Role Past Projects
Ashish Khurana Chartered
Accountant with
over 8 years of
BPO experience
Managing the
company’s largest
Real Estate Back
Office Process
Involved in
migrating
processes from
client sites to
operations centre
Agilent
Technologies
Financial
Supervisor in
General Financial
Services division
EXL Service
Led a team for
Policy Benefits
processing for an
insurance company
GE Capital
Involved in
projects related to
credit, finance and
accounting

5. Key Differentiators

6. 6
Yardi Centre of Excellence
Yardi –The global leader in real estate and accounting
software
coreBPO –A recognised Yardi Centre of Excellence working
seamlessly with Yardi Systems to deliver distributed solutions in
Europe and North America
The Partnership
Delivering a cost effective solution that meets clients’
accounting and real estate management needs
Migrating business processes and delivering services with the
use of Yardi Systems
Proven ability to integrate Yardi with other 3
rd
party enterprise
applications

7. 7
Document Management System
coreCODE
A customised version of Newgen Software’s
acclaimed Document Management System
Features seamless integration with Yardi
Fully supported by Newgen
Newgen Software Technologies Limited
Clients include
Philips
Unilever
Citibank

8. 8
Document Management System
CODE –CORE Documentation Excellence
Omni Capture –Enterprise grade scanning
application
Omni Docs –Customisable Document Management
System
Omni Flow –Robust Workflow Automation solution

9. 9
Rackspace
Rackspace Managed Hosting provides coreBPO with a
customised and flexible hosting and data storage
solution
Located in Dallas, Texas
Robust Linux and Windows Servers featuring
Backup and Recovery
Managed Storage
Monitoring
Reporting
Security
Scalability
24x7x365 Customer Support
Zero Downtime Network
1 Hour Hardware Replacement
Instant Emergency Ticket Response

10. Case Study

11. 11
The Company
A fast growing property management specialist in the
UK managing nearly 100,000 units
Multiple site operations requiring a distributed back-
office team of 250 people
Expanding quickly through acquisition and strong
organic growth

12. 12
The Challenges
A legacy of distributed ad hoc accounting processes
Disparate software accounting systems
Need for urgent reorganisation to create a platform
for continued growth and improved profitability
Automation alone would have increased cash outflow
thereby reducing profitability in the short term

13. 13
Processes Migrated & Re-engineered

14. 14
Achievements
Process Before OutsourcingAfter Outsourcing Benefits
Service Charge
Creation &
Reconciliation
(Sales Invoicing)
Yearly invoicing was
completed in
November (Year
2004)
Yearly invoicing was
completed in January
(Year 2005)
Improved cash flow
for business
operations
Legal Sale Note
Processing (LSN)
Backlog of 890 LSN
documents dating
back to 2001
All backlog LSN
documents were
processed with 3 days
TAT
No work
outstanding at
present
The documents
received are
processed within 3
days TAT
Revenue is
recognised timely in
books of accounts
Timely
reconciliation of
tenant and developer
accounts
Overall streamlining
of processes

15. 15
Achievements
Process Before OutsourcingAfter Outsourcing Benefits
Banking Bank transactions
updated on a monthly
basis on receipt of
bank statements
Banking statements
updated in YARDI on
a daily basis
Balances of tenant
accounts updated
online
Bank
Reconciliation
Bank Reconciliation
was not carried out
Bank Reconciliation
performed on a
monthly basis
Help in identifying
funds leakage
Purchase Ledger Backlog of 4300+
invoices
Invoices booked
using cash basis of
accounting
All backlog
purchase invoices
have been processed
No outstanding
items older than 3
days
All invoices booked
using UK accounting
laws
Vendor account is
updated
Payables ageing
report can be used to
find creditors’
outstanding
Financial
statements can be
prepared on a
monthly basis

16. 16
Benefits –Cash Flow Analysis0
0.2
0.4
0.6
0.8
1
1.2
Jun-04
Aug-04
Oct-04 Dec-04 Feb-05 Apr-05 Jun-05
Aug-05
Oct-05 Dec-05 Feb-06 Apr-06 Jun-06
Aug-06
Oct-06 Dec-06
Months
Cost Factor
Not Outsourced Outsourced

17. Sample Process Flows

18. 18
Banking & Bank Reconciliation

19. 19
Completion Processing

20. 20
Purchase Ledger

21. Thank You