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Delegation can be of two types, the staff and the line, Staff and line agencies reduce
pressure: upon the chief executive. The terms line and staff are both taken from the
military vocabulary.
Line refers to the chain of command, extending from top-ranking officers down to the
lowest rank, they implement the decisions/policies of the chief executive. The staff refers
to the service rendered to the chief executive through advice and counselling. Staff
agencies help the chief executive by providing him with information he needs for
decision making
Staff Agencies
According to Mooney, the staff is "an expansion of the personality of the executive. It
means more eyes, more ears and more hands to aid him, informing and carrying out his
plans". Literally, 'staff' means a stick on which you can lean for support, but which can
neither initiate nor decide your movements. Staff always remains in the background. It
makes preparations for executive's decisions, but docs not decide itself.
Staff agencies, also known as staff functions or support functions, are specialized
departments within an organization that provide services, expertise, and support to the
operational or line departments. They do not directly engage in production, sales, or other
core activities, but instead play a crucial role in enabling the organization to function
efficiently and effectively.
According to Pfiffner, there are three kinds of staff agencies, these are general, technical
and auxiliary.
• The general staff helps the chief in general matters by advice, collection of
information and research. It acts like a filter and a funnel as it only lets the most
important matters reach the chief executive keeping back the matters which can
be settled elsewhere in the organisation.
• The technical staff advises the chief executive on technical matters.
• Auxiliary staff performs functions common to various administrative
departments e.g. printing, accounting etc. It prevents duplication of activities.
Thus, staff agencies keep the executive duly informed and save his time by ensuring that
matters reach him in a prompt and convenient manner. It supplies the chief executive
with relevant data and fruitful advice and also sees that the decisions taken by the chief
executive are properly implemented.
Here are some common types of staff agencies:
Human Resources (HR): HR departments are responsible for activities related to
personnel management, including recruitment, hiring, training, performance evaluation,
benefits administration, and conflict resolution.
Finance and Accounting: This department manages financial transactions, prepares
financial statements, handles budgets and forecasts, and ensures compliance with
financial regulations.
Legal: The legal department provides legal advice, drafts contracts, handles compliance
issues, and represents the organization in legal matters.
Information Technology (IT): IT departments are responsible for managing the
organization's technological infrastructure, including hardware, software, networks,
cybersecurity, and data management.