Optimizing Hotel Laundry Operations.pptx

Summarizes key insights and strategies discussed across different aspects of hotel laundry operations.
Emphasizes the importance of continuous improvement, innovation, and adapting to industry trends.

1. HOTEL LAUNDRY R.RAJAN ASSISTANT PROFESSOR DEPARTMENT OF CATERING SCIENCE & HOTEL MANAGEMENT SRI RAMAKRISHNA COLLEGE OF ARTS & SCIENCE COIMBATORE

2. Guest Satisfaction Hygiene : Cost-effective Environmental-friendly IMPORTANCE OF LAUNDRY

3. LAUNDRY EQUIPMENTS

4. EQUIPMENT USED IN LAUNDRY Washing Machine Hydro (Wash) Extractor Tumbler or Drier Finishing Machine (Calendaring Machine, Steam press, Flat Iron) Folding Machine Weighing scale Dry cleaning machine Trolleys Cupboards , Shelves, Racks, Tables Sewing Machine Steam cabinets and Tunnels Boilers

5. LAUNDRY AGENTS Water Detergent Additives

6. (Or) Laundry Process

7. LAUNDRY WASHING PROCESS Flush/ Prewash (1 to 3 minutes) Break (5 to 8 minutes, optional) Suds/ Main wash (5 to 8 minutes) Bleach (5 to 8 minutes, optional) Rinse (3- 5 minutes) Sour/softener or starch/sizing (3 to 5 mins ) Condition fabric Extract (1 to 5 minutes)

8. IN-HOUSE LAUNDRY (OPL) The Laundry is picked-up by staff and washed , dried , ironed, hung on hangers and returned to the guest by the staff. 

9. OFF-PREMISES LAUNDRY (COMMERCIAL) L aundering activities performed outside the establishment

10. A cleaning process for clothing and textiles using a solvent other than water. Clothes are instead soaked in a water-free liquid solvent.

11. Aliphatic Hydrocarbon Glycol Ethers Aromatic Hydrocarbon Solvents Solvent Mixtures Solvents-chlorinated hydrocarbons Dry cleaning with liquid CO2

12. STAIN REMOVAL `Stain’ is a spot or mark of discoloration left on  fabrics by  the contact and absorption of some foreign substance.  

13. STAIN REMOVAL METHODS Dry cleaning Absorbent Sponging and soaking Boiling Water Bleaching

14. Organic solvents (Benzene , white spirit, turpentine, acetone, methylated spirit carbon tetrachloride) Acids (Oxalic acid, potassium acid oxalate (salt of lemon ) Alkalies (soda , borax) Bleaches (Sodium hypochlorite, hydrogen peroxide powdered pepsin) STAIN REMOVAL AGENTS

15. SPECIFIC STAINS

16. Act quickly Rinse Well Avoid using the dryer Blot the stain Protect against future stains Use cold water Wash your garments Check care labels Read the fabric care instructions Repeat the process if stains remain TIPS FOR STAIN REMOVAL

17. Laundry facility that you offer to your paying guests as an added benefit.

18. A Service provided to the hotel guest in which the clothes are collected for cleaning and returned to the guest by a valet attendant.

19. CONTRACT CLEANING A “ contract cleaning” can be defined as an agreement between two parties to maintain the premises clean and tidy all the time.

20. Advantages of outsourcing: There is no capital outlay for equipment, so that money is available for investment in other purposes. There is no equipment lying idle. Contracts alleviate the necessity of buying or hiring specialized equipment. The difficulty of finding, training, organizing and supervising staff is passed on to the service provider. Skilled labour, specialized workers available. Extra work may be carried out at certain times without increasing the basic staff. Accurate budgeting can be done for a fixed period. Workers stay until the job is done. Latest equipment and technology is used. Expertise help is received by the contractors. No union problem to be faced by organization. Contract service can be terminated if they don’t perform as per agreement.

21. Disadvantages of outsourcing: Contracting weakens the authority of the management over quality and loyalty of the staff. Workers bought in by correct providers are not representatives of the hotel and may not have the requisite skills for guest interaction. Executive Housekeeper does not have control in the entire operation. Contractors may use inferior quality product resulting in damage to the property. Poor supervision may give poor result. Discipline not maintained. Security problem. Problems regarding liaison and co-operation between departments